CVB Plumbing

Joe V.

This is Jimmy Z to report John Barger of CVB Plumbing is the rudest, most unreasonable and arrogant service technician in any industry. I did not believe it when on Better Business Bureau (BBB) a customer said John was so arrogant and rude that he had to tell John to leave his property, but I do now.

Prior to 8/26/2022 the service date, I had to press the Reset button on my Navien tankless water heater every 2-3 weeks to get hot water. Hence, I called CVB Plumbing asking to fix my No-Hot-Water problem. I said I wanted a diagnosis to find and fix the root cause. On 8/26/2022 John came and charged a high $195 for about an hour of work to ""flush"" the unit, which did not do a thing as No-Hot-Water happened again in 2 weeks on 9/10/2022. I could have hit the Reset on 8/26 to get 2 weeks' hot water myself. Today 9/12 he came and immediately started accusing me of harassing him by my submitting a customer comment on the link he provided. He did not do anything and just left.

* He said he had not seen the error code on the unit, so what did he see on 8/26 when there was no hot water, and code E012 was clearly in display?

* He will not warrant his own work as I asked him more than once. On 9/10 he said over the phone that it would be the flow sensor because ""flushing"" did not work, and if the new sensor did not work then he would know that it would something else. So, he did not know much about Navien and by the time he had exhausted all such try-n-error's I could have saved all of his high service charges to buy a new heater. So much for the ""20 years of Navien experience"" he has boasted.

* Again, he never diagnosed the problem as requested. On 8/26 he rushed to start the so-called ""flushing"" and he did not do anything today 9/12. He just kept saying ""go find someone else"" as he did not have a clue about what happened with my Navien. A man in good conscience will not hold on to his $195 service charge for doing nothing.

L C.

Jay fixed the plumbing issue in my laundry. Highly recommend!

Joe G.

I had CVB Plumbing come out to repair my water heater and the guy they sent showed up with a bad attitude. When he got out of his truck and saw me he's like, can I help you? It through me off and I said your here to look at my water heater. Just arrogant, after looking at my water, he said he had to call his office with the price and get back to me. Strange how he could not just give me a price so I could just approve the work. By the time they called me I told him to just leave. I found another company with nice guys to fix it the same day for less.

Isis O.

amazing service! thanks for the support and friendship! great service! I finally found my trusted plumbing company

Kristy C.

Great service from CVB plumbing! John arrived on time, did a quick assessment, then got right to work to fix the problem. When I have plumbing problem I will always call a real plumber like CVB plumbing. They have the knowledge and experience to troubleshoot when it counts.
I would recommend them every time.

Michelle S.

Unfortunately I did not have a good experience with CVB plumbing. My tankless water heater had a specific code 3 error. This code is related to the igniter. I told him that and asked if we could just fix that part. They told me that it was not fixable and that I had to do a flush to figure out if it was going to start working again. After checking it out and after doing the flush the heater still did not work. They said the next step was to get a new water heater which is 3k plus.

Of course I decided to get a second opinion before spending that much money. My second opinion company said code 3 is the igniter, he showed me the igniter (cvb did not even show me that piece) which was clearly broken and replaced that one piece costing $15 and my whole system was working again. CVB plumbing did not even show me the igniter part so I'm not sure if they were hiding that to get my business for a whole new water heater or they just did not know what the igniter was. In addition a flush was completely unnecessary and unrelated to the error code 3. They have refused to give me any sort of refund. I am thankful I got a second opinion or else I would have been spending $3k on a new water heater as they suggested.

Greg T.

I have done business with Jay for years. He and John are really nice guys who do great work at a fair price. They are friendly, respectful, punctual and honest. I trust them to tell me what needs to be done. I would recommend them to anybody.

Charles H.

Since they installed the tankless water heater in the house I just bought, I called CVB about a basic repair. Jay returned my call promptly and suggested that I call my home warranty company. That's exactly what I did. Great, honest advice. Look forward to using CVB for my future plumbing needs.

Rick S.

We had a leak under the sink & needed to replace a faucet. I heard about CVB through SD Skates Hockey. I called on Monday & set an appt for Friday. On Thursday, John called said he had an opening an was there within the hour. Repair took less than an hour. Very reasonable, quick, thorough & high quality of work. Thank you.

Val H.

I was just lucky enough to have had Ace Plumber GARY from CVB plumbing swoop in to my home & with swift problem solving skills, resourcefulness, and little bit of magic, fix my Kitchen AND Bathroom! He was cordial despite dealing with all my clutter & 2 feisty chihuahuas! CVB Plumbing, I hope you know how lucky you are to have such a stellar employee!