Criterion Plumbers

Mary J C.

Hired Chris Rusteen to repair icemaker line which shd have taken 1 hour. Insisted in going under house despite being told line was behind cabinets. Brought an inexperienced trainee (whom he said he paid $30/hr) whom he did not supervise. She got stuck under house on my nickel at $175/hr and was here 5 hours. End of day plumbing was a mess under sink; pipes broken, icemaker line missing, things torn apart. Tried to reschedule them to come back 2 days later. Stood up for 5 hours. Thereafter would not finish job or return my calls. Now their verbal charge of $80 after tearing up my plumbing has turned into $1180. Spent $175 for another plumber to correct their mistakes. A month later I finally paid $150 to get job done right. Was willing to call it a wash with my extra expense. In addition to reporting me to collections and tarnishing my credit score of 760, he had his secretary make several threatening and insulting phone calls/emails. BEWARE! BEWARE! BEWARE!

D B.

My hot water heater stopped giving hot water. Chris came out and looked at 7:30 in the evening , advised , ordered the part and fixed it the next day. Is friendly and knows what he is doing. I will be calling Chris with my next plumbing emergency ( or remodel ).

Donna M.

I had installed my new kitchen sink and faucet myself. I tried for 4 hours to get the garbage disposal hooked up and finally gave in
. Chris came out the same day (on a Sunday at that!!!) and did it in 10 minutes!!! Well worth it and he was pleasant, professional and I will never use another plumber again! Thank you Chris!!!!

Ron C.

About 20 years ago I had a person from another site do some remodeling/ plumbing work for us on our downstairs bathroom.

Long story short we found out that same bathroom had a leak in the shower drain and no p-trap installed.

After some folks recommended a plumber who quoted $2,000 to do the job, I searched on Yelp and found Chris at Criterion Plumbers.

I gave him a call and he got back to me the next day. I sent him a video of the leak and he asked some questions about my crawl space and accessibility.

Within a few hours I received a quote that was a lot less than the $2,000 quoted by the other plumber. He told me that this type of work was common for him and that it would not be a problem.

He completed the work and verified that there were no leaks on the day of the appointment. He said he would come by the next day to make sure everything was all good.

Received video and pictures of his work with the water running.... No leaks and at a price that did not break the bank.

Karissa C.

So one day my damn water heater just stopped working. I couldn't figure it out..my landlord hired these dudes to try to fix it and of course it still didn't work. I found these folks on yelp wanting to stay local. I called them and spoke with the owner Chris. He was absolutely amazing. Super straightforward and honest. Gave me a price which was better than what my landlord payed a commercial company for. He sent someone out super quick and was able to actually fix the darn thing. If you need your plumbing fixed hit these folks up before you hit up a commercial business. They clearly know what they're doing and actually care about fixing your problem.

Judith K.

Chris responded immediately and was on site the day we called.
He proceeded to replace our water heater over the next 2 days (over a weekend!).
He was knowledgeable, professional and also a delight to interact with.
I would definitely use his services again.

Jay P.

Chris and his team are the only people I call for my commercial plumbing needs. They're professional, prompt and do the best quality of work. I'll keep calling them and would recommend they become your first call for all jobs big and small!

David C.

Criterion Plumbers is hands down the best plumbing company and subcontractor/vendor I have ever used and will be the only plumbing company I use going forward. I've worked with them before and wanted to write a review this time.

First time I used them my water heater pilot refused to stay on, and I was getting nothing but cold water. I called them Friday night around 6:30 pm, and they arranged to have someone out on Saturday at 8 am. They found that the thermal coupler needed to be replaced, and by 9:30 am, I had a working heater and warm water again! (My girlfriend was getting tired of me not showering! :D)

Chris is super knowledgable and easy to chat with; I told him I was looking into a tankless water heater and wanted his opinion. After he told me the benefits we scheduled a time for them to come install my new tankless water heater.

The price was reasonable and as a result, I'm having them come back out a third time to work on running new pipes for a washer. Thanks, Criterion Plumbers!

Brad S.

I had a rental property that had a shower that wasn't outputting hot water. Chris was able to come over, quickly assess what was wrong, and get parts to fix the shower the same day. Tenants were happy and so was I with his fair price. Will definitely hire Criterion Plumbers again.

Kathleen R.

Our kitchen sink was totally clogged, so I went to my local Nextdoor for plumbing company recommendations and someone gave an enthusiastic review for Chris Rusteen, of Criterion Plumbing. Chris came out and, with a newly-invented plumbing gadget, cleared the clog quickly. Though his fee was within normal standards, he gave us a discount as a Nextdoor promo and he guaranteed his work for 60 days. And he's a great conversationalist and knows his way around plumbing. Next up, we'll have him de-scale our tankless water heater. He's our go-to plumber from now on.