Daniels Heating & More

Dominic S.

Communication very poor, would never use again. Charged way too much for minor problem. The cost was ridiculous for what they did. Customer service very poor.

Traci W.

Daniels did a lot of work for me, to the tune of about $10,000. I met and spoke to many of their staff; everyone was polite, respectful, and courteous. They did what they said they were going to do, and showed up when they said they would. Imagine that?! I would name them by name but I can't remember everyone's name so I will just say that they were outstanding. Glad to support a local family owned business!

Jered G.

I have a broken yard line at the worst time of year. Fabian and the Staff at Daniel's could not have been more responsive. They got right over and started working on the repair. The price is great! Other places wanted to overcharge because of holiday season, time and need. Daniel's was completely understanding to our situation. I would recommend them to anyone of my family and friends.

Amy L.

WARNING! WARNING! WARNING! PLEASE AVOID THEM SO YOU DON'T GET RIPPED OFF AND VERY FRUSTRATED. On the phone they told me $95 per hour and should be less than 2 hours. The service technician tried to charge me $450 for labor to replace a faulty gas valve for my furnace. They tried to charge me an hour of labor ($95) to go pick up the replacement gas valve. They did not honor the $25 coupon. The faulty gas valve was under warranty if THEY replaced the gas valve. After several frustrating conversations, finally agreed to pay 1 hour of labor at $95 plus a trip charge of $49. They should have covered the labor since they installed the faulty valve. Are there any honest and trustworthy companies out there???

Maggie W.

I had to have service on my rental property's gas fireplace. At first they told me I would need to wait a week. But the next day they called and said they had a cancellation and could get me in right away. The tech was professional and worked quickly. Unfortunately I had a broken pilot assembly so this cost me more than I was hoping it would, but the job was done well and Chris cleaned up the glass and checked to make sure there was no carbon monoxide leak after he was finished. Overall, a great experience.

Gary B.

Update 10/27/17: As a result of this review, Daniel did finally contact me and agreed to address my problem for no charge. He and Michael came to my home on 10/23/17 to survey the situation. They both agreed that the duct tape under the sealant was a sufficient repair, but could not answer why the tech that put the sealant on said he removed the duct tape, when in fact he hadn't. Michael removed the sealant and duct tape and resealed the area. Both Daniel and Michael returned today to ensure the new repairs kept the water out while I sprayed the roof with a hose. Both repairs were done well this time, so my issue is resolved. I am upgrading my review of Daniel's Heating and Cooling to 4 stars. I very much appreciate him resolving my issue, but in my opinion, it should not have been this difficult. Had Daniel told Chris to just reseal the leaks when he came out the first time, all of this could have been avoided and I would have happily given a 5-star rating.

I did not want to have to write this critique, but Daniel left me no choice. In June of 2016, Daniel's Heating and Cooling (DHC) replaced my roof-top swamp cooler with a new Master Cool unit. The work was done consistent with his Angie's List reviews: prompt reply, fair price, timely installation. The unit worked fine this summer and last, but last month, my wife noticed some staining and buckling in our bedroom ceiling, below where the swamp cooler sits. My investigation revealed nothing, so I call DHC, and thus began the run-around. First, the woman who answered the phone tried to blame me for not buying a service contract. When I told her it had nothing to do with the functionality of the unit, she then said it was beyond the one year installation warranty so I'd have to pay. While it's true that I noticed the problem 3 months beyond the warranty expiration, the leaking I would learn was due to poor installation and only occurred when it rains. This year was a particularly dry monsoon along the foothills, so the rain and the warranty period didn't coordinate well. Still, I agreed to the service charge in hopes of resolving the leak. Chris, from DHC, came to investigate. He was diligent and courteous, and after several trips in my attic and with me on the roof with a garden hose, he found two leaks that were installation related. Based on the rusting damage inside the ""takeoff"" (which connects the cooler to the duct work), he assessed it had been leaking for some time. However, after a long phone call, he informed me repairs would not be covered because the warranty had expired. He left that day with my issue unresolved and rain in the forecast for the next two days. I got out my trusty duct tape and got to work putting on a temporary patch so more water wouldn't further damage my ceiling. After a few more very frustrating phone calls, I was told that Daniel had finally (and I suspect, reluctantly) agreed to send someone out to reseal around the base of the cooler and the electrical wiring, at no charge. I informed the caller of my patch work and asked her to make sure the workers removed the duct tape. Once I got home, I checked their repairs. The seal around the cooler was expanded and fresh, but they put the sealant around the electrical wires directly over the duct tape, leaving a questionable repair. When I called back to ask someone to come out to look at the situation and to confirm the other repair was adequate, I got the run-around again. I finally asked to speak directly with Daniel, who in my mind should have been more concerned about customer satisfaction and spoken with me prior. Three days now I have called DHC asking for Daniel to contact me with no reply from Daniel. My conclusion is that DHC is quick to sell products and perform new work, but after they are done you are left on your own. All my issues are clearly due to poor installation, but Daniel apparently does not stand behind his work. Instead, he hides behind his warranty. This is unfortunate, given his good reputation. If you hire him, make sure you check the installation carefully and often in the first year, and pray for rain. After that first year, good luck getting them to stand behind their work, or even calling you back.

