Daugherty Plumbing

Tom O.

I'm very disappointed with Daugherty Plumbing that you sent to service my claim. They got there on time, a 10-year-old or so boy and an adult that seemed not to know why he was even there. As I asked questions and demonstrated the issue, only the boy answered me. He noted a few possibilities for my issue but said he really didn't know. After about five minutes another person showed up. He also wasn't sure what the issue was. First, he said it was the water pressure, which tested OK. Then he said it could be a loose pipe. Finally, he said he thought it was the cartridge in the water on and off valve. Then he said he'll go check with his office and see if they have any ideas. He collected his $45.00, after noting that he wasn't even sure how to spell Daugherty, and told me it would cost $140.00 an hour plus the cost of parts to fix it. The next thing I know, inside of a few minutes or so, I get an email from CHOICE saying it was the cartridge. I'm not pleased at all with the provided service of Daugherty Plumbing or with CHOICE's judgement, in knowing or unknowingly, providing them. Additionally, after they left, and feeling I was being very unsatisfactorily served, I looked on the internet at sites like Yelp, and found terrible reviews of Daugherty Plumbing. Some posting pictures of the mess they left, and some saying don't let them into your home, and also noting that CHOICE sent them. I will have the cartridge replaced. If that works, fine. If I still have the same issue, whether covered or not by our CHOICE home warranty, I will request an immediate refund of the $45.00 service call charge and may possibly look into alternative warranty services for CHOICE's poor choice in service providers.

Caitlin M.

Do not trust these people in your unoccupied home. They cause damages and then leave without taking responsibility. My husband called and emailed and they refuse to reimburse us for the damages. They ignored my husbands phone calls and emails for a entire day (probably because they needed to think of a reason not to pay us back) when we did get a hold of them.. someone (assuming it was the owner) hung up on both of us. If my husband wasn't in the away and in the military we would have gone up there. So in a sense it's like they took advantage of him being in the military. They lied on google reviews (for the public) to make themselves not look bad. But the truth is Will Daugherty has YET to respond to my husbands email. His lack of common sense makes him feel that what is clearly DAUGHERTY PLUMBINGS fault isn't their issue. Attached are photos of what was the after math of replacing a water heater. Mine you this is NOT damages done from a leaking water heater as a full home inspection was done and it states there is no leakage or damages done from it. Also the stairs (which isn't pictured) had black foot prints on there as well. DO NOT WORK WITH THEM. Find a different RELIABLE AND HONEST plumbing company.

Christopher M.

I would leave zero stars if I could. They left damages on my property at the time after replacing the "whole water heater." Horrible customer service. I finally spoke to the owner of the company and he said he will try anything to not refund the damages his company caused. The integrity of this company is disgusting. I had to pay out of my own pocket in order to fix the damages they caused. Mind you that they didn't contact anyone about what they did, they just stated the work was complete. I am in the military and currently in a different state, so I couldn't inspect the property afterwards. I got word of the damages on the closing day of selling my property. I was then emailed photos of the damages.

Before the work was even initiated, since the house was being sold, a thorough home inspection was done. No one occupied the house. It was empty. These damages were obviously caused by them (Daugherty Plumbing). I tried to voice reason and just ask for a refund of what I paid and he still refused.

I will be headed back to Texas soon and will be headed straight to the small claims court. You do not care for your customers. It's obvious!

I guess this is how you conduct business!

I'm not a "Lone" customer either, look at your other horrible reviews. I want a refund of what I paid on the damages your company caused.

If you have a Home Warranty service, "DO NOT" let them use Daugherty Plumbing as the third party service to fix your issue.

The owner also hung up on my wife after saying he (Will Daugherty) will not pay us for the damages.

I was told the same thing as well in a separate phone call.

**TREATS MILITARY WITH DISRESPECT!!!

**DO NOT RECOMMEND!!!

**STAY AWAY AT ALL COST!!!

"If I could attach the photos of the damages I would."

**PS: They claim to have before and after photos of the work done, but I would love to see that. It is obvious this company is "shady" and doesn't care about integrity and customer service. See you soon!**

In response to your recent comment on Google review:
**Call me if you want a civil conversation and we can still handle this at the lowest level, but you do not respond to my emails or phone calls. Let's not be fake on Google because I'm exposing your shadiness and lack of integrity to the public. I do not want anyone to experience what you have done to my family and I. It's unfortunate that I have to communicate on Google review to get your attention. You know that these damages were caused by your company. I'm sorry sir, but I will not let this ride. You have my number, but I know you won't call.

Nancy N.

My homeowner's warranty company selected them to fix a plumbing emergency. I contacted them and they made it out the same day, much sooner than I was expecting. They were friendly and respectful and took care of the problem quickly. I definitely recommend them.

M D.

