Crystal Blue Plumbing, Heating & Air

Dee M.

Great customer service and communication! Last week, technician Drew Russell-Scott was able to diagnose and explain the problems I was having with my AC/Heat Pump. The good news is, that despite this is a 12 y.o. unit and we're in the middle of a heat wave, I didn't need a whole new unit. After replacing the fan motor, dual run capacitor and contactor to get my A/C up and running again. I appreciated the Covid precautions, fair pricing, technical expertise and workmanship.

I'm proud to recommend this business. As a matter of fact Drew and Scott P gave me a competitive estimate last week on a whole house fan and they completed installation today!

Samantha S.

Thank you for providing excellent service for my workplace the last few years. You've done what Clarke couldn't and I recommend you guys always.

Susie Q.

Our hot water heater went out on a Friday afternoon. Thinking cold showers were in our future for the weekend, I searched Yelp for help. I saw the reviews for Crystal Blue and remembered speaking to one of their crew members last year when they were working on a neighbor's house.

From the moment I called I received great service. My phone doesn't always work in my house so it started cutting out. I didn't get her name but the lovely lady who answered was amazingly patient with me and my cruddy phone connection. Surprisingly, she was able to schedule an appt for the next day.

On Saturday, I received a text with Jeremy's picture so I would know who was coming to my house. Jeremy was extremely professional and relit the pilot light in seconds (myself and the neighbor both tried and decided the ignition was broken). The very best part, Jeremy didn't charge us for the service call. What a fantastic company. I won't hesitate to call them in the future.

J.D. M.

I should have posted this review several months ago. They installed new HVAC system in our house, have no issues with the work, all is good. Two weeks after install, I recommended CB to a friend because their home HVAC expired. They used CB. My complaint is that CB did not take the time and thank us for the referral. Referrals are a big part of these types of businesses success.

Kristin D.

Had a clogged drain. Was told by a different company that there was a break in the drain line and we would need to jackhammer our floor to repair it. Called Crystal Blue to get a second estimate and they took to the time to accurately determine the problem was just a clog and were able to clear it. The crew was friendly, knowledgeable, and looked out for my best interest instead of looking for an up sell. Will you them for all our plumbing needs going forward.

Kathy C.

I am updating my review, not because of the service I received but because of the owner's response to my review. I appreciated the fact that he personally called me and apologized. I do understand things like this can happen. I also appreciate the fact that he took my words seriously and has made the necessary personnel changes to prevent this from happening to any of his other customers. I may give them a second chance at some point in the future.

Mike A.

Great service, great staff! Our Crystal Blue service technician worked late into the night to fix our HVAC system. Our technician (Michael E.) was a consummate pro, very knowledgeable, and his workmanship was of the highest quality. This is a great company, and I highly recommend them!

Nicholas N.

I want to be clear, the installers who did the work did their best with the information provided.

That being said everything started with an estimate on a Saturday. I got a good feeling because the worker showed up on time to do the estimate and advised exactly what he was going to do. The plan was to run 30 foot of steel pipe from my kitchen to the outside of the house where I was going to set propane tanks. The work order advised a soffit connector will be used to connect the tank to the regulator etc.

When the estimate was complete it was approximately $1,000 to do the work that I was requesting. I was fine enough with the estimate and asked when the job would be completed. The tech made a call and said ""very likely Tuesday. but I don't know for sure call back on Monday.""

Fair enough. I called on Monday and was only able to get a Thursday or Friday install. This was disappointing but not a huge deal we scheduled it for later in the week. I took the day off of work to be here to show where I wanted to line run and just make sure everything went well. I got a call the day of the install that the plumber called out sick and wouldn't be available. The man who called me advised the plumber who gave the estimate will be able to come out on Tuesday. I told them how I took the day off and this is inconvenient all I got was an apology and he will be out on Tuesday.

Again at this point I'm not too terribly upset however I was starting to get uneasy feelings. So Tuesday came around it's finally time to install. The plumber who arrived told me he had no notes that were significant from the initial estimate and that he would be able to do the job but he wasn't told about the basics or the more intricate parts of the job. He also advised me that he was not comfortable connecting to the propane tank. whereas the other installer was going to connect it for me and I figured it was part of the bid this man let me know he could not do that. He also said it would be ridiculous to run steel pipe and take all day to make the cuts instead he opted for a flexible hose which he had available. He said it took significantly less time and was a quality product. When I asked him if that change the estimate being as how the labor was so much less he told me no. The product was more expensive and the bid was well below what should have been asked etc etc. Kind of a lame excuse but I already agreed to the price and he was able to provide at least some of what the estimate was for. Again I don't fault the final plumber he was picking up the pieces from a bid that was written by someone else with the company.

I would never do business with these people again. Besides giving me incorrect dates and then canceling on me which was beyond their control I didn't get what I paid for and that's what's most disturbing also the fact that they used a much less labor-intensive product that doesn't seem to be as solid as steel pipe yet the estimate somehow remains the same. That's ridiculous. I have multiple plumbing needs from meeting a hose outlet on my deck. To fixing a leak at the fitting under my tub. I'll be sure to take my business somewhere else.

Update 6/6/19 : Michael from the company called unprompted and did a ""quality spot check"" I was impressed by that and modified my star count. If they do anything else to rectify the situation I'll update again.

Mark A.

I have had these people out a couple of times and they are great. They are always on time and don't try to sell me stuff I don't need. James that came out yesterday even offered to clean some filters that was not part of the deal I signed up for so very good guy! Some companies like this can be a nightmare so it's nice to have one you can trust.

Rachel M.

From my first call the office staff was amazing. I scheduled an appointment for next day but when a tech freed up they quickly called me back and fit me in for my seized garbage disposal. My tech, Sean D, arrived at my home and was not only effective in solving my issue but also was a joy to have help me. He was only at my house for about 15 minutes before fixing issue and rather than charge an exuberant fee he allowed service to be ""on the house"". I am a new home owner and appreciate these types of gestures, I would recommend and will continue to call Crystal Blue Plumbing for any of my plumbing mishaps or heating needs. Thank you Sean and company!