Dauenhauer Plumbing Heating & Air

Ivy T.

First, I can only speak on behalf of the HVAC section of this company. I must say, they took care of us, and we truly recognize and appreciate it! Our home is 20 years old and with that comes with lots of maintenance as every homeowner can attest to. We have two HVAC systems one for the first floor and basement and one for the second floor. Our first floor unit went out last year. We had SEVERAL quotes for the unit last year and Danhauer gave us a steal on the system. Jacob, their sales rep, came out and spoke with us. He was very, very friendly and easy to talk to. He made promises to us that he followed through with which, in this day and age, is harder to come by. We LOVED our first floor unit as it worked like a dream (we got a Carrier with a heat pump). This year, our second floor unit was going out. Again, we got MANY quotes from all major companies (and there are many). Jacob came to quote us again and offered the SAME price as last year for the unit this year. To us that was a bargain because it was priced so well even for last year's standard. We took it! I must say, this time around we had issues with the installation, and it didn't work at first.. we of course had record 100 degree days so a lot of things were working against us. Despite all this, Danhauer came through for us after coming back to our house a number of times. They sent their best techs (Bill, Shawn, and especially Tyler) to help solve the problem. At first they replaced the coil but it ended up being something else. At the end, they ended up reinstalling a whole brand new BIGGER system for us (at no extra charge from the original price of a smaller system) and sent a reliable team (Keith and JB) to ensure the install went smoothly. We were in communication with Danhauer and Jacob in particular who gave us his personal cell and promised we would be taken care of until all was finally fixed and working beautifully. And sure enough it's exactly what they did. Even though we had some complications, Danhauer stood by their word and took care of us at no extra charge (and a bigger system too because that's what it took!). THANK YOU, DANHAUER to your entire team! We highly recommend you all and appreciate all the follow up and diligent work in making sure we were in good hands!

Kendra B.

We had them replace our upstairs AC unit and woke up the next day to a leak in our ceiling. They came to fix the problem and we were told they would fix our ceiling. The damage was 100% their fault. It still has not been fixed almost two months later.

Joe L.

Unless you want to ripped off, pick another plumber. Needed a toilet repair. Plumber was here for 5 minutes. Did not need any parts or tools to make the repair. Charged me for a full hour. I expect to pay for a service call, but an hour for a five minute fix?

Judith T.

Dauenhauer installed two small commodes in our house. After they left we found that the commodes were way too small to effectively ""clean ourselves"". Dauenhauer refused to replace the commodes because they are now USED. How do you know if the size is correct if you don't use it? For an extra $806 we could have replaced the small commodes with larger, and much cheaper looking ones. So we are stuck with two very small commodes. Since we are in our 80's this ought to be quite troublesome as time goes on. We have been faithful customers for years. But we won't hire them again. DEFINITELY DON'T BUY TOILETS IF YOU INTEND TO USE THEM. IF THERE'S A PROBLEM, THEY WILL NOT PLAY FAIR.

Keisten J.

I do not recommend this company. My newly constructed home was built (2021) and they were the plumbing company contracted to do the work. I like to keep things consistent so I used them. They claim they have ""straightforward pricing"" which is just a number they throw out there for what the service is. Nothing on the invoice has a breakdown for parts, fees, labor and when I asked the lady on the phone she told me it includes ""everything needed for the job"". Very rude on the phone, also. She couldn't even tell me what the basic breakdown would be. On top of that they were late, with no apology or explanation. That seems just like a common courtesy to do, but I guess not. They will charge you a ridiculous price, finish as fast as they can and rush out the door. I don't put this on the technicians as much as I put it on those who book and assign the appointments. They have a separate department for customer relations but they have no phone number and can only be reached once THEY send an email to them to call you back. Now it's a waiting game if they even do call back. Bad experience/customer service!

Angela G.

