Dallas Plumbing & Air Conditioning

Diane H.

It took me 5 days to have the service I needed done. It was terrible. I paid $950.00 for one cheap plastic toilet. I spoke with 9 different people and even hung up on. The first time I called I was connected to someone in Florida and put on hold for 10 minutes while a scary "plumber" waited in my house. It was very uncomfortable. I tried to find them on the better business website to late for me but you might want to check it out! Dallas plumbing is not the same company it use to be. Don't walk, run away when you see them coming. What a nightmare!

Janie G.

Warning stay clear from Dallas Plumbing. Technician came to give us a estimate on new A/C unit. His quote was 100% higher and wanted to replace things that did not need to be replace. He was very aggressive with no communication skills.

David S.

Senior abuse Warning!!! In June, my Dad paid $27,000 (in advance) to have an existing 5-ton a/c unit swapped out in his home. Dallas Plumbing did a poor, unsupervised job of this installation. The tech didn't connect the drain lines correctly. Primary was connected to the secondary, resulting in condensation water dumping on the roof and running down the outside wall for a couple of months. The joints weren't sealed up properly because there's water standing in the drain pan, and the drip is obvious. When I notified Dallas Plumbing that they had the drain lines crossed, we scheduled an appointment.
The installer showed and stated that he hadn't done that part -- a 2nd tech had come in after him and connected the lines. He didn't fix the issue, only took pictures and left. The 2nd installer was supposed to come after the 1st left and never did. Dad scheduled a 2nd appointment, then a 3rd, a 4th. All no shows!!!! The same tech who originally said he couldn't fix it, showed at 6:30am today. He seemed frustrated, maybe hates his job and I felt like he was taking it out on me. I asked him if he had a problem, and I felt threatened by the way he responded. Then he just blew on by me and went in the house.
I've never experienced such a disrespect for the customer -- both my Dad and me. (My Dad had been a customer of Dallas Plumbing for years and they had been reputable and had done good work for him. We have found out that the company was recently sold, so maybe that's part of the problem. Not only are they grossly overcharging for service, but their attitude and workmanship has gone to shit. Also of note, when my dad called about the first no-show, the dispatcher/scheduler person told him that they were having lots of turnover and employee retention issues. I can understand why.)
I called Dallas Plumbing, the man who answered, David, I asked to speak to a supervisor. Ended up being told that Carlos would call me back. Carlos called and we played phone tag twice. Carlos asked for me to call him back. I called back and David at Dallas Plumbing said that "[I've] already left 4 messages and it's not going to make Carlos call me back any quicker...." I explained that Carlos and I had talked, and that Carlos had asked me to call him back. David restated that I couldn't leave anymore messages! I asked David to please do his job and pass the message along. I had to raise my voice and didn't like it one bit. Carlos hasn't called me back. In my frustration, I called the city Building Inspectors to see if they could do anything to help us out. They said that no permit was issued or applied for!! Unbelievable!
Beware, unsupervised installation of gas appliances could be catastrophic and the state has strict laws about this. The licensed contractor is required to be present if apprentices or someone else is installing the unit. That way, its installed properly according to city building codes. I'm a retired home builder/contractor. I know what I'm talking and writing about. Do yourself a favor and don't use this company for anything, you'll regret it!!!

William E.

The repairman came promptly and was professional in his diagnosis of the air conditioning problem. He gave sound advice about the maintenance of the unit.

Dealing with him was a positive experience.

I will use this company in the future.

Dr N.

Avoid this company at all costs. In the last year and a half, service quality and customer relations have declined markedly.

Dr. Michael E. Norris
July 21, 2023

James B.

GET TWO COMPETING BIDS BEFORE SIGNING ANYTHING!! Air Pros bought Dallas Plumbing in May 2022. They are NOT yet accredited with the BBB, which IMO is to preclude a venue for derogatory reviews. (See BBB Air Pros in Hollywood and Ft Lauderdale Florida reviews). The new Dallas Plumbing Air Pros LLC business plan appears to be to replace an entire system AT TRIPLE PRICING rather than a simple repair, even if still under warranty. They are milking the Dallas Plumbing established customer base for exorbitant profit. They do not provide model numbers of equipment on bids OR invoices so as to obfuscate pricing. BEWARE!!

Ronna H.

Find someone else! for our AC never showed up when they were schedule PLUS told us we needed a $2400 part and in reality we just needed a new filter. awful! beware.

Roxann B.

This was the most unprofessional and unorganized company. I called them out for a plumbing issue at a rent house. They missed the 1st schedule call. I wax told they finally made it two day later which was news to me. No call No estimate it been 4 calls and 5 days and still NO return call and NO INFO. if I could I would give them a ZERO!!!

Cinda M.

Kenny did an inspection of our A/C to make sure we were ready for summer. He messaged to let us know his ETA and arrived on time. He was very thorough and kept me informed as he inspected. Very satisfied with the service!

Vickie F.

I've used Dallas Plumbing since 2013 and always had great service...until now. Seems they are now part of Air Pro. I had who I thought was Dallas plumbing come out on 4/24/23 to do the spring checkup. They sent 2 guys who end up telling me BOTH my a/c units have developed a hole in their coil and are both leaking Freon. Then a 3 guy shows up and they start telling me the units could fail at any second and should be replaced immediately. Also, there is a hole in the duck work that needs to be repaired. Everything will be done for a mere $55,000. Sean says he will "give" me an extended warranty valued at $10,000 dollars at "no charge" bringing my out of pocket to $44,578.00.
Neither of my Carrier Infinity thermostats have registered any alerts. If something is wrong, an orange light comes on with a message telling me what's wrong. I purchased my A/C units in 2013 for $16,000 and got a $300 rebate.
Additionally, I have asked repeatedly for detailed paperwork telling me exactly what work they did while they were in my home. I've gotten nothing but they have charged my credit card for $199. I don't know if the charge is for work done or the spring/fall checkup, so I've contacted my credit card company to dispute the charges.

NEVER using this company again. They have become scam artists and con men.

The one star is only because Yelp won't allow you to give NO STARS.