Dauenhauer Plumbing, Heating & Air

Chris G.

Very Expensive $$$
Dauenhauer Plumbing cost Much More than their competitors in the area. They charged me $600 for a toilet installation! After this work was completed, I got a quote from another plumber and their installation cost was $180. Dauenhauer did include what appeared to be about a $130 toilet, so their total install price was $470 compared to $180, a $290 difference.
It seems that the plumbers (salesmen) work on commission and found several items that needed fixing. Originally, they came out due to a leak in my shower, that leaked through the ceiling. By the time they were done with installing a new water valve, bath spout, shower control gasket it was $1,504.50, including the VIP discount!
When they were done, they said I have a blockage in my line, and they could send someone out tomorrow to unblock it for $450! The plumbers did not have the equipment with them to do this themselves. I got a quote from another company, and they said it would only be $235 to clear a line. FYI, I replaced the bathtub overflow plate which had become corroded and gunky, and my flow problem went away. $8.97 on Amazon.
While I had other concerns about them, these were the top ones. I would not use them again; their prices are very high, and they are focused more on increasing their bill than meeting the needs of the customer. While their work was fine, there are many other customer focused plumbing companies out there that are better.

Christian T.

Leaking main sewer line in my home. Almost a month of their dropping the ball, showing up late (""pulled into the office for a report "", ""we got real backed up"" etc.) and finally showing up for what was supposed to be a trenching estimate with their trencher, with their camera crew instead, which they said they had already done two weeks previous and then their dispatcher arguing with me on the phone about it.

Clay M.

I don't know what else to say, but $359 to unclog a drain is WAYYY TOO MUCH especially when the guy showed up 10 minutes later than the 8-10am window, which is whatever he's got other jobs probably so I don't mind that. It's the amount for me and to top it off he was only there for 15 minutes at most. I'm sorry, but call another company like I will from now on or I'll just do it myself. $359 for 15 minutes of work is asinine! I thought since they worked on our home when it was a new construction they would give a break, but sadly, no. I should have said no thanks and tried someone else so it's my fault. But it stinks when they're right there and you can't haggle with them so they have you by the balls and you have to pay it if you want it fixed. Last time I give my money out like that.

Anthony L.

Shower valve replacement

Buyer beware ! They did not give me an estimate showed up and then I had to sign that I agreed with the cost. The final cost for 2 hours of work was $803. I provided the valve part. Would not recommend them at all.

They left a hole in the bedroom wall they needed to cut for access unfinished. When I called they said they do not do drywall or even install an axis panel. They destroyed the drywall piece taken from the wall so it could not be used to repair the wall. I had to pay to have the hole repaired

Philip B.

I had a shower handle that was damaged beyond repair so had them come out. After watching me cut the drywall, use all of my tools (even a screwdriver) he proceeded to do 15 minutes of soldering a valve that I had already bought from a shower kit. He then pronounced it done. Stuff literally everywhere. No handle, nothing. Then charged me ....$650. No kidding. Told him no way and his boss even told him he was nuts. Only...$375 (reasonable for a Sunday if he had done a professional job). After having him try his best to do a professional job (I have no idea where the hardware that came with the new kit is- he clearly used the old screws that don't quite fit) I paid him and had him leave. Then I took it all apart and installed a support behind the valve, put it together and cleaned it up. Will never use them again.

Andrei D.

DO NOT USE DAUENHAUER PLUMBING IF YOU WANT YOUR REPAIRS DONE CORRECTLY AND YOU WANT A DETAILED INVOICE. I do not typically post reviews. However, I selected Dauenhauer Plumbing based on great reviews and because of the poor service I need to warn others. On May 6 Daniel Frank came to repair our shower that we were unable to turn off. He was very polite, on time, and quickly diagnosed the issue. He spoke with our Home Warranty providers and explained the problem. He then disappeared and came back much later with a new shower handle. He quickly replaced the handle and was to send us the receipt for repairs via email right after the appointment. The next day we used the shower and the handle was even more difficult to turn and after use, again had a leak. We called Dauenhauer back and explained the shower handle was in worse condition then before it broke. We scheduled a second appointment for them to come back, but couldn't find a time before May 11th. Same plumber returns again, quickly diagnoses the issue which he missed on the first appointment and again spoke with our Home Warranty providers to explain the issue. After the appointment we never received an email with receipt. I called the company back the next day and they quickly sent me the receipt. However, upon forwarding the invoices to our Home Warranty they were declined for insufficient information. Upon inspecting the receipts myself I realized they only showed a ""Fuel Surcharge"" and then ""Hourly Charges for T&M Work"". I called Dauenhauer again and explained the receipts needed to show the work performed, they said yes we'll take care of it and email it to you. Working nights I wasn't able to follow up immediately, but when I did I was greatly disappointed to see they had sent me the exact same invoices as previous. Vacations came and went and then I remembered we needed to get the correct invoices to the Home Warranty group and called them again asking to speak with the supervisor. The person receiving the office phone calls at the time, Kathy, wanted to know what the matter was and cut me off during my explanation to say that they are not required to provide detailed invoices. I explained that wasn't acceptable and that I needed to speak with someone higher than herself to correct the issue. I was placed on a long hold and when she returned I was told someone would contact me within 20 minutes to review my invoices. I never received a phone call, but it was late in the day. The next day I called them back again, this time Erica, a Billing Specialist, states she will speak with the plumber and then send me the detailed invoices within the hour. I check my email and once again they sent me the exact same generic invoices with no detail in them at all. I have no idea how this company has so many great reviews because they clearly have no idea what a detailed invoice is, have no intention of helping the customer, don't fully repair issues so you are forced to call them back so they can recharge you a service fee, and are greatly overpriced in my opinion. Save yourself from a severe headache and go with a different plumber. These people waste your time and money.

Marcel R.

Dauenhauer requested contact from me after seeing my review and sent over two technicians who diagnosed the issue free of charge and determined what needed to be done to remedy the situation. We arranged for the original technician to return, and he cleared the drain needed to stop the flooding in the laundry. The additional charge was about $240. I respect and appreciate the company's effort and have increased my one star to three.
I do believe that the pricing structure used by Dauenhauer may result in higher-than-normal fees. According to my technician, he does not receive hourly pay but is paid on a commission basis. That said, I do not have much to compare them to, and this may be the standard. Everything did seem very expensive, though, and i hope they will work on communication with customers so that noone will take off work to be home during the designated window of time for the repair only to have the technician show up six hours late at approximately 11 PM.

Chase P.

I booked an appointment on Monday for Friday evening. Left work early today so I could get home in time to be here for scheduled ""window"". The technician never showed. No call, no show.
Complete waste of my time. What a joke of a business.

Charles J.

They gave themselves a seven hour window to do the job. Did not show up. Never called to reschedule or cancel. A really crappy way to do business. I will never call them again.

John M.

Dean came out on Sunday and was back Monday to fix the leak. Excellent service I wouldn't have anyone else. John McCabe