Cregger Plumbing, Heating & Cooling

Julie D.

We are so happy with our experience with Cregger! We have had Bob twice now for 2 different leaks and he is so kind and so good at what he does. He really knows his stuff and has made some excellent suggestions to us as well. I highly recommend them for their wonderful, fast service and the professionalism of Bob who came to the house to resolve our leaks, and for the staff on the phone when we call. You all make a stressful time so much more bearable! Thank you Cregger, we tell everyone to call you guys FIRST when they need a plumber!

Sharon D.

GREAT! It was a fun day! Tom was punctual and thorough in checking the pipes - even went into a crawl space in the basement and a cubby under the landing stairs. He paced off to determine locations of pipes at various places. He was pleasant and even added not too many touches of humor. This can be annoying but it was down right comfortable. I'd read about this company and was glad I called. My drain is running like new. Tom discovered leaks in the tile that were causing more of a problem than the one leak he found in the plumbing and did a quote for the bathtub drain fixture. After I get the tilework done, guess who I'll call for the tub drain repair? Cregger!

Derek P.

I've used Cregger three times over the past couple years and they have been great all 3 times. They are professional, prompt and very thorough with the work they perform. The plumbers answered all my questions/concerns and they made sure i was completely satisfied with their work before they left.

Nate S.

Cregger Plumbing is great. Excellent communication and they went out of their way to get a plumber out quickly and repeatedly to our house until the problem was resolved. We started getting a little bit of drain water back up into our laundry tub following a heavy rain, and so I called at 8 p.m. to try to schedule an appointment. The dispatcher said they could send someone out for emergency service that night, or I could save the emergency fee and they would call me in the morning and would be able to send someone out that day.

Sure enough, they called promptly at 8 a.m., and were able to get Bob out by 2 p.m. Bob was very helpful in trying to determine the source of the blockage in our drain, but was unable to clear the drain with his scope. He recommended having the manager, Bill, come out with another camera and sensor to determine precisely where the blockage was.

I got a call on the morning of the next business day that Bill would be out that afternoon to take a look and assess the problem. Bill was able to pinpoint the location of the blockage in our drain line near the city's main line. Bill was very forthright that there was a chance we would have to dig up the line, but recommended getting it scoped one more time and trying the 4x6"" cutter in case there were badly grown in roots in the line, so that we could potentially avoid the considerable expense of digging up the line underneath the street.

Sure enough, the next afternoon, Keith was able to come out and clear the line with the big cutter, then ran a camera down afterward to verify that everything was clear and that the pipe is in good shape. Not only that, at my request, he was able to work from the outside release and didn't even have to knock on the door, which was ideal given that my son was napping at the time. He called immediately with a follow up and emailed the results of his service to me almost instantly.

On top of this, I should mention that we were in the process of selling our house when this happened. Cregger was extremely helpful in providing documentation of their work and assessment of the situation to the lender so that we could close the loan without delay. Thank you to the office manager, Emily, who was extremely helpful and pleasant to deal with!

The morning after Keith came out and remedied the problem, the office called back to check in and make sure everything had gone smoothly and to see if I had any questions or concerns.

All in all, this was a fantastic experience with a very helpful company during a stressful time, and I will definitely call Cregger in the future if I have any plumbing issues that need to be addressed. Top-notch friendly service all around. Thank you!

Rea F.

We had four plumbers come to our house. Cregger was the fourth. The tech they sent out the first time did not resolve the problem and we had to call Cregger back to let them know we were still getting water in the basement. (reason for 4 stars instead of 5) Then they sent out Kevin - a superhero - at no additional charge. What's crazy is Kevin worked the hardest of all the plumbers to ensure our lines were clear and draining properly! He pulled all type of weird stuff out of our rental property's basement main drain - a few empty food cans, a spray can, tons of weeds and other debris. I'm not sure why the previous plumbers weren't able to find any of that stuff and pull it out. But we're happy Kevin did!!!! Cheers to Kevin!!!

I'd also like to say I am very appreciative for Cregger Plumbing for being willing to come do work in the City of Detroit in a ""not so pretty"" area. I love my city and I have lots of rental properties in the city that often need professional crafts to come do repairs. I'm glad I can call on Cregger to get a reliable plumber to my properties (Just send Kevin again, please).

Charlie S.

Fair price, but we had a bad plumber. About a year and a half ago we had them out to run a new gas line for a gas stove and fix a slow leak in our shower. He fixed the shower and ran the gas line. The next morning we returned to our new house to it being filled with gas fumes. They dispatched a different plumber immediately to fix the issue. He had installed the new flange incorrectly and it was leaking. The new plumber they sent fixed it with a smile and said ""this isn't the first time I have had to follow him"". Fast forward a year and a half to present day, and the knob fixed in the shower just blew off flooding our bathroom and consequently the living room and basement by the time we could get to it. Calling them yielded a proposal for ""emergency service"" to the tune of $180. No thank you. If I have to PAY to fix the issue we already paid for, I will call a more competent plumber. New plumber didn't deem this as emergency, will be here in a half hour, and is charging the standard $69 service fee.

Leslie P.

""God sent."" Cregger Plumbing and staff deserve ""Six Stars"". We are a small non profit business located in the city of Detroit. We provide transitional housing and skill building programs to homeless men. We feed and cloth our impoverished community. Our facility, a former convent for nuns, sump pump stop working. Every company I phoned wanted big $$$$. I was devastated. I phoned Cregger Plumbing expecting the same. The receptionist was kind and understanding. Cregger sent out 2 master plumbers to resolve the sump pump problem. Cregger Plumbing charged me for parts only and not labor. Unbelievable!!!. As I type this review, tears swell up in my eyes recalling their kindness, humanity and excellent service. Call them you will not be disappointed, they are God sent. Leslie P

Thai C.

I called cregger plumbing to fix a backed up sink in the basement. Keith came out and was polite and professional (he used shoe covers as to not drag wet snow into the house). He explained what was going on and fixed it problem. He seemed to take his time and diligent in his work. I cannot say 100% that the problem is fixed...time will tell in the next couple of days. Will update this accordingly!

William F.

I give Cregger 5 out of 5 stars hands down... their service has been excellent with each interaction....

New to Ferndale - had some 'immediate water in basement' problems soon after moving into our house. Safe to say not a great feeling after buying a new home. I shopped around for prices to have backwater valves installed on my basement floor drains. Cregger was competitive on price - quick to service, and technicians / plumbers professional & friendly.

Unfortunately while I was out of town days after having the work done, we had some heavy rain once again - and some water STILL found its way into my basement - was not happy about this, contacted Cregger immediately to see what the heck the problem was. I was out of town and it was difficult for me to coordinate to get a plumber over while I was away.

The owner of Cregger contacted me personally right away - he coordinated with my family member to get into my home while I was out of town. They spent the next 24-48 hours working on my home until the issue was resolved. It's rained hard several times since and I've had no issues.

BOTTOM LINE: Despite what was initially a frustrating plumbing situation - Cregger went out of their way to work with my schedule (rare) and make sure I was taken care of - and didn't stop working until I was in good shape.

Cregger has many years of experience in Ferndale / Royal Oak area - I'd suggest them to anyone.

Sampson S.

Quick, honest, dependable. Jimmy was super friendly and got the drain snaked very quickly. They do the camera inspection for free as well so that's s plus. Main sewer line repair estimated at $8000 less than the last guy, I will definitely be using them when I'm ready. Would highly recommend this local and trustworthy business to anyone.