Dalton

Brotherhood Of Steel F.

I was charged twice for a guy to come out and literally stand in my house for five minutes. They charged me $300.00 each time. I requested a quote for two jobs. One for the installation of three outlets (old to new) and the second job was for a small drain pipe to be replaced. The first quote was over $3,000.00, so naturally I declined the service taking note of how long they sat out in their van before returning with an outrageous quote. The second job was never started as the company failed to ever return communication with me after scheduling an appointment with me. I also was a subscribed member ($15.00/month). They never once serviced or provided maintenance services. I essentially paid them $600.00 for absolutely nothing. Not a single job was performed. Not a single amount of work. They also failed to fix one light socket box that had a small crack in it. They said it wouldn't be a problem to replace the box quickly since I was a member. They noticed it when they were giving me a quote for the first job. They drove away after I declined the first job for that amount. Basically they are unprofessional, dishonorable, they have no courage, nor commitment. A company ran by a crayon eating boot POG. Thieves. Untrustworthy, lazy, incompetent, poorly trained. There are many more words to describe my experience with this company, it's owner, and it's employees.

Max Z.

Dalton installed new furnace and A/C unit in Feb 2019. Furnace runs fine. A/C unit outside runs but is now far louder than my old 30+ year old unit ever was. There's a loud bang at startup that actually startles you if you're nearby. While running, it sounds like there's a bearing going out and the whine is audible inside the house. Very annoying. And I get to listen to this every summer for the rest of my life.

Joshua D.

Honestly, I really wish I could give a better review. Most of the people we have worked with at Dalton have been very polite and they always come out to work on our systems. They installed our grandmothers system so we decided to go with them as well. Unfortunately we paid for a new heat pump system (A/C/Furnace Combo) and since it's been installed they've had to come out 5 or 6 times now. the first four times were because settings were improperly configured on the circuit board of the furnace unit. Each time they came out they had different techs with them saying different things. First the furnace wasn't adequately cooling the house and the noise coming from it was really obnoxious. So we had issues with cooling, now we go to test the furnace to make sure we have heat for the cold nights that are coming and we have no heat. The breaker outside had to be replaced, the unit won't pull gas. It's just been a mess. One of the technicians straight up gaslit us insisting that the sound our furnace was making was ""normal as far as I can tell"" and tried refusing to come service it, saying he wanted to get a factory representative, but then when he showed up he agreed it was too loud, did a little research and fixed the problem (without the factory rep). Like come on guys. We spent like almost 15 grand with you and this is how we get treated? We just want our stuff to work. Customer service is not what this review is based on, we have a 15 thousand dollar piece of metal that doesn't function properly and, unfortunately, that is a bigger deal to me than a rude technician. It has been months since this was installed, it needs to be remedied I'm getting sick of this.

Update: they replaced the furnace completely. As of tonight it is still not functioning as advertised. Don't buy a heat pump system here, it's not worth the trouble.

I also really like how the owner responds to all these nice reviews but hasn't had anything to say about the horrible experience we've had. Real cool.

J L.

$900 to replace a garbage disposal. I had a disposal already purchased by they refused to put in the one I bought. Required me to by THEIR disposal and then charged $900 for what amounted to about 30mintutes of work. Technician also made the comment that the price was good for him but bad for me and laughed.

Kassidy Z.

Dalton Plumbing and Heating was timely, they did fix my issue... but this is all I can say. $945 for my unit to get freon... I expected a couple hundred dollars, but nearly a grand? I cannot fathom why a 30 min visit to fill up freon was a thousand dollars. There is a person in my town who would have done it for $300 on the higher end, I just would have had to wait another day or two. I truly feel robbed of $600. Update: they charge $600 for the first pound of freon and $91 every pound after that so I recommend someone else.

Herbert S.

called this company for a estimate on electric and a new gas heater with duct work to install . Came out the first one telling me a Mini split would be the best option . A few days later the second one came out estimate the new 100amp electric panel inside .
This man want to run a new cable from the post to the meter and inside , after rechecking with the electric provider there was a cable already strong enough for a 100amp to the electric meter .
The cost had been very high . I got it done from a different contractor for half the price - this guy knew what he was talking about .
ON TOP OFF THIS THEY SEND ME A INVOICE IN THE AMOUNT OFF $ 87.00 JUST FOR THE ESTIMATE I GUESS . WHEN I CALLED IN FOR THE ESTIMATE NOBODY TOLD ME THAT I WILL BE CHARGE FOR THE ESTIMATE
NO THANKS TO THIS COMPANY

John K.

They were supposed to come early to clean my blower fan. Nobody came at the scheduled time. I'll be looking for someone else

Victoria B.

BEST SERVICE EVER! When my furnace broke on a Sat morning they arranged for installation within 2 days (I didn't want to bother for emergency installation)! They brought me space heaters to use until my furnace got replaced! They answered all my questions & installed my Google nest thermostat!
I could not ask for better service or better customer service!

Joe S.

Serviceman injured me then acted like I'm poor and trying to get out of my bill. I spent three hours in the ER due to this injury and had to get a CT scan. He asked me to help him lift my old water heater out of my basement. He pushed, and the handle went into my stomach. I asked him to call for help to lift the heater he was too lazy. That's scary.

C D.

After talking daughter into service plan, came out to fix heater that had an unconnected wire and to fix a water leak. How it ended: 225 for under five minutes of work, on top of the annual service contract cost that was bought the week prior-- on their advice-- to save money. Plus, surprise! it will be an additional service call and cost to even look at much less fix the leak: he doesn't do plumbing. This was not at all clear from call. Hard to think a different company would not have reconnected the wire for less and would require the annual service contract to start. Seemed like .... Not quite right as other recent reviewers have said. What happened to the old Dalton? Thought I'd share. Get clear cost in writing first, make sure to know there may be two service calls if it's two problems. That said, the tech was a nice guy, at least.