Cunningham Associates Heating and Air Conditioning

Tanya M.

Scheduled a routine maintenance check and was asked to be on premises in person (which is a hassle during work hours) just to realize that technician never showed up. Call the service desk and was told the technician will get in touch with me, which did not happened. Tried to call customer service again and the system would not let the call go through due to heavy calls volume (on Wednesday afternoon). Customer service is unprofessional, can't speak to technical performance. Would not recommend since hard to get a hold off.

Alex M.

Would have loved to use them but when they quoted me 340 dollars (plus labor) for a part that I can buy anywhere for 80.00 I decided to look elsewhere. Maybe they just didn't want the job.

Benji H.

Our air conditioner started blowing hot air on Friday afternoon. We texted neighbors and these guys came recommended so we called them. Joey was here first thing Saturday morning and was a personable professional. Our 30 year old unit burnt out a cord and needed some parts replaced. I have no experience with AC units and relied on his expertise. He recommended just replacing the parts as the unit was in good shape and it was normal wear and tear. Cost 75 for the service call and they're about 150 an hour labor plus parts cost. He found the problem immediately and we had cold air within an hour. I'd use them again. Probably not the cheapest but I definitely trusted them. No hard up sell or push to replace the unit.

Kara S.

They installed a new furnace unit for me this week. They were on time, professional, and very courteous. My old furnace was very old and very large, and I know it was a nightmare to remove from a small space. The technicians did a great job and I will recommend them to everyone from now on!

Karen C.

We have been using Cunningham since we purchased our home a year ago, and they have been top notch the entire time! They are incredibly responsive, kind, and professional. Their employees go above and beyond. We recently had some work done by Michael, Kyle, Denise, and another technician whose name I am forgetting (he installed a light in our unit to get rid of mold). They all did a great job, and Denise and the technician with her stayed at our house until 7:30PM on a Friday night to finish the job, without any complaint! Highly recommend.

Alton R.

Thoroughly impressed by Cunningham Associates. Scheduling was a breeze and the technician (Dusty) was very knowledgeable and he explained everything he did in details. He went out of his way and repaired a dehumidifier that was not working. We definitely feel that we are in good hands and would highly recommend this company for HVAC maintenance and repair.

ilana m.

This company should have a 1 star rating. The tech came out for a cooling problem, put an inexpensive part on that was not needed. Charged over $400. No one ever got back to me for two months. Management was not receptive to any other solutions and told me if not paid in full I would be reported to collections. Way to go. People have families, friends, social and business interactions.

James B.

Everything was running fine. I just wanted regular a seasonal check and my longtime HVAC guy had just retired. They did what I believe was unnecessary work, possibly billed for work not done such as claiming replacement of parts that were already new, (they took everything away) claimed to have added many pounds of refrigerant, even though system was cooling perfectly in June. Second time I've used them and both times they replaced the same thing. My bill was over $1000. Tech also insisted I desperately, immediately needed new electrical breaker for $350 more. I declined, but did have a licensed electrician check later. He said it was ridiculous. Everything was working and up to code. I'm still searching the world for an honest HVAC person, like Diogenes with his lamp. Cunningham does a lot of work in my neighborhood. I think some people like paying a lot of money, and think that means they got good work. I'll bet if I had them come out again for another seasonal check, they would run the bill up to another $1000.

Marvin B.

I have used Cunningham & Associates since they opened their doors over 10 years ago. Beyond that, the owner, Bob Cunningham, is someone who I have trusted for my HVAC needs since 1980--that's 36 years folks. They are completely top-notch, ethical, responsive, and stand behind their work. The latest example of their great service was yesterday. My wife and I returned home from a holiday around 14:30 to find our upstairs unit had stopped working. It was 86 degrees up there. We immediately called Cunningham & Associates, and by 17:00 they had our super regular service guy--Roger--on the scene. He diagnosed the problem, fixed it, and we were back in cooling mode before 18:00. That's 3.5 hours from discovering we had a problem, to it being fixed, and on a sweltering hot day where I know they were already plenty busy. We love Cunningham & Associates and would be hard pressed to recommend any outfit in any business more highly.

Alan K.

One of these days companies will learn that often times, when all else is equal, customer service makes the difference. I used Cunningham for years and would always count on Nick to call me when my service agreement needed to be renewed and/or when it was time for my bi-annual checkup. I noticed that didn't happen this year and I ended up calling them to schedule maintenance. At that time I also asked if my agreement was still in place and was told yes. A service guy was sent out to perform maintenance and he even told me no charge. Imagine my shock when I got a call today telling me my maintenance agreement expired in July. Neither the person who called me or the """"manager"""" she transferred me to provided a minimum level of service so I'm done with them. I found out that Nick left the company and it's completely evident. Do better Cunningham before you lose more customers.