Crown Plumbing

Rohitesh M.

I give Crown Plumbing all the stars from the universe. 5 is not enough!My ordeal started two weeks on a Saturday when I planned to add a water line by using some sharkbite connectors. Little did I know that the pipes I was cutting into was KITEC. Screwed up! That's how I felt after calling a few places and getting the same response that you must change the entire pipe lines. After calling a few places, by some luck, we spoke to Walter more than happily sent Brian over at 8pm. Brian is a ""beautiful man "" (just as Walter) who was very honest from the moment he arrived and informed us that he can place a temporary fix but it will only do so much. He then ran up the attic to confirm and educated us on the situation on hand. I have attached pictures of his finding. The shit was about to blow any day. He talked to us and since he couldn't fix my mess, he didn't charge the service fee. Talk about honesty. Next morning Walter showed up at noon as promised. Wow! He woke us up real quick with his sense of humor. It was like being in a comedy club at the Punchline. If you are unhappy about silliness and jokes, move along. Walter may be bit of handful but in a good way and he declared an urgency to get our water back so that my 74yr mum can resume doing her things. We settle in on a price and he called me back that sunday to let me know they will begin work that Wednesday and it may be 3 days before we get water back. I waited and comes Wednesday morning, it was a welcoming site to see honest Brian and he brought and entire troop. There were 3 yellow crown plumbing vehicles in my driveway. Beautiful site. 6 people and total started working that morning in 90 degree weather. My hat off Brian, Rob, David and the rest of the team. Starting that Wednesday to Friday, you guys put in lot of effort, cleaning up each end to day to start the next. Even though I insisted that they should not clean up since they were coming back but it was their pride and Brian made sure it was done right. The yellow Van's, like yellow jackets Hornets, they worked hard with 90 to 100 degree weather. As a home homeowner, all you have to do is get out to the way and let the professionals gets to work. Their work was tirelessly exhausting. They put in long hours but comes Friday afternoon at 530pm, the stupid pressure pump was stuck and not moving from what it was set at. Silly Brian, he got me good!.Well it meant that the pipes held pressure. Time to turn on the pipes. No leaks what so ever. Bravo! To the team. You guys were no short of being marvelous. Yay I got my water back. This team worked amazing and yes they are just like any other individual. Every afternoon Brian took his time and reviewed the progress and what is pending. On the following Monday and on schedule, Walter sent his texture guy to do the hole in the walls. Now we are full and complete. They guys did a really awesome job of returning my house to the original state. I also attached a picture of the KITEC shit . Look at the opaque holes it had and the bumbs on the stupid pipes. Well all now all I have to say is , you guys are phenomenal at what you do. I got Walter and Brian on a speed dial for life no matter where they are. Hope you are ready for me but I doubt you will give me chance to call you but you all are always open to show up anytime. I would love a good laughter and conversation. Thank you for all that you have done for me and my family

Olga C.

I had a major plumbing problem. Plunged the clogged toilet and everything came back out in shower. I called Crown Plumbing and explained my problem to Walter. He was very polite and understood my urgency. Walter and his crew were at my house early the next morning. I thought it was going to be an easy fix like snaking it but it wasn't. They had to repair and replace some pipes under the house. They were able to finish the repairs that same day and even installed a new toilet for me even though I hadn't scheduled it. The technicians were very professional and polite. They explained everything in detail and were very careful and clean. I would highly recommend Crown Plumbing as the best in the business and very reasonably priced!! They could have snaked it and temporarily fixed it like the previous plumbers but they saved me a lot of problems and money in the long run.

Mitzi D.

A family member had two plumbing issues, and I was initially hesitant to call out a plumber when I had no idea how much it was going to cost. I spoke with Linda on the phone who had me email her photos of the problems. She told me that the entire visit would not exceed $350. I was ecstatic, especially because I was helping with the bill.

Derek was the technician who came out. He was on time, professional, and explained everything. He even found a secondary issue which he addressed at no additional charge as parts weren't needed. I was so impressed by the way he went above and beyond to take great care of us!

At the end of the service call, as promised, the bill did not exceed $350. As a matter of fact,the bill only came to $300! Not only would I highly recommend Crown Plumbing to anyone who has a plumbing need, but I will certainly be calling them in the future. As a real estate professional, I need a great team of tradesmen to work alongside who are knowledgeable and provide great service. Crown Plumbing is awesome.... thanks, Linda, Derek, and the whole team!

Robert M.

Had a great experience with Crown plumbing. They were very prompt and helped solve my problem fast. I feel they were very honest and went above and beyond. Walter was thorough and followed up on his work. My main water line was broken and he quoted exactly what needed to be done at a very fair price. I needed my BIB replaced too which he took care of free of charge. I would highly recommend this company for any plumbing needs.

Michael R.

The tech was on time and great service. He fixed all my toilet issues and some extras. I'll use them again.

Brittany V.

