Curtis Total Service

Carl A.

had a plumbing emergency, they were to dispatch a call to us. no one called and we found out the next day when I called back ""Oh we aren't taking any new customers."" totally incompetant communication with this outfit.

Anthony B.

First off, I am a contractor footing the bill for a customer who had a damaged oil line.

Curtis Total Service's Rep Matt charged us $1,060 to replace 25' of oil line. Oil Line!!!!!!!!!! Was it made out of copper or gold? Service fee of $89, Inspection Fee of $115(would have thought that was included in the service but it is what it is) and a whopping $856 material cost for 25 feet of oil line.

We used Deiter Brothers out of Northampton on a previous project a month ago who had to use a specially coated fuel line because it was actually going underneath the concrete. The line installed by Curtis was not going under the concrete.

25' of Envirotube oil line, flarenuts and adapters, service and tax $429.00 from Deiter Brothers.
$1060 for 10 minutes worth of work.
Thank you Curtis, what a rip off.

I've got a call into Mr. Price, the operations manager and will retract this if I see a different outcome.

Randell C.

The Plumber just left my house. He was very easy to communicate with and knowledge about his work. It was a comfortable process and now my sink works better than ever!!! I would definitely recommend this place.

Ravi S.

DO NOT USE, EXTREMELY EXPENSIVE. See my comments.

I signed up for the service contract - 2 visits (1 for AC, 1 for heating system). We have 2 units so had to get 2 contracts. The 2 guys were knowledgeable and touched up a few things. Then came the shocker. They had to replace the capacitor on the outside unit. Their quote after the service contract 10% discount - $ 447. I should have stopped them right there, but would not know if there were other problems or if the system would work. They suggested changing the 40amp wiring contactor also. I said go ahead to avoid any future problems - $310 for that. I then went online and looked at prices for the capacitor and the contactor. Both were online for a total of $120. That was a shocker. I could see charging double and doing the repair for a total of $ 300. Even that would be too high. But charging $726 - that is totally unreasonable. Any honest company would do it for $300 total.

I should have told them to hold off so I could get quotes from other companies, but then they would not be able to see if that would fix the problem or if the rest of the system would work. They did do some other touch ups, answered my questions, and gave a slight discount. But $ 726 for 2 basic replacements, on top of the $550 service contract. That totals almost $1,300. And they will return to look at the heating system in a few months.

It was quality work, but almost triple what other companies would charge. Another company charged $180 to replace the motor on the outside unit, and Curtis charged me $726 for replacing a capacitor and contactor ? I am very unhappy and left a message on their Account voicemail. I now see the other reviews of their extremely high charges, which seem to be the norm for them. My neighbor recommended them, but I should have done my homework. Get quotes from different companies and don't be talked into spending a ridiculous amount of money for a basic repair. I cannot recommend Curtis.

Update: Just received a call back from Curtis. He was rude, demeaning, and kept giving a long-winded speech. I had to keep interrupting in order to say anything. And then he said I was being rude. Summing up his long winded speech - ""You were given an estimate before the work was done"" as law states. I should have declined the repair, which I could have easily done myself. But if they are there to check out the AC system and one of the parts of the system is not working and they are overcharging me for hundreds of dollars, do I just tell them no and ask them to leave ? How can the rest of the system be tested to find the problems.

He bad-mouthed other companies saying they hire ex-cons, morons, and don't know what they are doing. Not a respectful representative of a company. I would not have this guy working the register at McDonalds or do anything that would have him interact with people. He did not want to listen. He kept trying to justify the cost of replacing 2 minor items that took about 15 minutes to replace. He was trying to explain of how costs are estimated, including licenses, trucks, equipment, and on and on. I responded that I and my family had a business. I respect business. But that does not justify ripping people off and unreasonably overcharging.

I responded that you would not expect to be charged $600 for a $100 hard drive or pay $2,000 for new tires. No response to that. I was losing my cool because I signed the paper, I paid, it was done. Nothing was going to change that and being spoken down to by a non-stop speech and no concern for the customer was not going to change anything. I said good-bye since it was apparent nothing would happen by both of us going back and forth. This guy went against
every rule you hear about how to deal with people and customers. I will not be doing any business with Curtis in the future and will tell Everyone I know and in the immediate area about them. I want to warn others especially elderly people so they do not get ripped off.

Donna K.

I've not used their services, and I never will. Driving a company truck, you represent your company. And cutting cars off, running them off the road, and intimidating them doesn't endear anyone to your company. I had the misfortune of sharing the road with one of their trucks tonight. He cut me off and very, very nearly hit me. He was right up the rear end of the next car up, and another car pulled off the road from in front of him because of the way he was driving. YWF 9429 was the plate and if you see this truck the only reason to take the company's number down will likely be to report the driver.....

Richard Y.

markup for an oil burner motor is 500%! Ridiculous! Charged $549 for a $105 motor. On top of that, the motor installed is seven years old (don't know if new and sat around or rebuilt). Servicemen were very nice and professional, visit fee and diagnosis fee reasonable, but the ripoff of the motor price and not even a new motor is unacceptable.

Sanford R.

Called Curtis Total Service for an attic exhaust fan problem. The fan blade seemed to be hitting the housing. The woman who took my service request advised me that there would be a $77 service call charge. I agreed to it and they sent a technician out a few days later. When he entered my home he advised me that there was also a $99 diagnostic fee which I was not advised of on the telephone. I had to agree and sign that I would pay it before he would look at the fan. He went up into the attic and within 20 seconds advised me that I needed a whole new roof fan and after making a call to the office the tech said it would be $1455 to do the job. I told him ""no"" and paid for the service call and diagnostic fee of $176. I then called a local electrician who went up into the attic, straightened the bracket that holds the motor, made sure it worked correctly and charged me $45 for his time. He said there is nothing wrong with the fan except that the bracket that holds the motor bent from starting up the thousands of times over the past 7 years since the last motor was replaced .Each time the fan starts up there is a little torque applied to the mount and after 25 years it needed to be straightened. Curtis is a rip-off and I will never use them again nor will I recommend them to anyone.

Steve B.

If overcharging was a crime these people would be arrested. You have to pay $77 for them to come out to look at the problem, then charges ridiculous prices on an estimate and your stuck paying the $77 fee. Don't call them in the first place.

Help Y.

curtis total rip off! they charge $70 to visit and provide estimate, stating they'll credit this towards work completed. problem is their estimate will be 50 times what anyone would possibly imagine, then you're stuck paying $70 to get them off your property. don't call them in the first place.

Matt S.

Called them to look at my AC unit. $77 just to look at it. After their diagnostic, they suggested replacing 3 parts for a total of $1200. After all the parts were in, my condenser didnt work and they said I would need a whole new condenser and heat pump (after $1200 of work). They quoted me $10-14k for the new unit...went with another vendor for $6800. When I called and complained they refunded $350 but I was still out nearly $900. I would not suggest Curtis Total Service.