This was my experience with this company, my home warranty company assigned them to me to fix my water heater. The plumber was supposed to be at my house from 3 to 8 according to the email I got, but they showed up earlier so I missed that appointment. Not sure who messed that up. I had to call the plumber back to make another appointment. It took several tries to reach them but finally I had a new appointment. This is day two of the process. The plumber does not really give you a window of when they will be there so you have to be on call and wait for there call and then be at your house within 30 minutes. I met the plumber and he told me what was wrong and then checked with my home warranty for approval. It took longer then usual to get the approval due to high call volume, so he said he would order the part and come back the same time tomorrow. The next day I'm waiting at home for plumber and no one shows up or calls, this is now day three of the repair, I call the plumber back again after several tries and finally get a hold of someone, who tells me they were still waiting for approval from the home warranty and that I should call them myself. "So if I didn't call them to get this info I would have wasted another day waiting for the plumber to arrive." I called my home warranty and they told me the repair was approved. I called the plumber back after several tries and let them know it was approved. She said someone would be out tomorrow but once again with no window so basically I'm on call again and have to stay within a 30 min radius of my home. I wanted to switch plumbers but that would start this process all over. Day 4 I get the call meet the plumber and the hot water is on again. Im between a 3 and 2 star rating but went with 2 because yes they fixed the water heater but the process was agonizing. Also this plumber needs to communicate better with there customers.

Carrin R.

After reading the reviews I was a little fortified to find out that my home warranty company assigned them to us. They were very quick to come out and diagnose the problem and collect their money. They promptly told me that they had to go buy some a new pipe and would get back to me regarding when they would be back to fix the pipe. I specifically asked them to come back the following day or at the very latest the day after that as this was a leaky faucet issue in our kitchen and needed prompt service. It shouldn't be that difficult to schedule a time to repair considering they came out to diagnose within 24 hours. Apparently after they collect your money you drop to the back of the line. The guy would not commit a day or time and said that someone would get back to me. The other thing is that their were two guys that came but one stayed in the car the entire time and the gentleman in my house had to keep going out to the truck to pass everything through this guy who never even looked at anything. I never heard back and continued to call everyday several times a day and either was told they would get back to me or I was forced to leave a message on an answering machine. Needless to say they NEVER got back with us. We contacted the warranty company and told them what happened. The warranty company is reimbursing us part of the money but we have to file a formal complaint. In the meantime how many other checks have they collected for work they have no intention of fixing? They are a scam!! Beware.

Marc C.

I really think these shady contractors and equally shady home warranty companies are in bed with each other. If you want to be charged almost twice as much as a more REPUTABLE company with BETTER ratings charges, then go right ahead. BTW, save that monthly fee and service fee paid to the home warranty companies and their scam artist contractors like this company who will surely find a way to squeeze more money out of you than what you're paying for this bogas dual attack. Find your own plumber or contractor next time something goes wrong. I learned this lesson the hard way.

David J.

The business is horrible! They totally suck at customer service. After 2 days and at least 10 calls to a clueless office receptionist. I still didn't get to talk someone who could schedule me an appointment. These people did some plumbing work at one of my rentals last week and the stoppage returned after 2 days. My guess is that they didn't want to come back since they wouldn't be getting paid. They didn't seem to care that my tenants didn't have water for 2 days. They claimed that they didn't want to come back because I owed them 45.00. This reasoning was bogus since I told the receptionist they would be paid in full when I meet the plumber at the property. The only reason I used this company was through Choice Warranty. I would highly recommend NOT using this company unless you are in to poor customer service. Poor repairs and no communications!!!!

Fallon H.

AWFUL. My equally awful warranty company (Choice Home Warranty) assigned Daugherty to me 8 WEEKS ago for a bathroom sink leak and to replace 3 bathroom sink drain stoppers. I am STILL trying to get them to come out and fix this leak that is probably as simple as needing a rubber washer replaced. Because this leak got noted on an inspection when I was selling I have to have a licensed plumber. I've expressed this 4 or 5 different times. Daugherty plumbing either just DOES NOT call me or they call and ask if I can be home in an hour in the middle of a work week which is not feasible at the last minute. They cannot seem to book and appointment in advance and commit to it. I have something tentatively schedule for after 3:30PM today and have been waiting on a confirmation call all day, which I have yet to receive. I've called them twice today and no one picks up AND their inbox is full. This does not seem like a legit business. Furious that I am the one who constantly has to follow up with them and warranty company. 8 WEEKS FOR A LEAK. Unacceptable.

Erik L.

This company was assigned to me by my warranty company and while they showed up promptly to fix my plumbing issue, the plumber's sawsall nicked my sink's line and it sprung a leak the next night. Since their work is guaranteed for 90 days I figured it would be no problem to get them back out to fix the mistake.

I called and left a message on a Friday evening, and they are closed on weekends. Mind you, I can't use my sink during this time period. Monday: no call back, not answering phones. Tuesday: no call back, not answering phones. Tuesday: called on my wife's phone and suddenly they figured out how to answer! Well then they tell me I have to go back through my warranty company to reissue them. I do that. I get no call back from them to schedule an appointment. Wednesday: no call back. I call in again and finally get someone and they tell me they "might be able to have someone come out today if they have time". No call. No show.

Terrible sense of customer service. Do not work with these people. I'm calling my warranty company and urging them to remove this plumbing company from their list of service providers. I'm utterly disgusted.