CW Service Pros

Michael C.

This was the 3rd time we had CW to come out and help us with a problem. Every time, I have been blown away with how professional and friendly they way the treat customers. They answer all questions and have fixed all the problems we have had very quickly, and it has always worked well. We have had Zachary come out twice now for separate problems, and he has remembered us from the last time, and I will definitely use him and the company for any of my plumbing problems. Thank you CW and Zachary for all that yall do.

Ron W.

Been with CW for a few years now and they remain consistent with regular service work and are efficient in an emergency. All the techs have been friendly and provide pictures. I haven't been deceived or upcharged for either hvac or plumbing work. They do an awesome job, and I can't recommend them enough

Ellen C.

Annual maintenance - Mike was on time, polite, professional, friendly. Found a couple of things that will need fixing eventually. No pressure! The service was reasonable, but not necessary right now. I have used CW for several years and have found them prompt, friendly, and very helpful.

Adam F.

Sam was very professional and knowledgeable. He quickly replaced a hose bib for me.

Debbie A.

Erik arrived on time at 9402 Los Alamos, Irving on November 8, 2023. Quickly advised me the problem, Discussed the option and solution, Installed a whole new toilet that day. Erik was courteous, knowledgeable and efficient.

E S.

These guys just don't get the message when you tell them to stop calling.
They lost a customer for good and I will be posting on our community webpage my opinions on this company. For the last several months I have received a sales call's from them every two or three weeks. Don't give them your phone number ever!!!

JJ P.

On 10/3 I had CW plumbing out to perform a clean-out for a clog at my home in Flower Mound. The plumber ran a snake down my clean-outs from the outside and then ran a camera down the same clean out to check things. He told me that I had a break in the pipe. On the video, he can be heard explaining to my property manager the break in the pipe. Asking him if he can see it and explaining that this is the cause of the clog. He said we were fixed for now, but that we needed to have the sewer line replaced from under a bathroom in the middle of the house which required digging and burrowing under the house. All in, this work was going to cost $12,998. I called the insurance company and naturally they didn't cover it. Because it was so expensive, I decided to see how long it took for this problem to occur again and decided to handle it the next time it posed a problem.

The next day, the same exact clog was there and poop water was backed up in the sink, the laundry room and the dishwasher. So we brought them back out to try it again and give it another look. He did the same stuff he did the day before and told us that because the break in the sewer line was so severe that it keeps backing up because dirt is coming in from outside the pipe.

As a real estate investor, when I have expensive problems like this, I generally call in the General contractor I use for large renovations. I told him what CW had found and showed him the video. He ran a snake down that went much farther than CWs and cleaned out a clog he found a little farther down the line. He then ran an HD camera down the pipes and looked at the entire system. There were no breaks in any of the pipes and we were finally fixed.

As a general consumer, we trust these companies to send professionals who are knowledgeable, have the skills, the experience and the right tools to get the job done. We rely on their expertise to diagnose and fix the problems that a general consumer cannot possibly handle on their own. If I had trusted them and had them perform this pipe replacement, I would have been out $13,000. And they would have repaired a problem that simply wasn't there. I am not sure whether this was incompetence and the technician just didn't know what he was doing? Or was it that his snake didn't reach as far and his camera was blurry? Or did they see an opportunity to make some money off of an unknowing consumer? I suspect the latter.

Moral of the story- always get a second opinion. And beware of this company. They are preying on regular people that don't have knowledge of plumbing. People who have horrible dirty problems they need fixed and whose stress levels are very high because of the nasty and gross nature of these types of problems. They use these circumstances to make money. Lots of money.

There are other reviews under mine warning people of CWs price gouging and practices. Please beware and consider calling someone else.

Note: I did contact CW through the "Contact US" section of their website. I summarized the events and gave them the opportunity to refund my money or rectify this situation. I never heard back.

Terry F.

I had CW Service come out to do a simple installation of two bathroom faucets. The technician was polite and arrived on time. However, the quote for both faucets was $1000.00 Today I contacted Angi (formerly Angi's list) and I have another company coming out with a quote of $385.00

I paid them their $50 trip fee and sent them on their way. I can understand fee's that are within +/-10%, but more than double?

Whitnee W.

Used this company before for my sink, the service was ok but they are not reliable or value time for customers. 2nd call was yesterday. I called about my thermostat and heat . Made the appointment for the next morning for 8-11 am. I received a text at 930 am saying the tech was not coming due to another job would take ALL day . I was very disappointed as I arranged for my sister to take off work this morning. They did not have a solution. I wouldn't not recommend this company.
It's very difficult finding good help

Michael S.

Excellent plumbers -- ,no issues with the staff or their competence. Over the past few years I have noticed significant price increases. Today they installed a new flow valve ... the plastic device that monitors the water level in the tank. The plumber was finished and in his truck in less than 20 minutes...over $250. Great service and people, but not for the price conscious.