CroppMetcalfe

Anne M.

I had to use this service twice in the last couple of years and have no complaints. Very professional and on time.

Christine Z.

The technician came out and said both my AC and Furnace units needed to be replaced. He charged me 109.00 for the service call and mentioned that one of my ac units could be hosed off to get the debris out. When I asked him if he was going to do that, he said could not do that as that was a second unit that was working did not have an issue. They then you all provided us a quote for 9K to replace heating and a cooling unit without a part number on their quote. Upset I got a second opinion. I had a technician today who looked at the unit and replaced the fan parts for $184 and labor $250.00. He also said the state that the tech left the unit in with the fan running as he advised until the AC was fixed would over time blow the compressor.

Buyer beware of this shoddy service. I have never published a negative review before on yelp but felt compelled to let others know so you wont be ripped off. I also think we should be refunded the $109.00 as clearly there was no service in the service call.

Evan J.

Mice

Ricky Miller the Pest Control Technician was professional. After two services, I believe the mouse problem has been solved.

Joanne G.

I have been a CroppMetcalfe customer since 2000. Their service went from outstanding to terrible.

I have a preferred service plan that requires them to service my heating and air conditioning twice a year. They are supposed to come out, check everything over, make recommendations on service if it's needed. As both of these units are less than a decade old, there should be few issues with regular maintenance.

In the fall, the tech who came to check out the heat had a trainee with him, and that trainee was the one who interacted with me. After they left, I went out to the room where the water heater and the furnace are ... and discovered that they had damaged the reusable filter I had in the room (it was not in the unit, just sitting there), and they replaced the filter in the furnace but left the old, dirty one laying on the floor. I had asked questions about a recurrent error message on my thermostat. Not answered.

This spring, the guy who came out to service my air conditioner showed up late, and didn't service it properly as 5 days later I had no AC on the hottest day of the year. This happened on a Sunday, and I got someone to come out by Monday evening, who was a more experienced technician. He took one look at the unit and told me that I would not be paying anything ($800 worth of parts and labor) because the unite had not been serviced properly the previous week.

At this point, I am highly unlikely to renew my contract with them. I value good service. This is no longer it.

Clarence L.

I've been a CroppMetcalfe for several years, although there was a brief hiatus when I moved to a new residence. I'm with them again! Their customer service is/has always been excellent. The technicians arrive on time, are professional, competent, friendly and take time to explain what they're doing & why. The technician that came to my house most recently was very careful about not causing any unnecessary dirt or mess from the job he was doing & from bringing dirt into the house on his shoes. Scheduling appointments is easy whether by phone or online. I will continue to use CroppMetCalfe for any HVAC & plumbing problems.

Wayne M.

We have never had a problem with Cropp Metcalfe for the many years we have used HVAC service. We recently had a faucet replaced and a battery back-up sump pump installed. They are not cheap but do a good job and are worth it.

Woody W.

Service was as advertised, prompt and courteous.

Technician Raymond Crist was thoroughly proffesional, affiable and engaging. He explained all of the operations of his visit, and showed me exactly what he was applying, and where he was applying. Very thorough and pleasant to deal with

Susan L.

CroppMetcalf does have the 5 star technicians . Gary fixed my air conditioner. He was professional, kind and very knowledgeable .

Harry H.

Totally ridiculous markups. Replaced a $12 Capacitor and charged me $205.

Then took a total of 8 minutes to replace my fan Motor which costs $189 retail and charged me $749. Neither I Nor any of my friends that I've told this story to will ever use them for A/C service....never!

Brian R.

I would really think twice about patronizing this company. Another heating/cooling company told me CroppMetcalfe did a lousy job of installing the very expensive new unit in my house. Because of that lousy job, I had to bring in this other company to fix the problem. This second company couldn't believe how badly done the CroppMetcalfe work was. In addition, they scratched the wooden floor in front of the utility closet where the unit is housed. Finally, the first point of contact at the company was snarky and unresponsive. I'd beware.