Daniels Heating & More

Teresa H.

Terrible service, outrageous prices. Canceled the maybe return to actually fix the problem. Was charged $269. for them to do nothing. The estimate I was given was $1385. The new company that came to fix problem charged $385, did it same day I called and got it done in one hour and fifteen minutes minutes.

Joop V.

Grateful is an understatement re: heating repair service I got from Daniel at Daniels Plumbing, Heating and Air Condition! Imagine coming back home middle of the night after an away trip to find that the home was freezing cold in the 30s because the mini-split units were suddenly were no longer working and emitting any heat. The morning and a few hours after settling back at home, I was determined to find any repair services that had any availability to come take a look at mini-split units that went down who knew when and how long it had been down. After calling 10+ contractors who told me they either did not do the work I needed, did not have same day service availability or even had availability a few weeks out, I finally hit a jackpot with Daniels Plumbing, Heating and AC.

My experience with Daniel (the assigned HVAC tech to my home) at Daniels Plumbing, Heating and AC had been very positive from the start to finish. The call operator was able to help assign me to a technician who would be able to come out the same day in the afternoon/evening. I was pretty nervous about getting ghosted with technician not showing up because the 4-hour timeslot was 1-5pm and if they decided not to show up, it would have been a real issue for me with the weather slated to plummet to low 20s and with absolutely no heat at home and no certainty when a person could fix, let alone diagnose the problem my minisplit had.

But, everything was solved when Daniel called to let me know he was on the way to my home within the promised time window. When Daniel arrived, he asked me a few questions and to show him the problems and all the inside/outside units I had at home..and promptly got to work. Within 30 min of him arriving, Daniel was able to diagnose the problem and resolve the issue for me...and tada, the heat function for my minisplits were working again and warming up my home.

I also felt grateful that the business was not only quick, reliable but also honest and had high integrity. Daniel did not overcharge me once he identified the issue with my minisplit units. He also was prompt and informative in his gameplan on how he approached diagnosing and fixing the problem. I was very grateful (and pleasantly surprise to have heat available at home in no time) for his help and the honesty+integrity he demonstrated throughout my interaction with him. Because of this, I would likely use their services again in the future if I have any HVAC issues.

Jolene B.

Daniel from Daniel's recently came out to troubleshoot and gave me an estimate on an HVAC repair. Daniel seemed to be highly competent and efficient, with many years of experience. He identified the problem and gave me options for repairs.

Harry B.

My furnace was red tagged by the gas company for a gas leak. I started looking. For a company to fix it. I called about 8 companies. I was told not available until after Xmas and New Years by all but Daniels. Daniels stated they had a tech just become available. Elias arrived about an hour later made the necessary repair. My family had a working heater which was needed with the weather the way it is. Thank you to Daniels. Great job

John T.

Awful customer service and customer retention... after purchasing a $2000 water heater installation, and finding our heater wouldn't heat ( hot water valve issue) when we called Daniels for a callback to check the settings and check the heater valve, we were quoted a three week delay. This after being loyal customers for six years... and requesting a quality callback on the issue.
No apologies, no effort to make it right or even address a quality issue.
These people only want the quick buck and don't give a damn about their customers. AVOID AT ALL COSTS.

Jim R.

We needed our furnace filter cleaned. The furnace is located in our attic with difficult access. You have to crawl on your hands and knees across some boards from one side of the attic to the other. In any event, our technicians, Charles and Robert took care of everything in about 30 minutes from start to finish. Charles even took pictures for me so I could see where the filter actually was located in the furnace. They were both courteous and professional. We will definitely use Daniels Plumbing, Heating and Air Conditioning for any future needs. Thank you for hiring employees of the caliber of Charles and Robert.

Jessica R.

I do not recommend using them at all! We had noticed in may 2021 that our ac was not getting cold so we had called them on may 20 2021 they couldn't come put until June 10th. When they came out I was ready to leave work whenever I received the phone call but it never happend. They had shown up and called my husband and he didn't receive it until after they left. We have an 8 month old baby and the next soonest they could come out was July 7th 2021. Our house has been getting up to 90 degrees everyday! So we called someone else out to fix it because we couldn't wait another month. They looked at it and all the wiring was wired wrong. The wiring to the ac burned and almost burned down our house. Even the heater was wired wrong. When we had called they said it was our fault and they weren't going to do anything for us. If they came out to fix it we'd have to pay. With the warranty we were supposed to get 2 free visit checks for the summer change and winter change to make sure it was running properly. They never came out for the winter change or the summer change until we called them when we noticed there was something wrong with the AC. We now have to pay someone else to come out and fix it because I don't trust them to do it right because they risked the lives of my family because they couldn't do their job right and wouldn't even help us after. The manager we talked to was very rude and just kept saying it was our fault when they are the ones who did it. We had 2 electricians come out and look at it and both had a list of things that was wrong with it.

WallaceWinnie W.

We have worked with Daniels Plumbing and Heating for about 4 years. We scheduled a maintenance and installation visit a year ago to install a hard start, coil flush (both their recommendation) and seasonal maintenance. Last year, the technician quoted both extra service items to be around 200.00. We double checked with customer service before this visit and made it clear that our retirement income/budget was limited and if we had to drop one of the services, we would schedule it next time. We stated our budget was $300-350.00 tops. When the technician came, we asked him to verify the costs before he started any work. Thank goodness we did! He quoted us $650.00 plus tax! We asked him to explain the work and increased prices. He explained but admitted he could not do maintenance today because it was too cold outside but he needed us to buy the service agreement today anyway. The agreement was priced at 383.00, the additional services they quoted us was now: hard start kit 150.00, coil flush 116.00. $383.00 was out of line. We lived in Dallas, and a yearly maintenance was 200.00. We explained we couldn't afford them. We won't be doing business with Daniel's especially if they can't be upfront before trying to hand us a 650.00+ bill.

Shannon M.

Had two gas fireplaces that hadn't been used in a few years. Not knowing how to properly turn on gas/pilot light, I searched for technicians for gas and Daniel's came up.
Made appointment and was repeatedly reminded of $69 service call fee.
Tech came and immediately said logs were old and gave me brochure and quote of $1200. Then showed/explained steps for operation on downstairs fp.
Said box was old and would need to replacer $700, needed cleaning 200+ which was sweeping and replacing logs. Declined due to cost.
Upstairs fp was a different type of unit, and once again went through steps and it lit.
Upon leaving he laughed at our heater thermostat, took a picture and said he had to show the guys because it was so old.
After he left I was curious and went through his steps for down fp, and as it took time for the gas to come through the line, it lit and pilot stayed on.
I know items will need to be upgraded in future, but will NOT go through Daniel's as I question integrity of repairs not needed.
2 stars because he showed me what I called them out to do.

E H.

Our AC unit's motor died Saturday evening. We decided to call Daniel's since they are open 24 hours and had decent reviews. However since it was after business hours, the fee just to have them come out would've been $300 so we ended up having them come out the next day during normal business hours. They gave us a time frame of 1-5pm but our tech Carlos didn't show up till closer to 5pm but he did call us in advance and let us know he was running behind which we appreciated. After Carlos did the diagnosis and drafted the work order/invoice he let us know that the office would call us the next day (they were already closed when he finished up) to get us scheduled. The next day (Tues) we ended up calling the office first so we could get scheduled asap. They let us know they wouldn't be able to get us in until the next Thursday which we were not happy with since the inside of the house was reaching 90 degrees easily. We pushed back and they were able to get us in on the same week (Fri). We were relieved we didn't have to wait an additional 9 days to get our AC back in working order. Carlos was easy to work with. Friendly and knowledgeable!