Cross County Plumbing

Abbas B.

I was very impressed with Donnie and this plumbing company. I actually have a service plan with another company, but after several confusing calls with them, I started to call other plumbers. Donnie was the first one to call me back. I asked him about getting some new toilets installed. I liked that he did need to come in and do an initial inspection and then give me quote to install toilets. I was asking a pretty straight forward questions, but many other companies wanted to send some one out, and charge me for a visit without doing any work!

DONNIE IS VERY HONEST AND TO THE POINT. I really appreciate his honesty in all aspects of the job. I asked him what toilets to get, and he gave some great recommendations. He did not try to sell me anything. I read my own reviews and saw that his recommendations were consistent with other users. I ordered the toilets and picked the toilets up the night before the install. One toilet was broken so I called Donnie on the morning of the install to ask him should I reschedule, he was so fair that he told me not to worry about it. He said he would come back and install the new toilet like he was doing multiple work at my house, even though they had to come back on separate days!

In addition, a few days before my scheduled toilet install date, I asked if he could replace a bathroom faucet sink, he said no problem and did it on the same day!

In addition, the price Donnie quoted me for the work was very fair. I called other companies including the company I have a service agreement with, and Donnie gave the best price especially for the great quality of work, honesty, and great customer service. I did not mind ordering and picking up my toilets and faucet, but the plumber could have done that too for a small extra charge.

The quality of the work was great! All the toilets and faucet work great and they will come back and fix something if it does not work. The work is guaranteed for one year. The person who came was quick and fast. He was also friendly and kept me informed throughout the install.

Believe the Yelp rating and all the 5 star reviews, these guys are legitimately great. I would use them for any plumbing service and already started referring them to my friends.

Evelyn C.

Great service, fast response time and friendly technicians. Thanks for fixing my kitchen sink! Be advised: cash or credit only! Regardless, they're worth the money!

Emma B.

Great company. I've had two issues in the past year and Donnie has always responded very quickly. They are very detailed in their diagnosis and are very friendly. They don't over charge and are quick but thorough with their work. They gave an estimated time of 4 hours after I called, but ended up calling and said they would be there within the next 40 min. They came a lot sooner which was great! Very friendly staff. Highly recommend.

Dean G.

Cross Country Plumbing repaired a burst water line last weekend after the recent cold snap. I could not have been happier with their service, which is saying a lot for anyone who has worked with contractors before.

I called them on a Saturday afternoon and they were able to come out the next morning, on a Sunday (the only plumber of the five that I called who could respond so quickly). They arrived on time, worked efficiently, were very knowledgable, and friendly. After a solid four hours of work, they had our water back up and running.

I would definitely consider using them again in the future - I was very impressed.

Joe C.

We were about to leave town for a cross country flight for the holidays, when our sink backed up. Not wanting to leave gross standing water sitting in the sink for over a week, I started calling plumbers to see if someone could come on an emergency basis. The first few plumbers I reached basically told me I was out of luck. Then I called Cross County and got Donnie on the phone. He understood the urgency and told me that while he couldn't come out right away, he could walk me through how to open the trap under the sink and at least drain the standing water. He was patient and took me through the steps, and it worked! When we returned home a few days later, I scheduled with Cross County and Rob came out. He arrived exactly on time (first thing in the morning) and was very polite and professional. He checked the sink and found that the clog was really far down the drain. After a few tries he was able to clear it. He cleaned up after he was done. Great service all around. Not the cheapest plumbers but you get what you pay for and I was very pleased with their work.

On Y.