W S.

I had an appointment on Monday, July 10, 2017 and the person scheduled to come out for the estimate had an emergency (which I understand) and the appointment was rescheduled for Tuesday the 11th. I made sure to have someone at my house as I work Tuesday thru Thursday till 6:15. I called to find out how the meeting went and he never showed up. I called the office and the dispatcher said she had scheduled it for Wednesday not Tuesday. I would not have scheduled someone to be at my house on Tuesday if the appointment was set for Wednesday. She told me due to the confusion she would work around my schedule and have someone out Wednesday at 6:30 when I would be home from work. She also said she would call Wednesday morning around 8 am to confirm. She never called. When I checked my messages this morning there was a voice message reminding me about my appointment today between 4-6. There was NEVER an appointment made considering the fact that I work till 6:15. I called this morning, canceled the appointment and let her know I would not be considering them.

Terra K.

If I could rate this company zero stars, I would. We scheduled the appointment to finish the install of a ductless AC a week ago. It was explained to the service dept. that all we needed was the copper hooked up and the lines flushed and leak checked. The person on the phone advised that they could do it but that they couldn't guarantee the work because they didn't do the installation. (ok fine, but what do you do when you service a preexisting swamp cooler/AC/whatever) We agreed to that. They booked us for a two hour window at $95 an hour. The guy was 45 minutes late. I gave him the copper and he came back to say that he needed to get a part. The next thing I know, I'm speaking to a rep at the company that advised me that they would have to charge us $1695.00 to complete the work. WHAT? The job would literally not take more than an hour, the only reason we cannot do it ourselves is a lack of tools. The person on the phone told me that they were just going to 'wash their hands of this"" without giving me a valid reason as to why they would charge that much to finish a simple fix. Then she started telling me that they never agreed to do it as described and that we only scheduled a diagnostic at $65.00 which they were graciously not going to charge. My boyfriend spoke to the technician after he looked at the job and they both agreed it would be about an hours worth of work. I am not sure what the issue was. The tech was perfectly nice. He said ""no problem"". Then we were told it would cost more that the actual unit to fix after we did all of the work. Totally inappropriate. I would never recommend this company to anyone. Still waiting for a call back from the service manager, as well.

Michele T.

I have used Daniels for the past 2 years and I love their work. I had tried another vendor last year and they tried to con me out of a lot of money for some ""magic fluid"" that would fix my hot A/C. I called Daniels last year and the person told me the truth about what was wrong with my A/C (low refrigerant, possible leak). He quoted me prices to do leak repairs and left without pressuring me to sign up for the repairs. I opted to not do the leak repairs and see how the A/C behaved. Well, this year -- my A/C was hot again (would only 'cool' to 78 deg and run for hours). Chris from Daniels came by early on the appointment day and did a thorough job of looking at the inside and outside units (my evaporative coils are in the crawl space in the hottest place in the house -- the attic area). He refilled the refrigerant and gave me a quote for doing the leak repair. The price was in-line with last year's and I will definitely have this leak repaired. Chris was very polite and answered all of my questions and there was no pressure to sign up for more work or repairs.

M.C. W.

We have used a few times and two out of there times they have been fine. The workers have been on time and polite. The reason for the two stars is that the last time he forgot to remove the damper. Long story short, we had to do it ourselves and there was only a 10% discount for their mistake.