Zero stars deserved. I had an appointment today sometime between 2-6pm. Had to call multiple times after 6pm before hearing from the plumber. He stated he was an hour away and that it would be $100 emergency charge because it was after 6. So I hung up and called dispatch and the lady stated that was incorrect because I had an appointment and he was late. I understand jobs run late. All he had to say was since it's late so you mind if I come tomorrow. I waited the while day. All the had to do was be honest and I would have rescheduled with the for the next day. I'm beyond disappointed and my sink is still clogged. Don't waist you time with this company.

Wes P.

I do not recommend this company. They do poor work and do not honor warranties. I live in Louisiana, and My Grandmother lives in Hodgenville, KY. I wanted to do something nice for her, so I decided to buy her a new shower, as hers had significant damage. I hired Dauenhauer Plumbing Heating and Air to install a new shower. They seemed like a reputable company. I did my research on them, and they seemed fine.

I was not there for the repair, as I have stated I was living in another state. The technicians demoed the old tub, found water damage, and rotted wood under the tub. They were unable to install the shower that day until the wood floor subbase was repaired. They do not perform carpentry work. The technicians recommended someone to make these repairs. The guy they recommended did a terrible job and did not finish. We had to hire someone else to fix his sloppy repair. We did however finish the floor and installed new wood to support the new shower. Dauenhauer came back out and installed the shower. My grandmother told me that they were messy and did not clean up after themselves. They were trying to leave the cardboard box and packaging that the shower came in at the home of my grandmother. They wanted her to have to clean it up. She told me that she made sure that the technicians took the trash with them, like 95% of professional home technicians do as a standard. I was able to inspect the work a few months after the installation and they did a poor job. The shower was installed September of 2021, and the white porcelain enamel is already starting to chip. (See Attached Picture). I contacted Dauenhauer and of course they are not willing to honor any type of warranty or an admission of fault.

And so, when you do bad/messy work, recommend terrible subcontractors, and use horrible products that can't even make 5 years before they start to deteriorate, you get 100% honest feedback. Dauenhauer Plumbing Heating and Air is one of, if not the worst companies that is servicing central Kentucky. I do not recommend. Whatever problem you have, I guarantee Dauenhauer will make it worse and leave you deeper out-of-pocket than you were before.

Kaycee H.

Caused over a month delay on kitchen restoration by failing to accurately diagnose plumbing issue, and then failing to send insurance cause of damage documentation despite being asked prior to service and five times thereafter. I have not been able to use my kitchen in a month due to these delays.

Patty L.

My elderly parents called on a Monday to request replacement of a 50 gallon water heater. The service was scheduled for Friday with a window between 10 & 5 (what window?) They confirmed the time on Thursday. It should be noted that my parents were previously talked into being ""VIP"" customers (meaning priority service for a monthly fee). They waited all day on Friday. Finally received a call after dark Friday night advising that a technician would come on Saturday, but that overtime would not be charged. When the technician arrived Saturday, he said that he couldn't find a 50 gallon heater and didn't have a 40 gallon on the truck either. Why did they not inform us on Thursday that they didn't have a 50 gallon heater? We were also told that an estimate was not available prior to installation. The final invoice was a lump sum so we have no way of knowing if overtime was charged or not. Our previous experiences with Dauenhauer were good, but we will NOT use them again.

Gin S.

Ive used Dauenhauer in the past with NO PROBLEMS! As a matter of fact, I gave them FIVE stars. However, my last interaction with them didn't go well at all. My rating is NOT because of the technician that came on Friday, but because of their TERRIBLE communication! Dauenhauer had me down to come to my home between 10 AM and 5 PM. I called to ask them about their ETA around 3 PM, and Dauenhauer hadn't EVEN assigned a technician to our home! I was VERY upset. They said someone in their office would call, but they never did. Instead, the technician called at 4:45 PM to say he was headed our way. He was outstanding and did an excellent job; however, due to the lack of communication, my husband was stuck at or near our rental ALL DAY. He had other things he could've been doing...like GOING TO WORK! This is ridiculous!