CroppMetcalfe

Mehrdad S.

we enrolled in their year around maintenance program but when we called for maintenance on our cooling system in early May the earliest appointment they could give us was on July 5th!
By then our cooling system stopped working and we had to replace it in the hot season. If they had come earlier and had found problem with our system, we would have replaced it in timely manner without much headache and incurring extra cost.

Lori M.

My AC went out (again) for no particular reason; probably because it has always had problems since I made the mistake of hiring Crap Metcalf to replace my HVAC system.
Honestly, I think the system must have fallen off the back of a truck.
Anyway, the tech came out and said my compressor and fan were kaput, AND I was out of Freon. I understand that Freon was banned in 2020, but there are replacement products available for those of us who had a system installed before talk of the ban (about 8-9 years ago).
Anyway, I was told I needed a brand new system despite my Gold Warranty and required biannual inspections.
They lied. The warranty is sh*t. I had AG Heating and Cooling come out and the problem turned out to be the capacitor (again).
Do yourself a favor and hire ANY OTHER COMPANY for your HVAC needs.

Dave M.

we just fired croppmetcalfe today. we used them for years but their service has gotten so bad, just can't do it. the story is tl;dr.

Miguel C.

Hello:
I have tried numerous times to issue a complaint via the website but have been unsuccessful. Therefore I am herewith trying again. We are unhappy 35-year customers.

Complaint: We called your office on 11 August 2021 to request service for a suspected bad thermostat. Service rep Nelson checked and tested the thermostat and agreed that it was bad and needed replacement. He installed a basic AprilAire unit and charged us $318.95. He was in our home for a total of about 20 minutes. We thought that this was excessive so we checked and found that the unit could be purchased for about $42 and the national average for thermostat replacement is $175.

We never received a receipt which Nelson promised to send via E-mail. We feel that we were taken advantage of. We will no longer consider your company our ""go to"" place for HVAC matters. We think that it would be fair to refund $100.00 and send a receipt. You can call me at (301) 937-7376 to discuss.

Respectfully,
Miguel Cruz

Kathleen Q.

I am a decades long CroppMetcalfe customer for heating and air conditioning and have been very satisfied. After contacting several pest control companies and getting a range of suggestions - some of which were downright ridiculous for process and price, I contacted CroppMetcalfe. It was a great experience. The technician reviewed what I had been doing to address the problem and did not try to sell me anything at the time. He concluded that I was on the right path and at this point nothing further would be done unless there was an increase in activity. So I keep doing what I'm doing and everything is fine. If my efforts fail and the population explodes I'll call CroppMetcalfe again. At t his point all is under control. I really appreciate the honest evaluation by CroppMetcalfe. I saved a whole lot of money!!!!!! Be careful out there.

Lorena A.

I like that they make sure we answer a few questions before hand about COVID-19, I wish I could get the same technician all the time they have been servicing mine AC for 8 years and always a different one 16 by now in total.

Maureen W.

I have used them for years. The aerviceman is very helpful, knowledgable, and nice! I will continue to use them for my pest control needs!

Harry H.

Totally ridiculous markups. Replaced a $12 Capacitor and charged me $205.
Then took a total of 8 minutes to replace my fan Motor which costs $189 retail and charged me $749. Neither I Nor any of my friends that I've told this story to will ever use them for A/C service....never!

Pete D.

CroppMetcalfe changed out a standard 1/2 horsepower garbage disposal. About half an hour's worth of work. You can buy a new disposal for about $100, maybe $150 if you really look hard for an expensive one. They charged $682. THIS IS EXCESSIVE. OVERPRICED. LOOK ELSEWHERE.

Veronique G.

Do not use this company! I had an appointment scheduled for two weeks. I also got an email reaffirming my appointment today. They were supposed to come between 8-12. At 11:30 I called to see where they were. The account rep at the Montgomery Co number said my appointment was Wednesday! It was not. Then they told me they left me messages. They did not. Then I called the Fairfax number and was told I HAD to let them service my home--by Erica. I told her no I didn't HAVE to do that. This company obviously has no accountability. Just say a mistake was made. Do not make up stories. Never will call them again!