Crystal Blue Plumbing, Heating & Air

Wendy M.

Please do not use this company. Our pilot light went out on our water heater last week. The technician came out and stated we needed a thermal coupler on our water heater. So he put one in and we paid $289. A week later the pilot light went out again and the new technician stated we needed to replace our gas valve but that would be another $686 dollars or his recommendation would be to replace the entire water heater for another $1655. So approximately $2000 for a 50 gallon. I politely declined as I know I could get one for less money. I called Tim the owner for a refund on the thermal coupler. He was quite frankly rude and condescending and he refused a refund. Now I don't know the water heater business however if I pay to fix my water heater it should be fixed right? I didn't realize that you just guess what the problem is and then keep charging for parts until they decide you need a new water heater. I think most rational people would say that they made a mistake on the diagnosis of the problem and they will credit you back with what they assumed was the problem. Maybe they should have diagnosed the issue instead of guessing. If this is a common practice then I think the owner Tim should have been more patient and professional and explained it better.

R W.

I searched and searched and asked around the neighborhood for recommendations on a good plumbing outfit to install a new kitchen faucet. Crystal Blue Plumbing kept coming up so I called them. Angie answered and was most helpful in telling me about the company and giving me an estimate as to what it would cost. I didn't set up an appointment at that time as I wanted to purchase the faucet before hand. I called back a couple of times and both times got their answering service which by the way, was great also. Picked up on just a couple of rings and was most helpful. An appointment was arranged and Sean showed up as promised, on time with a phone call first telling me he was on his way. Work was done in a professional manner in less than an hour and my total bill came to $153.......what a great surprise! Great company that I will be sure to recommend.

Debbie M.

I had a great experience with Kevin. He was very polite and efficient. My hot water heater went out and they were able to get it fixed. I am giving 4 stars instead of 5 because I had to call the water heater company myself to order the part that needed to be replaced.

Sean H.

I needed my faucet fixed and fast and these guys really came through for me. The technician was a great guy, who did great work, at a great price. Couldnt ask for any better service. Thank Crystal Blue!

Thursday D.

Really happy we went with Crystal Blue Plumbing for our copper repipe. After getting the ""can't find your quote"" runaround from 2 other companies during the estimate process, I called just one more. And I'm glad I did. Quote was delivered on time. Price was great. Communication was good during the entire process. Everyone on the team is courteous, professional, and friendly. The job came together ahead of schedule and our rusty water is all gone. If you need a plumber, call these guys.

Britney J.

This company has an ad running regularly on tv that states that they ""serve Sacramento and surrounding areas."" This is completely FALSE. I live in Elk Grove, the 1st city south of Sacramento, in Sacramento County. I needed my entire air conditioner and furnace replaced. I called them and they said that they do not cover Elk Grove. I told them that they should state this in their ad, because they placed these ads on tv stations that cover Sacramento, Stockton and Modesto. They said that they would think about it. Seems they didn't. Their operator did tell me that because their ad reaches so far south that they have gotten many calls from these areas, only to have potential customers discover that the ads are LIES.

Debi H.

Our home warranty recommended Crystal Blue plumbing for our water heater not heating up first thing in the morning. The first plumber arrived same day, he turned up the thermostat and told me if problem continues to call. Next morning still had the problem. Kevin a different plumber same company arrived that evening and was very thorough in testing the lines to showers, thermostat etc. He noticed a crack starting and immediately turned off water heater. Due to sediment forming on bottom of tank it caused the thermostat to give wrong temp after sitting all night. He replaced water heater as soon as approval was given by warranty co. the following morning. Kevin was very courteous and did a very good clean job and also provided instructions. I would recommend Kevin to my friends.

Joseph D.

This is a 5 star company! Had a flood in my kitchen yesterday and needed water valves replaced do I could get water on turned back to the house! Sean was very fast and prompt during the busy season ! Very reasonable prices and had valves in truck stock!
Will use them in the future!

Richanne H.

I have working with Tom from Crystal Blue Plumbing. He installed a new toilet and a bidet toilet for a reasonable price. He is very friendly and professional. He gave me a price on the job and worked hours more than anticipated until 7:30 pm, job complete and working great! I recommend him for work and will be a permanent customer now.

Kristen B.

Had a main line back-up on a Saturday. Tech was out here within an hour. Quickly identified the problem, did some digging, found our 2-way clean out, and got the job done. He was here for about an hour. Cost us nearly five hundred. We were thrilled that it was accomplished quickly, but wished it wasn't an emergency situation so we could have gotten a more reasonable price. Website advertizes $99 accessible drain clearing. Once ours was located, it was still $225 to do the drain clearing. We had already paid a base premium for Saturday service, so I felt a bit taken on this part, especially since I specifically asked about the $99 deal. Tech was efficient and friendly.