Dallas Plumbing & Air Conditioning

Amy S.

Service was great, however when guys left i guess they forgot to turn the hot water back on? The reason i'm writing a negative review is that i have just tried all 3 of their phones numbers listed and even texted the one that on the website says "text or call" and have gotten no answer. the phone rings and rings with no vm. the text response was this # is no longer receiving messages. Really???? Happy to change this review if i can ever get hold of them.

John W.

Was charged $423 for them to tell me they have to replace a line they're ripping people off

Laurie S.

I needed a water heater replacement after a leak and this company did everything right for me. They scheduled when I needed them and showed up on time. The two workmen were polite and super helpful. Despite the job needing a lot of work to come up to code after 21 years (that's how old the old water heater was), the work came in under estimate. Thank you!

Donald W.

called they came 6/5/19 in 10 min, they left orderd parts
came back after 10 calls 6/13/19 with the incorrect part installed gas valve on water heater $496.00 still no hot water called 6 times to see what was up. said they had to order a gas burner and polit now they had no idea when they would be back to correct there problem at a cost to me with no hot water for 9 days plus they have 2 days then i calling another co.

Lindsey H.

Absolutely the best plumbing and AC company in Dallas! The best service, and the highest quality.

Anita W.

I used this company twice. The workers were rude. One man even scolded me when I asked if he could please put on booties before entering my home (he had on dirty boots and I have small children who play on the floor a lot). Also expensive.

Billy B.

Not sure how good the plumbing work is, but they sure love to run you off the road by cutting you off and no turn signal as well as speeding through heavy traffic! Have a pic of said vehicle, wish i could upload it.

April P.

They were responsive to a burst pipe call and were able to arrive within a few hours. However my issue is that I was quoted a price over the phone for the service call itself upfront and then an additional fee per 15 min increments thereafter which differed from actual billing at the time the tech wrote the invoice. The tech couldn't fix the issue in its entirety due to the cold temps but got it temporarily patched until temps warmed up. I was told to call the office and to schedule them to come back out in a few days when the temps warmed up and that my initial service fee would be waived and it would be like they never left my house since they could finish the job on the first visit. Although the company allowed me to pay what I was quoted over the phone at completion of the service visit, when I called to schedule the followup to get them to come back out, they said in order for them to come back out they were going to charge me the initial $99 fee again because I didn't pay it in full on my first visit! That's horrible!! They already got their initial service fee out of me and it's pretty shady of them to try to charge me again for it to recoup lost monies from an employee quoting the wrong fees on the front end.

Although the tech that came was courteous and did what he could to do a quick fix, I wouldn't recommend or hire this company again.

Renee C.

These folks know plumbing! I had rented for a while but had used them several years ago for a tankless water heater and several other repairs. What that means is they quickly diagnose the issue and make the repair. They came out yesterday and looked at my shower/water too cold issue. I thought I might even have to replace the entire unit. The Dallas Plumbing rep quickly determined the issue and had it fixed a few short minutes later. That means I saved $ so I am happy! Will be calling them again!

Alan B.

I have used this company twice and both times were a disaster. I recently had them fix a weld on a hot water tank they installed and replace a pop-up drain in a master bath lavatory. The kid they used to install the pop-up, over-tightened the pop-up and shattered a sink I can no longer obtain. That sucks since there were two matching sinks. Subsequently, I had to have them out 5 times to fix a leak created by their repair kid under the sink. Additionally they drained the hot water tank into a fiberglass whirlpool tub cracking it. This is literally thousands of dollars in damage. They sent out their insurance company who later sent out a letter denying the claim; that I had to prove they did the damage. There is no way I would use this company again. That's why one uses a bonded plumber. Total disappointment and infuriation.

I assume the person that found my review of Dallas Plumbing funny must be in some way associated with this outfit.

It's really not funny having to spend thousands of dollars to totally remodel a bathroom because of people that don't know what they are doing.

Being bonded means nothing when they have a smart ass insurance company.

If you use this company I recommend videoing the entire experience.

I also just read what Dallas Plumbing said about my house and the materials it was constructed with by their own company. I find it insulting. There was nothing wrong with these fixtures when they arrived at my home. If there was, why did they not point out these problems to begin with ????????

If you want your house belittled and insulted by a company that doesn't know what they are doing; this is the company for you.

I wish I had never heard of this company.
Their other customers seem to agree.

DON'T INSULT MYSELF OR MY HOUSE (THATS SLEAZY)