Dallas Plumbing & Air Conditioning

Andrew C.

BEWARE! Talk about a company that likes to move the goal posts! Been dealing with this company for 2 years now, out $1700, and they want more money from to come back out and fix my plumbing issue--which btw, still isn't fixed! They told me 2 years ago that if I did the fix they suggested it would fix the issue. Currently it has failed 3 times since the initial fix and now are telling me that I have a bigger problem with either my foundation (I have 42 piers around and in my house), have a water leak (meter isn't turning), or whatever else they can pull out of their rear ends. Maybe it just wasn't a very thorough investigation from the initial get go, maybe they hire sub par plumbers, maybe they don't know what they are talking about...whatever it is, they made a promise that "this" would fix my issue and it didn't. When trying to explain this to them, they tell me that they are under new management and that the old management shouldn't have done that or said that etc etc etc. Stand by your promise and fix it, don't blame past management, or just refund my money and lets move on.

This company is a disaster and hopefully a small claims court case against them will prove that!

Ronna H.

BEWARE! I do not recommend this company at all. We were told our repair was going to be $26K (actually gave us options of $6K and 29K) We said we wanted a second opinion and it dropped to $2400. We still go a second opinion and the problem was fixed for $199. This is SO concerning and borders on criminal. If we had not gotten a second opinion, we would be out some serious money.

Taylor C.

I have used this company a few times as I have had quite a few A/C and HVAC issues. Now I'm starting to think that these guys were the issue. However, I scheduled an appointment with Dallas Plumbing on 11/16 and a technician came out. He said that the DATS sensor in my HVAC was bad and needed to be replaced. He told me that the cost of replacement would be $383.00, which I paid. My appointment for replacement was to be 11/17 "first thing in the morning." No one came.

I called in the afternoon, figuring they got busy. Their answering service said that someone would call me back--they didn't. I called again and again over the next few days while my wife suffered the frigid temperature in my house. Every time, the answering service would tell me that they made a note and that a supervisor would call me back promptly--they didn't. One answering service agent said she'd call me back personally--she didn't. Although they acknowledged that there was supposed to be an appointment on 11/17, no one could provide any answers as to why no one showed up or provide any idea of when (if ever) they would come. Even to get a refund for the sensor I've never seen and will never receive, the call service could only tell me that a supervisor will call me shortly. I'm not holding my breath. In short... DO NOT USE THIS COMPANY.

Carl R.

I was disappointed with Dallas Plumbing. They used the camera for about 10 minutes before I stopped the and they charged me full price When I asked for a partial refund, they laughed, and would not refund any of that price. I also asked them to work with the insurance company for payment, and they said they "could not see through concrete." I will not be recommending Dallas plumbing.

Joy G.

These guys are the best of the best we have used them for everything plumbing related from heat and air to toilets..So good always prompt always good and always back up what they sell...Also they are less expensive that the fly by night guys you think are cheap but cost you big time when they do not know what they are doing...ask me how I know....

Cher R.

These guys are top notch. I am a single mom of two, I know nothing of home improvement. I did see some unfavorable reviews but I'm glad I called any way. The woman in dispatch was so nice and kind and calming when I called panicked about a leak in my guest bathroom. Water was flowing into the floor from a clogged sink. She sent two plumbers out within an hour and a half. They were very respectful, kind, informative, helpful and cleared the problem promptly.

Give them a call!

Armando A.

They were supposed to come, identify and repair gas leak.
Two "plumbers" showed up, were very unprepared for the job and after a lot of discussion and trial and error they were not able to find the leak.
Still was charged $299 for the two hours they both were here and was told I was lucky because they only charged the hours of one "plumber".
I am constantly surprised at the lack of professionalism in the plumbing business and how in today's customer experience world that they are still allowed to get away with this.
Unfortunately I have not yet found a company in this area that really cares about customer experience.
These guys do not make it and the search continues.

Kim O.

What a great experience! This company is upfront, reliable and really took care of our issues. We had an upstairs shower that busted that they quickly and thoroughly fixed. We also needed a new water heater with a re-circulator needing to be installed; this job was once again done quickly and professionally. Their technicians were so friendly and always were their with a smile. We won't use anyone else for our plumbing needs.

Cheryl B.

John and Rolondo were out today for my annual A/C service check. Very thorough and professional. Got a lesson on filters! They both wore masks and kept their distance. They told me of a potential problem with my compressor that may occur on down the road and I appreciate the "heads-up". I can always depend on Dallas Plumbing!

DD O.

If I could give 0 stars I would. These idiots installed an AC unit 3 years ago. I've called them 4 times to repair it since then. 3 of those times have been in the last 6 months. They give you zero explanation of why it keeps breaking. I spoke with Mark the customer serive manager. Hes the reall jerk of the bunch. He gives me some hair brain analogy of how he had a refrigerator that kept breaking and it's just something that happens. I'm thinking to myself so your goal is to get over on me because you had to deal with a bad refrigerator. Dont let the name of the company fool you. These people have no integrity at all. Check out the date of the google reviews. As soon as a negative review is posted they magically come out with 10 excellent reviews. Just scammers all around.