There was a water line leak in my front yard and was potentially my line that needed repairs. I called up Donnie and he immediately picked up, whereas the three or four other plumbers never picked up or got back to me. I explained my situation to Donnie and was helpful in answering my questions, and describing to me the potential scope of work needed for the repairs. He came out later that day (Saturday afternoon) to physically examine and assess the situation and provided me helpful tips to determine whether my water line that was leaking or if it was my neighbors. Based on his advice I determined it was my line leaking and two days later (Monday) Ricky came out to determine where to trench, the path of my water line and where my line came up from the ground. In both instances when Donnie and Ricky came by, they never once asked for a service charge for providing their advice or for making the drive to my home. Donnie later sent me an estimated quote of the work. The price was REASONABLE and FAIR - it was not on the low side and it was not on the high side. He was not looking to thump me on the head on the pricing while I was in a bad situation. Ricky and his son came out on the scheduled date and began working right away. What should have been one day job spanned to two days and the need for additional equipment (trailer and backhoe). While there were some unexpected hiccups (at no fault to Cross County Plumbing) in making the repairs - again Donnie did not beat me up on the pricing - he was FAIR and offered to spit the cost of the additional equipment. Ultimately, the repairs were completed and I am extremely satisfied with the work performed and with the costs.


Like most people, I was very worried about the costs and the amount of work associated with a major job like replacing a water line - But Cross County Plumbing alleviated my concerns immediately and I appreciate that. It is not very often, at least in my experience, to find honest, reliable and fair plumbers. I have saved Cross County Plumbing's business card and will definitely be contacting them in the future for any plumbing needs. I am very thankful that none of the other plumbers I called before Cross County Plumbing picked up or returned my calls.

I'll also add throughout the whole experience - Donnie ALWAYS picked up my calls or retuned my calls with an hour or so. It was never too long before I was able to get a status update of what was going on and when they would be coming, etc.

THANK YOU AGAIN DONNIE, RICKY AND RICKY'S SON.

UPDATE

PJ R.

My kitchen sink, which has a disposal on it, was clogged. I called late morning, and by early afternoon, a plumber showed up. He was very personable and efficient. He had my kitchen sink draining well within a half hour. No muss, no fuss, no mess. If I ever need a plumber again, I'm calling them.

Dining D.

I had a great experience with Cross County! I called about a toilet. Donnie promptly set me up with an appointment. Based on my description of the problem, he told me the possible causes and gave me an estimate for repairs.

The next morning, Rob appeared right on time. He slipped on his shoe covers and came in to check things out. He explained what was wrong and told me how he was going to fix it. Then he did so for exactly the price I was quoted!

None of this should be surprising. But having a plumber who shows up on time, explains repairs clearly and charges a fair price is rare. I really appreciate professional and polite service that I received from Cross County.

Nastassia W.

It's the day after thanksgiving, and I start hearing the toilet bubbling. Of course, the sewer line is clogged. For the second time in a month! I definitely wasn't using the same guy as last time, so I went to trusty Yelp and found Cross Country Plumbing. I called and left a message for Donnie. He called me back within 15 minutes and clearly explained what was happening, how to fix it, and his cost. Without even seeing it! I had another plumber on his way out who was going to charge me 3 times as much! Kevin came out within the hour and was friendly and competent and fast and gave me what I thought was a very fair rate, especially considering it was an emergency and he didn't charge an emergency rate. He cleaned up after himself and calmed my nerves and even told us how to get WSSC to refund us his charges. I've found my plumbers.

green a.

These guys are great! More affordable than the two other plumbing companies I had come over to give us estimates (these companies also had excellent reviews). Donny came to do the estimate and we felt that he was practical and demonstrated commensense about how to approach our situation. He didn't try to up sell us on things that did not need to be verifiably replaced (at least currently), but he did catch one issue that none of the other plumbers noticed, which was a good idea to address. While installing a new water heater (one of the jobs we needed addressed) his team did notice an issue with how the prior plumbers (who installed the previous water tank) installed the gas lines and instead of ignoring the situation, his team didn't want to mess around with a safety concern and so they addressed this issue as well for a reasonable price.

I also want to acknowledge that they did not have any issue dealing with my wife who was able to stay home and telework. Quite a few contractors seem to freeze or not be happy when they have to deal with a women, which I think is ridiculous in today's day and age. I have also noticed that these folks tend to not do as well of a job for whatever reason. My wife really liked Donny's team.