Dan Wood

Scooter T.

Had trouble with my Hague Water Softener. Chris and Mike came out and fixed the controller and cleaned hard pack in the brine tank. Aslo cleaned sump pump and pit and drained water heater and replaced the pressure relief valve on the water heater and a valve on the gas line that was leaking. Answered all of my questions and even responded to emails with follow up questions. Very satisfied with their work.

Brooke L.

Dan Wood was recommended as one of the best plumbers in Kalamazoo area. So my partner called and he was able to come out the same day. We had some issues with our toilet was leaking. After about 30 minutes our problem was fixed and we haven't had any problems since. It has been a couple weeks and we are happy with the results.

Michael D.

I called for plumbing repair on Wednesday of last week. I was required to provide a CC for a $89.00 charge to ""secure an appointment"" for an estimate.

Due to an ""emergency"" supposedly with another customer, I received three different appointments, each later than the initial appointment, which was, finally, 5 days later and at Dan Wood's benefit.

When the plumber appeared on Monday a.m., all told, it took 1 hour and 15 minutes to provide an estimate and to complete to job. Imagine..

The entire repair, including the $89.00 security deposit required to secure an appointment convenient to Dan Wood; (NOTE: The $89.00 did not count for anything beyond showing up and an estimate), was $547.00.
A breakdown, oh wait, there is no breakdown of costs on the invoice.
It is called Flat Rate Plumbing.

Performed by a plumbing TECH not a licensed or master plumber. So accordingly, I paid $547.00 for a tech's time. Which according to Angie's List and Home Advisor, is over twice the average cost in my area, for this specific issue.

Needing to have this resolved was critical and I felt I had little choice. Afterward, I inspected the repair and noticed that the interior shut-off valve for the exterior spigot had been removed without notification.

The response to my inquire about the missing shut-off valve? I guess it will require I wait for Dan Wood to call and schedule another ""secured
appointment"" at their convenience, of course, for a mere $89.00.

I will not use nor recommend a company such as Dan Wood, that charges, consistently, double the local average costs, absent consideration of our current environment.

Price gouging, at any time, let alone now, when there is a national crisis
negatively impacting our economy, is beyond the pale. Well, except for ""the need for greed.""

UPDATE: Dan Wood ""claimed"" Tech Mike Fritz stated an interior shut-off valve was no longer required, but lacked the knowledge to explain why the Tech made the decision without informing us in any way before or after the work was done.

Dan Wood located at
3950 E Milham Ave
Portage, MI 49002
Phone: 269-220-6647

Has proven to be less than worthy.

Beccah B.

Terrible customer service. I thought it was odd that they required a credit card number just to make an appointment. I had a timeline for the selling of my house; Dan wood company didn't have an electrician available for a little more than a week but I was running out of options- so I proceeded. I called the day before my ""appointment"" to verify a few things, not once did they say there would be an issue getting to my home. They call at almost 1pm DAY OF my appointment to tell me that they need to push me out ""a week or more."" And that was past my closing date so I cancelled all together. At this time, the dispatch woman was super disrespectful because I wasn't pleased. Who would be pleased in that scenario?

Luke H.

Dan Wood Company installed my new furnace. Wayne and Chris were my installers and they did a phenomenal job not only installing it in one day leaving my furnace room looking nicer than before the instal, but also explaining to me everything I needed to know about my system. I live in an Allen Edwin Home and this is the first furnace I bought for a home. I've heard about the Dan Wood team's exceptional service, but the reputation of them being more expensive scared me a little. After getting a couple prices, they were right in line and even did a better job of explaining why certain prices vary. I upgrade my efficiency and didn't have to wait long at all for them to install my new furnace. 5 stars for a great experience.

Ann C.

This is not a good business. I called them in desperation one night when a sewer line cracked in my home. They did come right out. They said they could not fix it that night (correct) but could give me an estimate and make it so that I could use the bathroom until the repair was made. They said that there was a clog in the line. They did call someone who cleaned out the lines. There was nothing in the lines. It was a wrong call. Despite this I was charged $500 for this useless procedure which changed nothing. I was given an estimate on repair at $2872. I got another estimate. Cost of the repair from Roto Rooter was $1090. nearly a third of the price. And the repair was excellent. The repairmen informed me that the lines were never clogged, the problem was structural.

This is the second bad interaction I have had with this company. Previously I had asked them for an estimate on some wiring work. The technician told me that they charges $100? or so per hour for labor. When I got the estimate which broke out the labor from parts, the labor costs appeared to be more like $1000 per hour.

I am done with this company.

Heidi R.

My AC was not working. Dan Wood sent a technician out. He replaced a dual capacitor and a bad run cap. I opted to have it ""serviced"" as well (was $115.00 extra). The total came to $415.89, which I happily paid, assuming that my AC was fixed. It was not. The unit would run (make noise) but would not reduce the indoor temperature significantly. I called back after a couple days, and a technician was sent again. He checked out the unit and said nothing was wrong with it, that it was running. I objected, stating that I had run it for 2 hours straight and the temp dropped only 1 degree. He said I wasn't running it long enough. Insulting So, i decided to try it a couple of more days ... slightly cool air would blow, but not very cold. Then I was outside and I went over to the outside unit and it is making a thumping noise now. (It wasn't doing that previously when the 2nd tech was out.). I am unsure what to do next, but I am SO UNHAPPY with my experience with Dan Wood that I do not want them to work on anything in my house ever again.

John V.

They say they offer full range of plumbing services. So I scheduled am appointment for them to move some drain and water lines for a bath remodel. They said if I accepted the quote they would start the work immediately. It was clear I owed a fee for them to come and provide a quote for the work, which I was perfectly happy to pay. I was impressed how quick and nice they were to this point. Once a tech came on site, the tech said he couldn't figure out how to put the quote together so he had to call another tech to help. Second tech on-site now, for a quote, and they told me I would have to remove the entire sub-floor of the bathroom before they could give me a quote and acted as is if I was crazy for saying there is no way the homeowner is responsible to remove the ENTIRE bathroom subfloor...just for a quote. Needless to say, they never provided a quote. Not only am I upset that they say they offer a full range of plumbing services, because obviously they don't, they misinform homeowners on their responsibilities. If you are paying a plumber to plumb, homeowners are not responsible to prep their work for them. Even after all this, they never provided the quote... but are chasing me to pay the fee. Good luck getting from me, I am disputing the charge over and over with my credit card company. I agreed to pay a fee for a quote. No quote, no fee.

Kathy G.

I recently called Dan Wood Co to have a dishwasher installed. I understood that I would pay them $89 to come, look at the job, and give me an estimate. If I chose for them to do the job, the $89 would go towards the price. They quoted me a price of $872 to install my $350 new dishwasher. He told me it would probably take most of the day. This was a replacement, mind you, and had plumbing and electric right there. Needless to say, I gave them the $89 and said no thank you. Today I had it installed by someone else for $100 and it took an hour. I will never call them again!

Turd F.

Customer service was a joke. When you hire a person to fix something for you and he is unprofessional and insults you as if he is above you, you don't hire them again! Mr. Downing, you have no people skills and it shows by the way you act toward them. Just a jerk.