Cross Creek Cooling & Plumbing

K K.

Bob said he would give me a $75 discount if I didn't file for a permit. Didn't agree and inspection found he didn't install the right breaker...had to fix...fast forward...multiple calls and services requested, as water leaking through the attic from where he installed...fast forward again..found Bob had supported the attic conditioner with tiles he found in my attic...over flow pan rusted out with a hole in the bottom of the pan..total unit frozen with a mountain of ice..totally not installed correctly...why the inspector didn't look in the attic is beyond me..but perhaps it would have saved me the water damage and having to have someone totally reinstall a new system. Even the coils he replaced """" after the warranty ran out"""" was installed improperly. For years I kept calling Bob to fix the problems that came up../because I """"trusted him""""...If I had called a different company sooner..I would have found he had installed this improperly and avoided the thousands it's cost me to fix the damage. Thought he was honest! Horrible installation practices.

Shane B.

Called after reading so many great reviews on Nextdoor.com. Our shower would not shut off due to a bad cartridge/valve. We were going to be gone later in the day through the next so we wanted it fixed ASAP. Called Cross Creek in the morning and was told that Bob would be out within 3-4 hours. We received a call back later and we were informed Bob was on his way, which was nice customer service. He showed up wearing a mask and kept it on the entire time even though I told him he didn't have to wear it. He quickly cut the wall out behind the shower handle and installed two shut off valves so we didn't have to keep water off to the entire house. We have since received the new parts from the manufacturer and installed the valve/cartridge ourselves. Bob also offered to install a quick access panel in the drywall but he needed to order it. In the meantime we found one on Amazon and quickly installed it. It was refreshing to get such quick service and I highly recommend Cross Creek Cooling & Plumbing.

Steve H.

OUTSTANDING SERVICE AND RESPONSE! I got their phone number off of a coaster in a local restaurant. Anytime I call they always arrive in a timely fashion and know immediately what the problem is and does an on the spot repair. I would recommend Cross Creek Cooling and Plumbing to all of my friends.

Laurie S.

Robert and Paula are reliable, hard working, and most importantly ethical. He installed new AC and a tankless water heater and did a great job. They had no problem with explaining things to me patiently. My purchases qualified me for $1400 in Rebates. The application for those rebates were understandable, and Paula showed me exactly what I would need. I had gotten 3 estimates for this work. Robert was the least expensive, but I particularly liked how he wrapped his brain around what I needed and figured it out. He obviously knows what he's doing. I especially prefer working with family owned businesses, so the fact it's just Robert and Paula was perfect. They have a procedure and a method for getting everything handled, and they never dropped the ball. The tankless water heater was $1900, which was a much better price than what the TECO installer would have charged. Expert work! Very nice!

Dan S.

this is a great Plumbing Co. Bob is the best. He is so handy and can do any kind of plumbing problem. Dan S

Arif C.

Fantastic example of small business with tremendous experience, responsibility, integrity, honesty and trustworthiness at a fair price. Bob came the very next day for an emergency I had with a water softener. He knew exactly what to do and got to it without wasting any time as he is a licensed plumber and does all of his jobs by himself. With cross creek Plumbing you are not going to get an inexperience person working under a licensed plumber like so many others in Florida with their lax regulations in licensing of trades. He will be the go to person for all things plumbing and HVAC for my family from this point forward . Thank you Bob.

Stanton S.

So, Bob came out after several houses in my neighborhood had HVAC issues related to a power outage from TECO. I was the second house he stopped at, and before I could explain the symptoms, he explained them to me with a solution! He offered knowledge on how to fix it myself, or for him to fix it a couple different ways and at different price points, listing all of the various consequences. This is a great local business, and if you're in the area that they serve, you really shouldn't hesitate to give them a call if you need their services. In my experience, they were extremely fair, communicated great, and seem like genuinely nice people who aren't trying to screw you over. I'll be using them for all my HVAC issues... Paula in the office was excellent as well!

Carmen S.

I'm not sure if we were lucky because it was an easy fix for Bob (He fixed the contractor on condenser), but we had a positive experience. Even after adding refrigerant our Air Conditioner wasn't blowing cold at all. We would hear it turn on but that was it. I called in the afternoon and the earliest appointment was the next day. Bob was a little late, but we received a call. On top of that we could tell he was working before be arrived. He showed us what the issue was (even showed us proof through his A/C monitor), and he had the part in his truck. Gave us the price upfront and installed it in a few minutes. The whole process took less than an hour. I'm glad he wasn't like some other places that lie and just try to sell you a whole new A/C or tell you they need to run some extra test that cost $$$ amount. Because of that- if we need any other repairs we will call them. Thank you!

Harold V.

All I can say is that Bob REALLY came through for me when my bank account really needed it! I called other places in Tampa who quoted me $2,300 or more, saying my problems with hot-water pressure MUST require a new heater. I was skeptical and called around. More of the same. Did the research and found Cross Creek Cooling & Plumbing. The reviews felt really genuine, and I knew that since they also work with A/C, they'd be familiar with my awkwardly positioned water heater and pipes, placed in the attic. Bob looked at it a few minutes and diagnosed it correctly: the heater was fine, it was a pipe that had mineral buildup. I was looking at thousands of dollars, and an all-day job with many workers in and out of the house (and possible minor ceiling repairs because of awkward location) and Bob got it done in 30 minutes at a fraction of the cost. Paula, who schedules appointments, was also a pleasure. I'm still quite elated with this company's integrity and the excellent result!

Collene M.

Great company, great service! We had a pool heater installed. Highly recommend Cross Creek, Bob and Paula. If only all contractors had such great work and business ethics!! We will definitely use this company for all have and plumbing needs in the future.