Crystal Blue Plumbing, Heating & Air

Winter H.

In the past month, we have had them out 3 times between our house and my parents house and each time, we received amazing customer service. They were quick, efficient and friendly. The last time, was this past Sunday when my husband and I were trying to remove an old laundry faucet in my parents old farmhouse and the shut off valve that we didn't even touch literally fell off the wall (not good). It was a Sunday night and we had to shut off water at the main line. Larry was out within an hour and half and fixed it right up. Tom snaked our line at our house and he was so friendly and fast. You can tell that this company stresses customer service and/or these guys enjoy their work.

Big props to Tom and Larry for representing their company so well!

Stephanie S.

We were able to get an appointment the week we called. We even got an evening appointments outside normal business hours. The tech was very professional and helpful. Would highly recommend using this company!

Irma G.

Absolutely great customer service and workmanship from Michael Egan. We contacted American Home Shield whom we have our home warranty with and they called Crystal Blue Plumbing to have our ""downstairs"" air conditioner repaired when it went out last week, they sent Michael Egan from Crystal Blue Plumbing to repair the air conditioner. Crystal Blue was able to get us in the next morning, Michael came in and got us working very quickly.

This week our ""upstairs"" air conditioner went out, so again I called our warranty company at 6pm and requested to have Crystal Blue come out. They were so awesome, they came out at 9pm the SAME DAY! Again they sent Michael Egan to do the repair and in no time he had our air fixed and going. Michael was able to see what the problem was and was prepared to fix it immediately! We absolutely would use Crystal Blue Plumbing again and highly recommend this company!

Ryan T.

So we recently bought a house and with summer upon us, we wanted to make sure our AC system was going handle the heat. I was able to schedule an appointment quickly and easily with a few emails and a phone call. The girl who took my call, Angie i think, was extremely helpful and got me scheduled with no effort.

The tech, Jordan, showed up on time and was extremely courteous coming into our house. He asked me where everything was, and if it was ok for him to let himself in and out when he went to get tools. He ever put covers on his shoes, which was unexpected, but awesome. He quickly assessed my needs and why I had called them. He tested every aspect of my system, asked questions, and explained everything thoroughly. He had some recommendations, and explained why he was recommending each thing and what the benefit would be. He also gave us a quote to install an attic fan, and explained benefits of that vs. a whole house fan.

Overall, extremely happy with the company and their employees. Seriously guys, keep up the awesome work. I will definitely be calling you guys in the future!

Wendy M.

Please do not use this company. Our pilot light went out on our water heater last week. The technician came out and stated we needed a thermal coupler on our water heater. So he put one in and we paid $289. A week later the pilot light went out again and the new technician stated we needed to replace our gas valve but that would be another $686 dollars or his recommendation would be to replace the entire water heater for another $1655. So approximately $2000 for a 50 gallon. I politely declined as I know I could get one for less money. I called Tim the owner for a refund on the thermal coupler. He was quite frankly rude and condescending and he refused a refund. Now I don't know the water heater business however if I pay to fix my water heater it should be fixed right? I didn't realize that you just guess what the problem is and then keep charging for parts until they decide you need a new water heater. I think most rational people would say that they made a mistake on the diagnosis of the problem and they will credit you back with what they assumed was the problem. Maybe they should have diagnosed the issue instead of guessing. If this is a common practice then I think the owner Tim should have been more patient and professional and explained it better.

R W.

I searched and searched and asked around the neighborhood for recommendations on a good plumbing outfit to install a new kitchen faucet. Crystal Blue Plumbing kept coming up so I called them. Angie answered and was most helpful in telling me about the company and giving me an estimate as to what it would cost. I didn't set up an appointment at that time as I wanted to purchase the faucet before hand. I called back a couple of times and both times got their answering service which by the way, was great also. Picked up on just a couple of rings and was most helpful. An appointment was arranged and Sean showed up as promised, on time with a phone call first telling me he was on his way. Work was done in a professional manner in less than an hour and my total bill came to $153.......what a great surprise! Great company that I will be sure to recommend.

Debbie M.

I had a great experience with Kevin. He was very polite and efficient. My hot water heater went out and they were able to get it fixed. I am giving 4 stars instead of 5 because I had to call the water heater company myself to order the part that needed to be replaced.

Sean H.

I needed my faucet fixed and fast and these guys really came through for me. The technician was a great guy, who did great work, at a great price. Couldnt ask for any better service. Thank Crystal Blue!

Thursday D.

Really happy we went with Crystal Blue Plumbing for our copper repipe. After getting the ""can't find your quote"" runaround from 2 other companies during the estimate process, I called just one more. And I'm glad I did. Quote was delivered on time. Price was great. Communication was good during the entire process. Everyone on the team is courteous, professional, and friendly. The job came together ahead of schedule and our rusty water is all gone. If you need a plumber, call these guys.

Britney J.

This company has an ad running regularly on tv that states that they ""serve Sacramento and surrounding areas."" This is completely FALSE. I live in Elk Grove, the 1st city south of Sacramento, in Sacramento County. I needed my entire air conditioner and furnace replaced. I called them and they said that they do not cover Elk Grove. I told them that they should state this in their ad, because they placed these ads on tv stations that cover Sacramento, Stockton and Modesto. They said that they would think about it. Seems they didn't. Their operator did tell me that because their ad reaches so far south that they have gotten many calls from these areas, only to have potential customers discover that the ads are LIES.