Daugherty Plumbing

David J.

The business is horrible! They totally suck at customer service. After 2 days and at least 10 calls to a clueless office receptionist. I still didn't get to talk someone who could schedule me an appointment. These people did some plumbing work at one of my rentals last week and the stoppage returned after 2 days. My guess is that they didn't want to come back since they wouldn't be getting paid. They didn't seem to care that my tenants didn't have water for 2 days. They claimed that they didn't want to come back because I owed them 45.00. This reasoning was bogus since I told the receptionist they would be paid in full when I meet the plumber at the property. The only reason I used this company was through Choice Warranty. I would highly recommend NOT using this company unless you are in to poor customer service. Poor repairs and no communications!!!!

Fallon H.

AWFUL. My equally awful warranty company (Choice Home Warranty) assigned Daugherty to me 8 WEEKS ago for a bathroom sink leak and to replace 3 bathroom sink drain stoppers. I am STILL trying to get them to come out and fix this leak that is probably as simple as needing a rubber washer replaced. Because this leak got noted on an inspection when I was selling I have to have a licensed plumber. I've expressed this 4 or 5 different times. Daugherty plumbing either just DOES NOT call me or they call and ask if I can be home in an hour in the middle of a work week which is not feasible at the last minute. They cannot seem to book and appointment in advance and commit to it. I have something tentatively schedule for after 3:30PM today and have been waiting on a confirmation call all day, which I have yet to receive. I've called them twice today and no one picks up AND their inbox is full. This does not seem like a legit business. Furious that I am the one who constantly has to follow up with them and warranty company. 8 WEEKS FOR A LEAK. Unacceptable.

Erik L.

This company was assigned to me by my warranty company and while they showed up promptly to fix my plumbing issue, the plumber's sawsall nicked my sink's line and it sprung a leak the next night. Since their work is guaranteed for 90 days I figured it would be no problem to get them back out to fix the mistake.

I called and left a message on a Friday evening, and they are closed on weekends. Mind you, I can't use my sink during this time period. Monday: no call back, not answering phones. Tuesday: no call back, not answering phones. Tuesday: called on my wife's phone and suddenly they figured out how to answer! Well then they tell me I have to go back through my warranty company to reissue them. I do that. I get no call back from them to schedule an appointment. Wednesday: no call back. I call in again and finally get someone and they tell me they "might be able to have someone come out today if they have time". No call. No show.

Terrible sense of customer service. Do not work with these people. I'm calling my warranty company and urging them to remove this plumbing company from their list of service providers. I'm utterly disgusted.

Lesleigh D.

Very reasonable price. Very efficient. Family owned and operated which means a lot to me!

Kaye D.

This company was assigned to us by our home warranty company. They "accepted" the job on Wednesday, last week, I talked to them on Thursday and they said they would come out on Friday between 4-6. I tried to call them on Friday morning to confirm their arrival time but there was no answer, so I left a message. They did not show up for the appt., didn't return my call. They left me stranded all weekend without help for my plumbing problem...why accept a job if have no intention of showing up or answering the phone!!! BEWARE

Christopher S.

What follows is a formal complaint to the BBB about an open dispute with this company. I am willing to update this review in the event Daugherty Plumbing formally responds, and the dispute is resolved.

Complaint:
In response to a home warrantee service request for replacement of a 3 handle shower stem, Daugherty Plumbing (DP) was dispatched to assist. The repair work done on 6/9/16 was unprofessional and unacceptable. The total time to fix was 5 hours, for work that should take no longer than 1 hour; a major inconvenience which forced me to take time off work due to the delay. The technicians had to leave and come back to the residence multiple times since incorrect parts to fix were obtained.

Worse is the fact that the technicians broke two squares of tile and left the damaged area completely unsealed. I pointed the damage out to the technician, and was told that "this sometimes happens." I was unable to use the shower afterwards due to risk of water damage to the wall. No professional would leave their final work in such a sloppy state. Displeased with the repair result, I contacted both my home warantee company and DP to complain the repair work was unacceptable. I contacted DP by phone 3 separate times between 6/9/16 and 6/16/16 for resolution. On only one occasion did I speak with an individual who said he would "lookup my work order and get back to me." I never received a return call, leading me to believe the individual was just trying to get me off the phone and ignore the problem. At my request, the home warantee company also sent a formal damage letter asking for a response, and to begin an insurance claim process. This letter dated 6/10/16 was completely ignored; it has been well over 3 weeks since the complaint was filed. I still cannot use my shower to date (7/3/16).

I believe I have done everything I could to arbitrate with DP, and allow them the opportunity to resolve the issue. At this point I am pursuing an independent contractor to repair the damage, and will have to pay additional cost out of pocket. I am extremely dissatisfied with DP, and I never again want to work with such an unprofessional company.

Desired Resolution:
Upon receipt of an invoice from the contractor, I will attempt to be reimbursed by DP's insurance company, but am not hopeful, since previous communications have failed. I want an insurance claim reimbursement for charges from 3rd party contractor to repair damage to tile. Work to be completed on 7/6/16. Expectation is for Daugherty Plumbing to contact me with instructions on how to file an official claim with their insurance company, and for the claim to be paid out.

John K.

This company was also assigned to me by a home warranty company. I scheduled an appointment with them over a week in advance for when I returned to town. I had company coming the next day and needed my hot water heater. I called the day before twice to confirm the appointment. I got no call back. Called the emergency number the day of the appointment hours prior to the scheduled time.... Got a message they were closed thru the weekend and they would call back Monday. A lot of good that did as I had company coming that evening and the warranty company was also closed for the weekend. Fixed the problem myself for $42 verses the $125 I was gonna pay them. So plumber was no help & unreliable & doing it myself was cheaper than using home service club warranty as well!!

L G.

This company was assigned to us through a home warranty policy. They were no call / no show twice. Luckily, this wasn't a plumbing emergency. Nonetheless, AVOID AT ALL COSTS.

Laura F.

Horrible. They did not come when they said they would. Did not fix the problem, had to come three times. Receptionist is surly, stopped taking calls, would not return message. Said they would come on Monday, did not show until Friday...ruined my whole week by leading me on day by day. Their "company" consists of 1 plumber, 1 tech, 1 nasty phone girl. I was stuck with these losers through my home warranty. The guy told me one thing (sewer broken in one place and tree root in another) and the warranty company something different (no tree root and broken and collapsed in 3 places). I was polite to these creeps and didn't deserve their crap. Finally, I asked the last guy how they could do major work like this if they couldn't even manage to come out here in a timely manner to clear the drain and look at the problem. He got huffy and said if I didn't like their service I should call another plumber. Then they told the warranty people I wanted someone different and lied to them. Now, this invalidates their diagnosis and they have to send out someone new with a camera and I have to wait even longer. The surly receptionist lied and said I only wanted a master plumber...I never said that. Call someone else who might actually be competent, truthful and reliable. These are horrible, horrible people. They don't know how to treat customers.
I called a different plumber who disagreed with what they said about the tree root. Daugherty said the sewer would have to be dug up and replaced. This plumber said the root might be able to be ground out...after all, there is a company called roto-rooter.

Peter B.

Called them up and they came out and saved me, LOL
Great service very friendly not to mention great work. Will be calling again if needed.