Cunningham Associates Heating and Air Conditioning

Brian A.

Have used them in the past and did good work. Now we have an AC unit die and we call them and they say someone can come out that same day. Well nobody showed up. Call the next day and told """"we never have it here that someone was coming out yesterday"""". Ok mistakes happen. So they schedule for the following morning. Next day....no show. Call to find out what's going on """"oh we don't even have you on the schedule for today, will need to get with the dispatcher on this, not sure when we can get you on the schedule"""" You know what....if you are super busy in the middle of the summer I understand that. Lots of AC units needing repair during this heat wave. But don't give people BS and say you are coming to take care of something and then don't. That's just bad customer service. Now our poor tenants have been frying in the house for days waiting for someone to show and they never show. Now we have wasted three days that we could have gotten another company in there. Unreal.

Inga M.

Scheduled a routine maintenance check and was asked to be on premises in person (which is a hassle during work hours) just to realize that technician never showed up. Call the service desk and was told the technician will get in touch with me, which did not happened. Tried to call customer service again and the system would not let the call go through due to heavy calls volume (on Wednesday afternoon). Customer service is unprofessional, can't speak to technical performance. Would not recommend since hard to get a hold off.

Greg A.

Have used the same person, Tim Williams, for years. He sold his small company to Cunningham many years ago so we always call him. Very honest and fair. We recently moved to a new home under a service contract from another HVAC company they sent a tech when our AC started to not cool well and said we needed $1700 of work so we called Cunningham to get second estimate. Tim came out and quickly fixed our unit for $300. I have no other experience with Cunningham but business is about people and we have been please with Tim's work over the years.

Alan P.

Been a customer for 13+ years ever since our HVAC failed the week we moved into a new house... they recommended a smaller unit than was installed because they thought it was too big for space. This actually saved me some $$ since it was a cheaper unit, too. They are easy to deal with, incredibly professional and well-trained, and have great workmanship and attitude. I've seen this across numerous of their techs and office staff. We use them for all semi-annual maintenance as well. They are not the cheapest but they do things right. We had great performance from the 2 units they installed and maintained for us over a 8-12 year period. One of the rare companies in home services world I can easily give a glowing recommendation for.

Velorific 1.

Cunningham's 3K repair lasted about a year then failed completely-- Called them for service & they said the AC was shot for good-- they wanted almost $14K+ for a new unit w/ installation. This is ridiculous as we live in a small 2 bedroom condo not some huge house. We've now used Climate Masters for over a year & are very pleased--we had them install a new unit for about $4,500--almost $10,000 less than what Cunningham wanted!

DD D.

Shared $184 per hour to make FULLY functional. When they left if was working. A couple weeks later we realized it is not blowing out of all the vents so it is NOT FULLY functioning. They want to charge more to come out to see what the problem is when they did not fix it to begin with. DO NOT USE THIS COMPANY.

Yulia Z.

Hired them to replace my HVAC unit this year. Everyone was very polite and courteous. Bob (the owner, I think??) worked with me to accommodate my schedule and explained his recommendations. So far, haven't had any problems with the unit. Would definitely be using them for all my cooling and heating needs. *update on 5.6.18* Changed from 5 to 2 stars. The new AC has not been cooling well. I had a technician come over. He looked over the unit and said that (1) unit has been undercharged and (2) a part needs to be replaced (he said it could have been overlooked during installation). To replace the part, they had to send a different technician. A day later, after unit has been refilled and the part has been replaced, my brand new AC has been working non-stop for 5 hours but the temperature doesn't go below 75. The unit is still under warranty and I might give them another call. But, I'm starting to feel like getting a second opinion. Too much time off wasted waiting on different technicians without a resolution.

Contrariwise C.

Everything was running fine. I just wanted regular a seasonal check and my longtime HVAC guy had just retired. They did what I believe was unnecessary work, possibly billed for work not done such as claiming replacement of parts that were already new, (they took everything away) claimed to have added many pounds of refrigerant, even though system was cooling perfectly in June. Second time I've used them and both times they replaced the same thing. My bill was over $1000. Tech also insisted I desperately, immediately needed new electrical breaker for $350 more. I declined, but did have a licensed electrician check later. He said it was ridiculous. Everything was working and up to code. I'm still searching the world for an honest HVAC person, like Diogenes with his lamp. Cunningham does a lot of work in my neighborhood. I think some people like paying a lot of money, and think that means they got good work. I'll bet if I had them come out again for another seasonal check, they would run the bill up to another $1000.

JR C.

Have spent alot of money with these guys over the past 4-5 years. They're professional and courteous but increasingly their pricing has gone from a bit expensive ridiculously over priced.. Further, it would seem that despite such a lucrative history (from their perspective) they still quite grasp what it means to give loyal customers any deference in smaller repairs.

S P.

Thoroughly impressed by Cunningham Associates. Scheduling was a breeze and the technician (Dusty) was very knowledgeable and he explained everything he did in details. He went out of his way and repaired a dehumidifier that was not working. We definitely feel that we are in good hands and would highly recommend this company for HVAC maintenance and repair.