Crescent Plumbing & Drain

Joyce S.

I second all the bad reviews.. They sent a plumber yesterday, she said our hot water heater was fine - made an adjustment. There were other problems with the plumber. Short version, it's Friday night and we don't have hot water.

A T.

one star is too many for these guys. Very impolite very unprofessional. They came to our place and we asked them politely to put on shoe covers that we provided and they just left right away. Then I call the company and I describe the situation for the person on the phone, again very politely, and she hung up the phone on me. I am pretty sure their service as crappy as their behavior. Glad they left without making any further mess. Good luck some where else. You won't have my business EVER.

Mariani D.

DO NOT EVER USE THIS COMPANY! What a bunch of thieves they are. They came by on Monday, the day before 4th of July. I called at 7:51am Monday morning, and the lady on the phone gave me an estimation of a noontime visit by the plumber. Two men surprised me by showing up in the morning as I was getting out of the shower. No phone call to inform me of the schedule change. That in itself was not the problem. One of them mentioned that they were hoping to get all of their appointments done by noon and call it a day. I thought okay, no problem, glad I was home and heard their loud knocks.

Before I go on any further, I was quite surprised when I saw their van outside of our house. It said Crescent Plumbing. The number I had saved on my phone was actually under Executive Plumbing. Apparently some time between my last need of a plumber to this recent problem, Crescent Plumbing had taken over the number. I had good experiences with Executive twice, but this was my first with Crescent and will be my last.

Our problem started the night before. My husband tried to fix our leaking bathroom faucet. After taking it apart, he thought he figured out the problem. We hurried to Home Depot as it was nearing closing time and bought what we thought was the problem, a stem assembly replacement. So we bought 2, one for cold and one for hot. Went home and put the new ones in. The leak stopped because now there was no water flow. ??? We did buy the correct parts, but now we had a new set of problem. Something was plugging it. The next morning, I called the plumber, which I thought was still Executive. I don't even remember if the lady who answered actually specifying Crescent Plumbing. She must've and I probably just didn't notice.

They knocked, they came in, they heard what the problem was, they went upstairs to look at the bathroom faucet, one of them went down the stairs to get something from the van, he came back up the stairs, replaced this little doohickey thing at the nose tip of your faucet, both men went down the stairs, one went back to the van, one stuck around to fill out the bill and waited for me to write him a check. They were in my house for FIVE lousy minutes and gave me a bill for $165!!!! I kid you not. They were in my bathroom for no more than 2 minutes and they charged me ONE HUNDRED SIXTY FIVE STINKIN' DOLLARS. That little doohickey they replaced was an aerator that you can find in any Home Depot for 2 bucks or less. Still reeling......

Doggie L.

Forgot to mention one detail.... regarding my last post of 3/21/17... I was able to get another plumber who easily replaced that old shut-off valve section (that was left with goop) without having to change the entire pipeline system! And he fixed the boiler situation! There are good people out there... you just have to look and compare.

Quincy T.

I don't really know anything about fixing stuff around the house, which probably makes me a crappy homeowner. But hey, such is life, and a homeowner I am nonetheless. Luckily, the folks at Crescent Plumbing exist to make my failure as a handyman a little less visible.

We actually inherited their service as a result of our previous homeowners, and I've had to call them out twice, but each time, it was pretty great. The main experience i had with them was when our sewer line completely backed up and no water would drain. Not only did they have someone answer the phone on a Sunday afternoon, but they dispatched a couple of folks over to fix the problem, who did so cheerily, even though it was a pretty gnarly problem that took lots of effort to fix. It wasn't necessarily cheap, but I feel a lot better that there's 24-hour service out there to fix stuff that breaks in my house.

Having lived in other places and used other similar companies to service homes and apartments, getting 24-hour emergency service that is convenient and reliable is fairly rare, but Crescent saved my bacon.

I'm a little surprised to see the negative reviews (some are fairly old) on Yelp for these guys, as in a handful interactions over a year or so, they've never been anything but excellent and pleasant, from the office staff to the actual employees. I've had grumpy fix-stuff-that-broke employees, and these definitely weren't them.

Suzanna S.

I used Crescent Plumbing when our furnace wouldn't start on a Friday afternoon. They sent someone on Saturday morning-very responsive but expensive. For a weekend visit plan to pay $245 minimum. In our case the plumber had to install another thermostat (that we had) because our Nest stopped working. The fee for this was $265, yikes. Thanks for being a 24 hour service, but for what probably was a 15 min. Visit that's a lot of money.

I will call Charlie Lovett from Lovett plumbing & heating next time.

Sarah R.

I have used the company for years. Great people! Quick & clean service. They are very prompt.

Lorraine C.

I usually read reviews before I call a company but I didn't this time cause it was an emergency. we had no heat on the most coldest day in feb 2015 . he took 5 hrs to get here. looked at my furnance said it was filthy with dust blew a little dust out w his mouth and said we needed a new furnance cause we hadent been keeping up w maitnance. bottom line he charged me $182.00 for ten min of work. took out my filter and said it was filthy and didn't replace it he said they don't carry filters anymore. you would think for that price I would of gotten a filter. STAY AWAY FROM THIS COMPANY he did fix it though and I don't need a new furnance this place sucks

Hmc225 J.

STAY CLEAR FROM THIS COMPANY! Wish I could give a negative star. Very very dishonest! Came and tried to prolong work hour by unnecessary job. The main guy is a big talker, and wastes your time by his life story and investment strategies, and you have to pay for the time he talks! A 30 minutes work eventually took them more than 3 hours to finish. They lied about a machine's price and charged very high price for bringing it to the house. Will never ever use them again. Take my advice, stay away from them!

Isabel T.

THE WORST COMPANY EVER! DO YOURSELF A FAVOR AND AVOID AT ALL COST!!!

On a Saturday, we experienced problems with our water heater, and we called the company to fix the issue. Plumber JOSEPH HERSEY arrived. He was very unhappy and complained that he had to work on a Saturday and kept throwing the F word and S word in every sentence that came out of his mouth.

Upon looking at the water heater, he said only one piece was broken and that he could fix it. After another 10 minutes, he said that he could no longer fix the heater and that we needed to buy a new water heater. When we asked him how much it would cost, he said he didn't know. Then he got out and came back with the new heater. We asked again how much the heater would cost, and again, he said he didn't know. After installation, he asked us to pay a whooping $2000!!! When we asked him why it would cost this much, he said, $2000 includes extra labor cost because he's working on a Saturday.

When we asked him more questions, he got angry. JOSEPH HERSEY POUNDED OUR KITCHEN TABLES LOUDLY AND KEPT SWEARING USING THE F AND S WORDS. HE THREATENED US TO PAY HIM. We then called Crescent management and asked them to give us a breakdown of the cost. The manager sounded very annoyed and didn't want to give us any information. She was rude on the phone and was yelling at us and again threatened us to pay!

We called Home Depot and asked about the water heater and the installation price. They quoted us $800 heater plus labor. Joseph also mentioned it's an ignition problem. In retrospect, we think it's very likely that we didn't need to replace the water heater. Joseph and Crescent Plumbing took advantage of our situation and just wanted to us to pay for extra.

So please, stay away from this company! Crescent Plumbing will send rude plumbers who will threaten you and cheat money out of you!!!