Crouchley Plumbing

Steve C.

So far so good.. They just installed a new water heater for us. The whole process was smooth with no surprises. I had them come out and give us a quote a couple of weeks ago. They quoted it they way I asked (base plus a couple of options I was interested in). They showed up on time both for the quote and for the actual install. They were very friendly and explained everything thoroughly.. I will absolutely use them again.

Douglas S.

We've had an opportunity to use Crouchley twice -- one to install an water heater, the second to run a water line to a new refridgerator. Both times the company scheduled a convenient time in a timely manner and or plumber was courteous, professional, and efficient. The fee in both cases was reasonable and fair. I recommend them unreservedly.

Star D.

These guys are great! Very professional and always willing to go above and beyond. Their prices are very reasonable, they clean up very well after they've finished their job and scheduling is really easy. Crouchley Plumbing is our 1st and foremost go to plumber!

Lucius B.

Had Best Buy fail to figure out how to install a washer and dryer because the furnace condensation tube and the washer drain hose were sharing the same drain and the folks who installed my furnace decided to use a larger, than, needed rigid PVC pipe that was crowding the drain. I called Crouchley first, they were excellent on the phone and said that my problem was relatively simple, but they weren't available for about three weeks. I said I'd call around and call back if everyone was booked, since they are local and were helpful on the phone. Called around, and most people were booked out further - except for one company that said to fix my issue I'd need to tear out my wall to the tune of about $650 (without drywall repair). They could come out the next day, unsurprisingly.

Called back Crouchley and booked them for a few weeks out. They said they'd call if anything opened up beforehand, and I was surprised when they called today and said they could pop over really quick because there was a break in the schedule.

Tracey came out to my place and was professional as can be. He had a look at the situation, walked through scenarios and even hinted that I could just do the work myself if I wanted, which I appreciated. He knocked the job out in about 15 minutes and charged a very reasonable parts / labor rate. Sure, it wasn't cheap for the time it took him - but a relatively simple job for him would've taken me all weekend to research, gather parts for and install. He treated the job with respect, and I even appreciated little things like how many times he wiped his feet before coming in and out of the house. Everyone at Crouchley treated me like I was paying them to remodel my house for tens of thousands of dollars, and they're my go-to plumbers now.

It's a shame that there are a few negative reviews on here that are dragging their rating down. Aside from a few legitimate concerns people have raised in the reviews (things happen), most of the negativity either seems to be centered around the fact that they're booked solid for weeks or that they felt they were talked down to. Not my experience in the slightest, everyone at Crouchley treated me with respect (even though I'm clueless about plumbing) and they're clearly professionals. As for being booked: that's Portland for you, and it's certainly not their fault. If they're in demand, maybe that should be an indicator that they're worth it! Don't let a few negative reviews turn you off from using these folks.

Gary L.

This review is addressed, to the owner or manager. I have been a customer for several years, here in St. John's. Until, now I've been satisfied. About a week ago, I scheduled to have a plumber, to come to my home to assess, a potential improvement in my basement. I was, given the date of April 5, at 10am, for this assessment, by the woman at the front desk. Today, I entered your store to confirm this appointment. The same employee, didn't confirm the aforementioned date & time., I left angry, and returned, a few minutes later to re-schedule. She indicated that the plumber could come at 11AM, today. Then the plumber came in and said, he had already scheduled 11AM today. Your staff, have communication problems, and your customer service has declined!!, I will no longer, be your customer!!, A friend had planned to be present today, for a potential problem. She decided, not to contact your business, so you have also lost a potential new customer!!

Gary Loomas, 6202 N Bowdoin, 97203, 503-283-1950.

Anthony S.

We received a bid from Crouchley during our home inspection process for some repairs. We got a few other bids after we bought the house. Not only was Crouchley's competitive, they were by far the most friendly and most communicative company we worked with. Terry was on time, friendly, and clearly explained the work he was doing and the extra work he proposed once he got going. I would not hesitate to recommend Crouchley or to use them again.

Josh E.

Called these guys for a toilet issue where it was leaking from the base. The plumber they sent found that the gasket wasn't level with the floor, and he quickly installed a seal and reinstalled the toilet in a little over and hour. Very friendly service, and I appreciate that everything was explained to me, and that they gave me a one year warranty on the service. I'd definitely recommend them.

Kevin K.

I've had Crouchley complete two jobs at my condo. The first time was a mini-emergency the day before Thanksgiving. Kitchen, bathtub, and lavatory drain line were completely plugged. Not only was Crouchley able to come over within a couple of hours they also cleared the line using a variety of plumbing snakes. They also recently fixed a faucet and another drain line so that both operate properly. Their costs were quite reasonable. I would recommend Crouchley Plumbing for all jobs requiring a professional plumber.

Amber I.

I'm so glad I called Crouchley Plumbing. I had a few leaky sinks, a clogged tub, and a garbage disposal that stopped working. Clayton came out on time, was friendly and patient, fixed what was plumbing related, and explained everything to me.

Kati S.

I'm sorry to give this place two stars because the plumber and estimator were great. However the lady that works in the office is a condescending B;$*#. Be prepared to know the ins and outs of the city inspection process even if you've never done this before otherwise she'll talk to you like you're an idiot rather than reasonably help you through the process.