Cross Creek Cooling & Plumbing

Rob P.

I don't understand the positive reviews. When any work is performed (especially on major appliances), a receipt showing the actual work performed should be provided! This is very important for warranties, service records needed for future repair work or maintenance, etc. First time with Bob I never received any receipt; the second time I was emailed a Square receipt showing only the dollar amount I paid (with NO mention of service performed on my air conditioning unit). Accountability = customer trust! Finally, good customer service involves being semi-pleasant to your customers - not cranky! There won't be a third time with Bob.

Janin S.

I always try to find smaller outfits when it comes to plumbing or electrical, figuring that I would most likely get people who actually know what they are doing and care about the outcome, as often you get the owner or the owner was involved in the training of the workers. I feel like I really lucked out this time. We had 4 faucets in the house that needed replacing. They were leaking, and we first tried with our homeowners warranty insurance, but they gave us the name of a large company who sent someone without much experience. He basically destroyed two faucet to the point that we had to shut them off, and said these kind of faucets can't be fixed. We ended up buying new faucets and called CCCP to install. It took quite a bit longer than they originally anticipated as the old ones were stuck in place, and they needed to purchase some more materials that should have come with the faucets, but they stuck to their quote and only charged extra for the items they needed to buy. They were knowledgeable, nice, and took care of what needed to be done.

Charlene M.

After receiving an extremely high price that equated to approx. $150 per hour, Bob told me he was sending out a plumber that wasn't licensed in Florida but was doing plumbing for quite some time in Chicago. Is that legal? Having reservations, I put them on hold and told him I was reviewing a quotes from my contractor. In response, Bob emailed me .... From: Bob [mailto:[email protected]] """"If this guy doesn't work out don't call me I don't want anything to do with the job"""" This confirmed my suspicion that they are not customer oriented and wanted to soak me because I must appear as an easy target. My recommendation: Beware and Stay Clear!!!!!!

Paul J.

All I can say is that Bob REALLY came through for me when my bank account really needed it! I called other places in Tampa who quoted me $2,300 or more, saying my problems with hot-water pressure MUST require a new heater. I was skeptical and called around. More of the same. Did the research and found Cross Creek Cooling & Plumbing. The reviews felt really genuine, and I knew that since they also work with A/C, they'd be familiar with my awkwardly positioned water heater and pipes, placed in the attic. Bob looked at it a few minutes and diagnosed it correctly: the heater was fine, it was a pipe that had mineral buildup. I was looking at thousands of dollars, and an all-day job with many workers in and out of the house (and possible minor ceiling repairs because of awkward location) and Bob got it done in 30 minutes at a fraction of the cost. Paula, who schedules appointments, was also a pleasure. I'm still quite elated with this company's integrity and the excellent result!

Deborah G.

I'm not sure if we were lucky because it was an easy fix for Bob (He fixed the contractor on condenser), but we had a positive experience. Even after adding refrigerant our Air Conditioner wasn't blowing cold at all. We would hear it turn on but that was it. I called in the afternoon and the earliest appointment was the next day. Bob was a little late, but we received a call. On top of that we could tell he was working before be arrived. He showed us what the issue was (even showed us proof through his A/C monitor), and he had the part in his truck. Gave us the price upfront and installed it in a few minutes. The whole process took less than an hour. I'm glad he wasn't like some other places that lie and just try to sell you a whole new A/C or tell you they need to run some extra test that cost $$$ amount. Because of that- if we need any other repairs we will call them. Thank you!

Ken H.

I highly recommend Bob & Paula, they are awesome, both efficient & Bob explains everything to you ! Saved us a lot of money, another company told me it had major , 2,000 $ problem. Didn't trust that opinion & called Bob , he found problem, ordered part & put in right away. Working great. Both are a good team! Thank you, Bob &Paula

Paul G.

Bob is the best plumber and extremely professional. I recently used Cross Creek for replacing my water heater (Gas) he did fantastic job. Perfect fitting and every thing went smoothly. They are very reasonable in price point as well. I highly recommend Bob

Kristin G.

So, Bob came out after several houses in my neighborhood had HVAC issues related to a power outage from TECO. I was the second house he stopped at, and before I could explain the symptoms, he explained them to me with a solution! He offered knowledge on how to fix it myself, or for him to fix it a couple different ways and at different price points, listing all of the various consequences. This is a great local business, and if you're in the area that they serve, you really shouldn't hesitate to give them a call if you need their services. In my experience, they were extremely fair, communicated great, and seem like genuinely nice people who aren't trying to screw you over. I'll be using them for all my HVAC issues... Paula in the office was excellent as well!

Jim T.

OUTSTANDING SERVICE AND RESPONSE! I got their phone number off of a coaster in a local restaurant. Anytime I call they always arrive in a timely fashion and know immediately what the problem is and does an on the spot repair. I would recommend Cross Creek Cooling and Plumbing to all of my friends.

Jack G.

One word describes them........ shady. The husband and wife duo are very argumentative and think that they are always right and the customer is a liar. They hate when you hold them accountable. I have been a faithful customer since 2016 and they still don't want to right their wrong. My Air stopped working again within 6 months of the initial repair by them. They install things haphazard and only put band aids, hoping that they can squeeze more money out of you for something they should have done in the first place. Bob and Paula have the worst customer services etiquette and love to use their short warranties as an excuse for improper installation. Fool me once shame on you, fool me twice shame on me.