CW Heating & Air Conditioning

John I.

Good work, but not great communication. Talked with Craig to make an appointment for our annual AC inspection. He didn't get back to me for a couple days, until I texted him. The technician was very nice and professional, but recommended I make a new appointment to have the coils cleaned. I texted Craig: rather than make an appointment, he asked if I would consider an annual contract to have our AC and furnace inspected & cleaned. He never got back to me when I responded. I'll find someone who answers their phones and makes appointments.

Jonathan D.

Craig of CW was very knowledgable and thorough in his work. He did a great job and took the time to explain everything that was being done step by step. AC unit is running fine after his service. Will definitely use CW services in the future when it comes to AC and heating.

N S.

CW came out and assessed and fixed our AC when we were in a pinch. Service was in 2016 and oor unit has been running better and quieter than ever. He explained everything he did. Honest about expectations and pricing. Planning to ask for CW to service units at some of our other properties.

unika m.

I highly recommend CW Heating & Air Conditioning. My furnace went out during the coldest winter storms.I didn't know what i was going to do. But then, I called Craig and he came out the same day to assess the issues with my furnace. He explained in detail what the issues were with my furnace and showed me the codes that were going off due to the damage of the furnace. He explain why my furnace was shutting down and gave me precautionary steps for maintenance of the furnace so this wouldn't happen again. After the consultation, Craig set up an appoint to fix my heating and also my air conditioning with in 36 hours (P.S. they worked thru the storm). Craig was very responsive and I highly recommend this company for your heating and cooling issues. And he also followed up with me days after the work was completed to ensure the furnace was up and running and i had heat in my home. I am very satisfied with his customer service and the service to fix my heating issues .

Curt N.

I have used this company several times, and have always been highly impressive by their level of service. Great communication, and even came to service my furnace after normal work hours. Will definitely use them again, and highly recommend them.

Bunmi A.

Quick and prompt service. Explained everything he did. Very honest and forthright about expectations and pricing. Helped us on a very hot day. Have a couple more projects to complete, will definitely work with them again. If you need prompt quality service look no further!!

Jacqueline G.

CW came through...twice! My AC had gone out after returning from a trip and the company that i have a service agreement with could not get me until 4 days later. I searched Yelp and started calling. CW was the second number i called and he was able to come the same day. The part to be replaced was pricey, but i was given a discount. Service was performed efficiently and professionally. The second time was unrelated to the first time, but again, great service. Craig will find the source of the problem. I would highly recommend.

Paul P.

Craig performed two jobs for me on short notice and made every attempt to accommodate the install of both of my AC systems. Craig was easy to communicate with and took care of all of my concerns I had. I would recommend CW to all of my friends.

Jonathan V.

This company went the extra mile to make sure our family had the best service possible. We were moving and had to wait to install the new AC unit. They patiently waited until the final day before closing. I gave them a call and the unit was installed the next day. Amazing customer service!

Courtney B.

In short:

If you don't mind paying the price for unsubstantiated work then Craig is probably the place to go. He's very responsive to the point of harassing you if you do not adhere to his timeline despite his office taking days, weeks, months to respond to requests.

Issues with CW HVAC:

1. As far as I can tell Craig at CW HVAC is unlicensed by the State of Maryland to engage in HVAC.
* I came to this conclusion because both Craig and his attorney have refused to respond to my inquiry about Craig's license number or his last name
* I searched all W last names (which is my best guess given the company name) in the MD license database for anyone with the first name Craig to no avail
* If you look @ the photo of Craig's work van it says he is in fact licensed in MD, but MD statutes require that licensed members also display their license number on the vehicle
See: Maryland Code, Business Regulation §9A-401

2. Craig's office took over a month to send me an invoice for the completed work
* Work completed: Sept 15, 2016
* Craig demanded payment: Oct 5, 2016 - to which I responded that I had not received a proposal or an invoice to date
* Invoice sent: Oct 26, 2016

3. When that invoice was sent Craig insisted it had been previously sent and accused me of not wanting to settle my debts
* I told Craig I wanted to have the work reviewed before paying (because I'm out of state from where the work was done)
* BUT that if he could prove to me the invoice was sent immediately at the completion of the work, as he insisted, then I would pay immediately without review of the work because I would consider that my error and not his

4. Craig's invoice just had a dollar figure and did not break down what parts were replaced (even though he said numerous parts) and did not even separate costs of parts vs. labor
* On Oct 27, 2016 I requested information on what was wrong with the original system necessitating replacement and a breakdown of costs associated with the job
* I told him I was having a hard time finding someone that could review the work without an appropriate breakdown of what went into the job
* Craig further accused me of not paying and even threatened to tell my tenants what a dishonest person I was
* I told Craig his defensive nature made me uncomfortable paying despite his threats because now I was uncertain as to whether the charges I was receiving are justifiable or not

5. On November 3, 2016 - I contacted the office to let them know I had still not received a response to my request
* Craig called my personal cell 3x that morning demanding payment

6. November 4, 2016 Craig sent a breakdown of the work, but did not assign dollar amounts to it

7. November 5, 2016 Craig's assistant called my cell numerous times demanding payment, Craig contacted me and hurled more accusations my way, continued communicating with my tenant despite me asking him not too, and would call and text me numerous times with more accusations despite me asking him to only communicate with me by email considering the nature of his treatment toward me

8. November 7, 2016 Craig again contacted me saying that because I didn't pay immediately after he sent a break down that I am (insert more insults to my character including but not limited to rude, disrespectful, and dishonest)

9. Craig has still been unwilling to break down the costs to me and I cannot get confirmation that the job he did was necessary or that the expenses are justifiable - from what I've been able to gather his expenses are on the high end of what a replacement would cost for any home and I have a tiny 3 bedroom townhouse.

10. In February I was finally contacted by Craig's attorney, Michael Smith, at Smith, Graham & Crump, LLC who deserves his own review because he attempted to contact me at a property he knew was a rental property with deadlines, his letter had errors that made me think it may be fake, and has not responded to phone calls and voicemails I have been leaving him in response to his request for payment. Including his refusal to provide Craig's last name or license number in order for me to file an appropriate complaint.