We had our re-pipe project originally scheduled on Mon Dec 9th but we were contacted on Thursday Dec 5th that we were going to be pushed back until Dec 23rd. When I asked how long the project was going to take, they couldn't give a clear answer due to the holiday and not knowing if the city would come out for an inspection until January. Luckily they called us the following Mon Dec 16th and asked if they could start the project tomorrow Tues Dec 17th. We were originally told it would be a 4 day project (2 days piping, 1 day inspecting, 1 day patching), so when we accepted the Dec 17th start date we were told we were still on track to finish Fri Dec 20th.
At the end of the 2nd day they informed us the piping would require 1 more day. I was okay with that as long as it meant the work was high quality- we definitely didn't want a rushed job or to not pass inspection. We were told there was a good chance we could have the inspection first thing Friday morning and then the patchers could start immediately after the same day. Unfortunately the city inspector didn't come until 1:30 PM on Friday and of course by then it was too late to start the patching. They informed us that no one works on weekends but someone would be out Monday Dec 23rd to finish the patching for us. On Monday I went over to the house to unlock the side door. They informed us they had a morning project in West Sacramento but would be to our house in the afternoon to finish the patching. I stopped by the house at 4:30 PM to check on the progress but I got there and realized no one had been there all day. I immediately called the office but their response was that they called my cell phone twice and the person who had told them they had the wrong number (the same phone number they had been calling me on this entire time). Our furniture/floors were still covered in plastic with holes in our walls. They promised us they would be there first thing in the morning on Xmas Eve to patch our walls. They worked a half day to then inform us that patching is more than a 1 day job and there was no way they could have finished it on Xmas Eve anyway. This was frustrating because it had never been communicated to us that the patching was going to take 2 days. On Xmas Day, no one came. But on Dec 26th, they were at our house again to finish. I had to drive home on my lunch to let the guy know I had found some dents in the walls and the guest bathroom shower plate was loose. When I got home that night, I noticed the same things were still there. They reported to my fiancé that they needed one more day (so 3 days total) to finish the patching, and came again on Fri Dec 27th. When I got home from work Friday night, I noticed that there was still a ladder, shopvac, and other random tools inside and on the side yard of our house. The plastic and paper coverings were gone. I called the office to leave a voice mail that night, but had to call the office the following Monday because no one returned my call. The office confirmed that the project was done but that the worker had left his stuff, so I informed her that there was damage to our house and there would need to be a walk through with the owner or manager. She said with the holiday that no one could come out until Thurs Jan 2nd.
***I'm updating this review from 1 star to 3 stars in response to how they resolved the issue. As disappointed as we were, Rob came out on January 2nd and worked on our house for about 6 hours until 9:30 PM. He was able to fix all of the issues (except one that he said he would return to fix) and schedule a time for someone to re-do the texture the following week. He also gave us a free work order for any future house calls. He informed me that the individual that they deemed responsible for all of these issues (damage to property and incomplete/improper texturizing) is no longer with the company. I don't think the poor workmanship represents Crown Plumbing as a whole but I would hope they continue to practice quality control with their employees so that issues like this don't affect future customers. I also hope they give future customers more realistic timelines for projects, especially around the holidays. Rob is very hard-working and takes pride in the quality of his work. We appreciate his sympathy for our situation.***

Y L.

Crown did a great job removing the clog but more importantly, the technician educated me about the actual plumbing and "" what not to do"" with a garbage disposal. I've had 11 houses, with multiple clogs, no one ever took the time to explain the physics of it. Thank you Crown

Jennifer I.

Our toilets were backing up causing the showers to retain water. It was too much for me to deal with, John from Crown pluming came out and checked all my pipes they had cleared out by this time. Turns out it was the underground drainage that was the problem. Which is the county's issue not mine. Thanks to John I called the county and they came right out. Everything turned out great.
John was helpful and knew exactly what I needed.

Thanks so much
Jennifer I

Misty F.

Very knowledgeable technician had our toilets flushing in minutes. On time and thorough

Rebecca P.

Posting for my father, the customer, who is currently fixing our ducts.
The estimator told us we would have water by the end of the day, but what was supposed to be a 2-day job turned into 5 days, with holes still in our walls over the weekend until the following Monday. We had our water back on with one toilet, one shower and the kitchen sink on the third day (it's a two bathroom house); if we had been quoted the amount of time appropriately, we could have made arrangements for everyone living here to be elsewhere with running water.
Second, upon inspection of completed work, a 10 year old found a leak shooting out of a pipe after it has already been inspected.
Third, despite numerous reminders and warnings of caution to try and avoid the air ducts in the attic and then requests to put them back where they originally were, neither were done. We're currently having to replace two flex duct tubes because after the cold weather set in, we realized two out of four bedrooms weren't receiving heat... no one since the pipe replacement workers have been up there, and the flex ducts leading to those two rooms are completely severed; we've been heating our attic instead of the bedrooms due to sloppy work and destruction of our air system parts.
Thankfully, pipe replacements shouldn't happen more than once or twice in a lifetime. I would never refer someone to them.