Cumberland Heating &Air Conditioning

Jason M.

How disappointing to invite these people into our home.

Larry and Lance showed up to perform a ""tune up"" and then said it was too cold to check refrigerant levels in the heat pump. Their tune up consisted of checking the outdoor unit, checking the inlet and outlet temperatures on the inside unit and suggesting hundreds of dollars of work be performed.

They agreed that the compressor should be replaced but didn't think it could be done under warranty. Later, they agreed it could be replaced under warranty but it would still cost nearly $1000 in labor which isn't covered under warranty. Since we're not the original owners of the heat pump system, we aren't eligible for any warranty coverage but Lance said it is a gray area as their warranty rep didn't ask and he didn't tell.

After they left, we discovered Lance had left the defrost thermostat unplugged from the control board so the heat pump wouldn't operate correctly. Was this done intentionally? Or was it accidental? One way would be malicious the other negligent. Either way, this outfit is dishonest and unprofessional.

Anthony O.

They sent a postcard offering annual maintenance services. I called and scheduled an appointment. About an hour into the arrival window, they called to say they would not be coming or rescheduling. They said that they can deny service to anyone they want and yet offered no clear reason for why service was being denied? What could it be?

I later called and again, they stated they elected not to provide service to my home. How rude and unprofessional!!