CSA Plumbing and Rooter

Sam M.

They were contracted through my insurance. I was issued a work # and left a message on their phone (NO ONE ANSWERED). They never called back. I called 3 other times with no answer. They finally called 48 hrs later. The lady said she didn't think a garbage disposal was an emergency. I told her that it was not her decision to make.

I canceled the work order and had a handyman fix the problem.

Aaron J.

We used our home warranty company again when our disposal was worn out and they put us together with CSA plumbing again and it was another great experience. Scheduling was simple. They called ahead to ask the model of the disposal I had so they would have a replacement on hand if necessary. They called and asked if arriving early was ok and they finished the job in about 20 minutes. Thanks again CSA plumbing.

White D.

They did not fix the problem and it was thru first American warranty ...it's still leaking cause plumber didn't know how to fix it and blamed it on the city

shannon l.

I felt Like I was dealing with family or my maintenance man Ive had for years. In terms of how they cared and responded. Great company I will definitely call again!!!

Siyoung P.

The only reason I give 5 star to CSA (specially to Alex) is no other plumber ever told me, no matter they knew or not, that my garbage disposer and air gab hoses were not properly set up, instead they just clean the hose which was obviously just a temporary solution and that's why the same problems keep happening every almost 3 months. Alex fixed it and re-set them up properly and it works just fine now.

Ruth M.

CSA has been my go to for the past 5 years, they deliver high quality plumbing work. They have assisted all my plumbing related needs; from simply installing my new tub to fixing minor leaks. If you are ever in need of a plumber at an affordable price that will deliver good quality work, there's no better plumber I would recommend but CSA !

Edward S.

CSA the was the assigned plumbing company from First American Home Warranty. CSA was the 5th company assigned to my claim for a simple valve replacement for two showers. The plumber that was sent out was very nice, but not capable of fixing basically anything. He told me that one of the shower heads was not leaking, (which it has been for 4 years) and that the other shower faucets needed a new shower valve. CSA reported the condition of the faucets to FAHW, but refused to come back to fix the problem. When I called CSA to find out why they would not come back to make the repairs, I was told by the owner that they did not contract with CSA to make those types of repairs. Fed up with FAHW, CSA and the rest of the incompetent plumbers FAHW had contracts with, I called my own plumbing company Kerry Gold plumbing, a reputable, well thought of plumbing company in the San Fernando Valley. They came out, examined the issues, and fixed all of the plumbing problems in less than 1 1/2 hours. The shower valve that CSA claimed was cracked, was not cracked, and just needed new valves.The shower valves in the master bathroom that CSA took apart and said were fine, continued to leak worse after CSA put the valves back together. I had to go to Home Depot and buy a cap for the shower head to stop the leaking, until Kerry Gold fixed the valve issue.

A horrible experience. Do not use FAHW for plumbing issues. Call Kerry Gold, pay a little more, and get a competent plumber.

The night mare is finally over.

Joanna S.

I think its hard to imagine loving your plumber until you realize how necessary they are. Especially as a homeowner. I have called MANY plumbers over the years and none have ever made any kind of impression on me except that they charged too much for too little work, or worse yet did shoddy work. But not Alex and not CSA. I was introduced to Alex and his team a few years ago when my outdoor drain desperately needed cleaning. It was blocked. I had a prior quote that was twice what Alex quoted me - the former telling me there was only one way it would get done and that was the expensive way. But Alex and his guys showed up, came up with an alt and affordable solution. Flash forward two years and my hot water heater is on the blitz. Alex and his guys get me up and running in a timely, and again, affordable manner. On the heels of this I had my kitchen remodeled and we had to move water and gas lines. My contractor didn't have a plumber lined up so I suggested he try Alex and CSA. They came in and did the job seamlessly. Lastly, and most importantly when my renovation was complete - 3 months later - all I wanted to do was move into my kitchen and use it. I called Alex and CSA to come and hook up my appliances. Alex said they don't normally do that but he would do it for me AND he gave me a deal for the work.. I called around so I know he hooked it up! My construction guys had not moved my appliances back into the kitchen and left it for Alex and his guys, only thing is; only Alex came. So with no help - and not part of his job - he helped me move the appliances back in and set them all up for the pre-negotiated rate. This is plumber love. I actually sleep better at night knowing I have a plumber to call in need. Quality guys are not that easy to come by. CSA is a blessing.

Alfredo A.

Called and spoke to Alex. He said he would at my home with in an hour .Gave me a quote for $89.00 to snake my kitchen drain.
He is polite , stuck to his quote and snaked the line, cleaned the mess and finished the job within 25 minutes.
I highly recommend this company.

Susana D.

What I experienced was a lack of professionalism and terrible customer service skills.

This plumber had to come out twice to fix a shower and bathtub leak. CSA Plumbing was assigned to a work order made through First American Home Warranty Company. I had to call the plumber back a second time, because my shower started to leak again. And, the tub repair had not been sealed properly. There was a cotton pad like material left around the edge of the spout it was not sealed up against the wall.

During the second visit, Alex fixed the bathtub and shower; he trimmed the material out of the bathtub spout and sealed it properly. He re-sealed the shower head and loosened the knobs, because it was difficult to open and close the water.

When I asked him where the shower leak was coming from he said that the shower was not leaking. I explained to him that it had a slow leak and perhaps he did not see it before he shut off the main waterline. He spoke to me in a demeaning manner and told me I was not listening to him. He kept repeating himself about how it was not leaking and that the shower head was leaking. What? Didn't he say it wasn't leaking? I did not appreciate the manner in which he was talking to me and how he dismissed what I was saying about the slow leak.

Alex told me he would replace the shower head, and he did not change it. Before he left, I asked him why he didn't change it. He said that it was because I had mentioned yelp to him. By the way, I post reviews on Yelp, good or bad and this is not how a reputable business is run. I got the impression that not much care was given to the plumbing repairs because it was covered through the warranty.