Daniels Plumbing

Melanie G.

We called Daniels Plumbing after a co-workers recommendation to diagnose a leak on our toilet upstairs. They came, drilled a hole on our ceiling in the kitchen directly downstairs and found no problem and determined that the leak was from the base of the toilet. The description they put in the invoice is "Found glue joint was bad at toilet flange, replaced flange and reset toilet". For this work, they charged us $625!! My husband and I were not at the house when they came so my father-in-law thought he needed to pay which he did using his credit card. We found this to be unfair given that they worked on it for only an hour and a half and the cost of the materials is minimal. I called the office 4 times and I was only told the owner will be calling me back. The next day the owner called and told me he will talk with the technician and that the office will call me back to let me know the outcome. As expected, they never called me back so I called the following week, and they said they will credit us $150. After checking, they actually only put back $100 into our credit card. When asked why, they said they never told me they were going to credit me $150. This is a complete lie. They also told me it was their number 1 technician that came out which I think is irrelevant to the issue of them overcharging. Any good plumber will not charge $300 an hour to replace a toilet flange. We think this is an unfair charge for the amount of work performed and especially that they left us a hole in our ceiling that we now have to get fixed for another couple hundred dollars. It is unfortunate that we have to resort to other avenues to make their bad practice known simply because they were very hard to negotiate with. They are quick to respond when called for work but are definitely not easy to talk to (if you can even get to talk to the right person) after the work has been done and they have received payment. We feel we have been taken advantage of by Daniels Plumbing and because of this we will never go back to them nor will we be recommending them to anyone.

J S.

We were having a problem with our plumbing and Septic. This is the first time I have used Daniels Plumbing. They were very friendly and accommodating when I called. I was told they could have someone out the same day which I greatly appreciated. I received a text with the name of the plumber who was coming and that he was on his way. Michael Craig from Daniels Plumbing was able to come out and evaluate the situation within 2 hrs from my original phone call. He was able to determine the problem, and we discussed what I needed to do from there. I will definitely be using Daniels Plumbing again, and will recommend them to friends and family.

Cecil m.

Daniels plumbing is always reliable! They always pick up the phone, get someone out as soon as possible and do the very best work. We just recently had the pleasure of working with Brice and he was incredibly knowledgeable, honest and polite. Will always use Daniels and refer to others!

Nolan B.

The first of February, prior to the freeze, my 83 yr old neighbor called Daniels Plumbing for a leaking toilet. It needed a new wax ring. The plumber talked her into replacing the toilet, as well as both of her old, but functioning hot water heaters. He charged her $5000 to replace the hot water heaters, saying, "I will throw in the new toilet."
Please note that, during the freeze, I had two hot water heaters replaced in my house due to freeze damage for $2400. (Mine were more difficult to replace, since they had to go up pull down attic stairs). I did not use Daniels Plumbing. According to the price i paid for my heaters, my neighbor's "free toilet" cost her $2600.
One excuse for the delay was getting a carpenter (plumber's choice) to replace a short baseboard, which was removed to check for water damage. Meanwhile, she has had an open sewer line for six weeks, with only a couple of towels stuffed in the opening. When she complained to me of the smell, I knew this was not healthy for an 83 year old woman with severe allergies, to be breathing. My husband and I attempted to temporarily cover the sewer opening for her.
My neighbor continues to call Daniels, and keeps getting a future date to have the toilet replaced.
Not only was the price more than double what other companies charged, even during a crisisan elderly woman with medical issues, should not be exposed to an open sewer line in her house for six weeks.
Decide for yourself if this was a case of taking advantage of an elderly lady, price-gouging, and total disregard for her health.
Please note: The latest appointment was for 8:00 this morning. When no one showed, my neighbor called and was told, "we will try to get someone out today."

John K.

Excellent service! I had an unexpected leak in our upstairs bathroom over the weekend. They were able to get someone out right away and were quick to get the issue resolved before it caused anymore damage. Will definitely be using them again for any future needs.

Nina T.

Daniel's Plumbing came out to replace a water heater that another company had previously installed. The technician, Joe, was on time and he explained exactly what he was doing before he started. He was very prompt and professional. They gave me a fantastic price! I will without a doubt use them from now on. If you want great quality, pricing and top of the line treatment- I definitely recommend using them. Thanks again Joe!

Darleane W.

Super nice people and great plumbers! Showed up on time and fixed my problem! Couldn't be more pleased.

Mike S.

Talked to the receptionist once and left two (2) voice mails for the service manager. No one ever called me back. Completely unresponsive.

Tommy S.

Very disappointing. I had an appointment between 9-12. At 2:00 still not on the way. I called and cancelled the appointment because I had plans that afternoon. The woman who answered the phone didn't even apologize or ask if I wanted to reschedule.

Michael A.

They do not back their work. 4 months after 1 year warranty expired on install, toilet leaked and destroyed my garage ceiling. Owner refused to even reduce re-install costs. Disappointing. Will find another plumber to "trust". Recommend you do the same.

Update: alternate plumber confirmed installation of wax ring that was too small. No new information that would change my one star review.