D & D Plumbing

Jill M.

From the office staff to the service technicians, I cannot say enough about how wonderful the D&D team is. In my experience, they're always friendly and knowledgeable and, unlike so many service businesses, I've found when they give you a window for when they'll be there they stick to it. Highly recommend.

Kevin L.

I worked with D&D plumbing during our kitchen remodel. The technician was knowledgeable and friendly and all the services were done promptly.

And then a mistake was made that left two foot long gouges in brand new hardwood floor that was installed.

After this was done, the technician assured me that D&D plumbing would take care of it. We were told to get a quote by the company who installed the hardwood on how much it would cost to fix it. D&D plumbing REFUSED to pay for this. Jerry (the VP) offered to come inspect the damage. We were then in a holding pattern for months while continuing to be asked to pay our bill. Finally, after 6 months, Jerry (the VP) came out to our house and never once admitted that his company made a mistake, only trying to turn it around saying ""That's what's going to happen with hardwood; scratches happen"". Although he did re-polish the floor, and it admittedly looks better than before, the gouges will never go away.

Not once did anybody sympathize with us, offer us any compensation, or attempt to truly work with us. If I could give them 1.5 stars I would because they are a friendly bunch of people, but I will never work with them or recommend them to anyone.

Rebecca C.

Our experience with D & D Plumbing has been fantastic. Alan B. is straight forward, hard working, personable, and reliable. Through insurance companies, we were forced to work with 2 other local pumping companies and they did not hold a candle to D & D Plumbing. The other companies submitted proposals that did not even align with the zones, modules, thermostats, and overall radiant heating system. D & D Plumbing diagnosed the issue immediately and accurately. Thank you, thank you!

Cathie R.

After reading reviews now I see a pattern. Jerry worst customer service! Unprofessional! After trying for a month to have him return my calls (receptionist said he was there then came back and said he just left) of course he did? fly by night .. glad I found out before engaging their service. Can't imagine doing business with them?

Katie p.

It's 1 star because I am extremely frustrated by their surprise pricing. When we called and asked what their pricing was, we were quoted a service fee of $140. We were on vacation in our grandmother's condo and the heater was broken. It's Easter weekend and the local company wasn't available. The part for the heater was simple and the job took tops a half hour. We were charged $427.00. Apparently there is a $95/hr travel fee that was not disclosed when we scheduled. I understand the fee. We have owned a carpet cleaning business for 12 years in Sonoma county. Upfront pricing is an important part of doing business. The service man was kind and courteous and did his job well. Unfortunately this was overshadowed by our sticker shock. It was just a large unexpected expense that could have been avoided if we had been told about the travel fee when we called and scheduled the job. It's just bad business. If you know a customer is out of the area, it is underhanded not to tell them you will be charging $300 just to drive to them. Also today just happened to be a heavy traffic day so it took extra long to get here. ?? It just feels bad to be taken advantage of.

In reply to the business response: I feel that is slightly disingenuous. We asked on our initial call and when we spoke with the technician what the service fee was. We were told 142.50. Obviously we didn't ask the right questions. There was no mention of door to door or explanation of what that means either time. Just a big surprise for us. You can be sure that in the future we will always clarify that with future companies. I understand that the burden doesn't belong to the company to make sure the customer understands. It's just good business to do so.

James K.

I had a heating problem with my in floor radiant heat. The boiler was not firing Brent came out reviewed the problem and said it was an all day event to fix. He returned two days later to fix the problem, because of the weekend and did $1500 worth of repairs. I gave him cart blanch to repair the problem. After 9 hours of repairs, including paying for travel time, the system was up and working. Two days later it quit again no heat in the house. I called D and D back and then the run around. Brent was at the lake and they would get in touch with him. 2 hours later I called to find out what was going on. Three hour later Jerry calls me to explain that Brent did not replace this and that and that probably the reason the system is down. Brent would came back but not until after 4 pm and I would have to pay afterhours rate (double) and that I would have to pay additional hours for him to fix the problem and most likely more parts would be required at additional costs. This is after I gave him cart blanch to getting the system working properly. I finally called another repair service to come out and fix the problem. I would not have this company back in my home.

Tami C.

This past spring we called this company in to give us a bid on a project and though they showed up on time, we're very courteous, and left with the promise of a bid within the week, I couldn't get any follow up response. I spent weeks calling the office and leaving messages but the technician that visited us wouldn't even call us back to say they couldn't do the job or didn't have time to do the job...no word back at all.

Steve M.

My condo in Incline Village had a gas line leak last August and they were able to schedule a replacement in record time, even though they had many other schedule conflicts. Although they did charge overtime, job was excellent and I was extremely pleased with the quality of work and knowledgeable staff.

Jessica D.

I have had nothing but great response and service from D&D plumbing. I made the mistake of peeling a few too many hardboiled eggs (no one told me you shouldn't put them down the disposal .. OOPS!) and clogging up the disposal/drain. They got someone out to my house and he had the problem fixed in no time after he got all the eggshells out. I was turned onto this company from a friend when I told them what was wrong and they steered me in the right direction.

DONNA S.

I had them come out to do an estimate on a job; 10 days later, still no word from them. I have called and asked about the estimate, they're working on it, or had other excuses. Finally called out Ben Franklin Plumbing to actually get the work done.