Custom Services Tulsa Heating Air and Plumbing

Joy S.

We bought a new HVAC unit from them and had them installed. It was not cheap. After many errors and an unreasonable amount of time they got it done. They gave us two years of maintenance to make up for their terrible quality of work. At today's service appointment the tech came out to service our perfectly fine working air conditioner, caught his tool on fire, fried the circuit board, then tells us they can't fix it today. We will have to go without until their part comes in. Highly incompetent, unqualified technicians.

Gary L.

Late evening on July 3rd our AC unit went out. Because our unit was originally bought from Custom Air Service of course that's who we call. Being a holiday weekend we were prepared for the worst case. Abby the service rep was very understanding of our situation but due current overload might not be able to get someone till Monday. Saturday morning on July 4th I called them back and again spoke with Abby and provided her some additional information that it was determined that the fan blower motor had burned up. Fortunately, I also still had the original invoice that showed we still had warranty as well. She was very prompt to say that Custom would send out a service tech the same morning (July 4th) I provided her the part number. As promised Herman showed up with part in hand! Before noon, and as stated in their TV commercials
""Problem Solved!"" Thanks Abby an Herman at Custom Air Services!!

Michael M.

Called Custom yesterday around noon after my attempts to fix my AC failed. They said they could get a Tech to my house same day but Id probably have an After Hours charge. Fine! Gotta do what you gotta do!! House was HOT!! Their Tech Eric showed up around 7pm. He opened up my outside unit, and quickly saw what I had done wrong and in Minutes he saw what I had wired wrong, fixed it and the unit fired right up!! Very satisfied customer!

Elle W.

So disappointed. I had used this company at another residence and thought they were fairly honest and reasonably priced for their services. I purchased the HVAC maintenance package for over $400 and had furnaces ""serviced"" at the end of November. Had problems right off with furnaces not blowing heat. Discovered on one unit the ""technician"" had turned off the heat at my programmable thermostat when he changed the filter but apparently forgot to turn it back on - no big deal, I found the problem and changed the setting back to run the program. On the other furnace, the programmable thermostat heat setting had also been left off but even after I put it back to the correct settings, the furnace would come on but would not blow hot air. Took off panel to furnace unit and saw that the Tech has left the gas valve switch in the ""off"" position - I switched it back on and this fixed the problem. Then this week that same furnace again would not blow hot air (burners not igniting). This time called for service. Ended up having a bad igniter. Quoted almost $300 to replace. I told Tech this price seemed excess for the part which literally was basically a small metal rod easily replaced with one screw. He said that was just off top of his head and that he needed to check the price. While he went to his truck to check on price. I looked up the price for a Trane burner igniter and found an average price of $20. Even with 100% price mark up and maybe around $100 for labor (even though ridiculously easy to change out, the company does need to make money), I figured he would come back telling me it was more like $150 especially with my 20% discount for having a service maintenance agreement. Nope - almost $300. I declined to pay such a crazy price and went to Tulsa Appliance, purchased the part for $25, installed in in 2 seconds. I would have paid a ""reasonable"" price of around $150 for this repair, $300 is simply taking advantage. Disappointed.