Ct Texas Plumbing

Jose C.

Charlie with CT Texas Plumbing is great guy, I made a claim on our home warranty policy at 11:00 AM for a leaky water heater and in an hour Charlie called to setup an appointment for same day repair. He showed up an hour later and within 2 hours our water heater issue was fixed and resolved plus he also informed that our water heater needed an expansion tank which should have installed when our water heater was installed, he address this issue with warranty company and he was out within 4 days to install it and regulate our water pressure by updating our water connection.
Charlie also guarantees his work and will come back if needed.

George P.

Very hard to get a hold of. Does not return calls. If you can get a hold of them they are very reasonably priced fro plumbing.

Zeke D.

!!!!!!!*****warning do not use********!!!! stay away!!!!! go somewhere else not worth your time!!!!!!!

please read the reviews! this company is not good! i know why i kept seeing the name"charlie". this guy is the most inept person on this planet. guy came in, didn't say anything about why my toliet was running, only mentioned about my high water pressure, wrote up the invoice, and left!! i had to run out the door and pull information from him about what is going on.
*******do not use these people***************

David M.

Worst experience ever! Charlie called on Monday and said he'd be out Tuesday then came out fixed something completely unrelated and left. My wife tried to catch him as he was walking out the door for leaving without fixing the problem. I tried to call his number but he didn't answer. Was the weirdest thing. When he finally did answer he said to call a plumber that can remove blockages because he doesn't do that and that he said was the problem. Now it's been a week and he finally unaided his report so we could get a real plumber out here. Don't waste your time with CT Plumbing.

Lydia C.

No stars for these people. Sears home warranty sent them out to repair my kitchen faucet. He came out on a Tuesday took a quick look and said he was going to order a replacement faucet and that he would be back at the end of the week. He spent about five minutes in my house and left. On Friday at the end of the week since I had not heard from them I texted him for an update, no reply. Later on Friday I texted him again asking for an update, no reply After calling and leaving a voice message he sent back a nearly incoherent text basically saying "he hadn't heard anything from them, working". So Saturday morning I called Sears and Sears informs me that this guy had informed them that I had altered my kitchen faucet and it was not covered under the warranty. I have not altered the faucet. I am 67 year old woman and partially disabled from arthritis. No I made no changes to the faucet.
One day not long ago the spray nozzle off to the right of the faucet broke in my hand while I was using it in the on position. So it was squirting water all over the kitchen every time the faucet was turned on. My son removed the broken trigger and put a cap on it just as a temporary thing to prevent water from spraying all over the kitchen. And even if that might be considered altering, I did not alter the faucet. It still needs to be replaced. Sears has assigned me another service provider and Sears tells me that they will not charge me another hundred dollar deductible, so this all remains to be seen how it turns out. They sent me another plumbers name and I have called them and left them a message yesterday Saturday and I still haven't heard back from anyone today. Giving them the benefit of the doubt that it's a weekend and I hopefully will hear from them tomorrow on Monday. I am also going to report CT Texas plumbing to the Better Business Bureau as well. I cannot believe that this guy basically attempted to cause me to lose $100 and not get my faucet repaired with my home warranty. Whatever you do, do not use this company for any kind of plumbing problem.

Steve C.

Update: Contacted the BBB about CT TX Plumbing. 'Charlie' refused to respond to them. He now has a permanent (for 3 years) mark on his BBB status. This guy is a complete scam.
Do Not Hire CT Texas Plumbing. Complete review below.

**** DO * * NOT * * HIRE * * CT TX PLUMBING***

Had a leak from shower to downstairs room. CT comes out. He looks, says I need a ladder. Goes and gets ladder. Comes back, looks in hole, says I need to make hole bigger. Leaves to truck, comes back with hole saw, cuts hole. Fishes around inside, says "I think I found it, I need a wrench" back out to truck, comes back with ONE wrench. Tries to tighten pipe. Asks me to run water. I do. It leaked. Says he needs to tighten it more. I say I was worried that he may need to take shower pan out. Goes back out to truck. Comes back with can of plumbers putty. Goops a HUGE amount in drain of shower. Says if it doesn't work, "may have to try something else". Doesn't drip.... Then he says something I am still blown away by...

Says: "good thing the shower doesn't have to come out or you would need to call someone that knows what they were doing". Then tells me not to patch ceiling for a while in case it leaks again. Guess what? Leaked the very next time.

Reopen ticket with Total Protect. They tell us to call him back. He doesn't answer for over a week. Then calls back and says he was on vacation. So we schedule two days in advance for him to come back. He is a no show.

Next step: credit card claim, formal complaint with Total Protect, BBB complaint, and this yelp review. I wish I had seen the other reviews ahead of time.

**** DO * * NOT * * HIRE * * CT TX PLUMBING***

Lalo M.

CT plumbing is one of the largest scams there is. I am a property manager, my client has home warranty service (to set the stage). He was assigned by the HW company, charged a $75.00 deductible which is standard, took 10 days to get the water heater in, then called my company on the day of installation, that it will be an additional $775.00 for permits. I nearly lost it and told him to go and .... NEVER USE THIS COMPANY. I am wondering why have home warranty company... WHAT A SCAM...

Dee R.

All I can say right now is I wished I had read all the bad comments about this horrible plumbing company. Charles came to my home Dec.4, 2018 He replaced a small pipe on top of water-heater, that really did not need to be replaced. Said the heater was leaking from the bottom, the floor was wet and as been since that day. I mop that floor 3-4 daily. Was told I'd be getting a new heater - then took my 120.00 dollars AND I have not heard one word from that bastard. I've called him forever and he has not returned my calls. Talked to the main company all the time and they tell me he's waiting for parts- how long does that take ????? Called again this week and was told that the heater was already installed !!!!!! I won't go into details, but she was going to report it. As of yesterday we do not have hot water, and today I was told they finally got hold of him and was going to call it is now 12:33am and haven't heard from him and I sure he doesn't work on Sunday so I don't know what is going to happen. Wish me luck !!!!! Dee R.

Janice H.

I have moved this to a two star since they called me upon seeing this and have offered to replace the faucet in 2-3 weeks. If and when this occurs , I will gladly offer a better review.

K P.

This is the worst customer service. Information for plumber was given to me by the management property that is renting out the home. Gave him a call and he never responded until the next day. When called he said he could not come out until Friday which was fine, but after he left I no longer had hot water when I did have hot water before. When he arrived he stated the hot water heater needed to be replaced and would be done on Monday. Monday came and I received no call. I called him and left multiple messages I did not get a call back until the next day. He stated he has not received the hot water heater, maybe Thursday. Called him again and he stated he has not received info back from warranty company. Both I and the management property have been trying to reach him and we have not received a call back. He should not be in business!