CW Peacock & Son Plumbing & Heating

Jonathan M.

So this review is overdue. I purchased a new home in June 2021 and contacted this plumbing service to assist with relocating water lines and drain pipe as well as gas lines as we're doing a full renovation of the kitchen. Also we were looking to relocate the washer/dryer. The plumber came over and saw the area we needed help in and was to provide 2 quotes to get the work done. He gave me a timeline of 1 week to search for supplies and customize the quote for us. A week passed and I called to follow up. The line goes right to voicemail as his wife is the one who takes messages but never actually answers the call. I called another 2 times and there was zero follow up. I'm not sure what caused the complete and utter breakdown in communication as we were talking fine and there didn't appear to be any issues brought up by the plumber besides the normal concerns for the location we wanted to have the laundry room moved to. But there was no further contact once he left the house and no attempt on their part to reach out.

**Update** after business owner response I was able to locate the quote in my spam folder and can confirm it was sent in a week as discussed. Because of that I don't think it would be fair to keep the 1 star I initially submitted because response was in fact timely. However, my wife can attest that we called about 3 or more times leaving messages as we were looking for an update on the quote and needed the work done as quickly as possible. Our entire first floor was under construction and the plumbing was essential to getting the kitchen completed. We also had a change to the laundry location which we wanted to make Charlie aware of to update the quote as it would've made the work much easier. I think it's a good idea to call a potential customer with a heads up in case the email fails or there's an error with the email entered. That would prevent this issue from happening to someone else. Email is an unreliable method of communication. We would've been very happy to move forward with you as you came highly recommended by Al's waterpump and your quote was reasonable for what we were asking. I will be happy to give your service another chance when the time comes we need a plumber as we have much work to do to our home and future plans which will require your expertise. That way I can give you a proper review for services rendered if you will have us.

Eileen S.

Totally professional and effective. Will fix your plumbing problems Pronto! Experienced and honest. Money well spent.

George D.

Love these guys! Charlie is awesome! He knows his stuff, aims to please and is reasonably priced. I've been using him for years.