Creative Plumbing

Kris Q.

Probably the worst plumbing experience. I wanted my toilet changed out because the one I had was circle shaped and when I sat on it my unit would rub against the front of the bowl. I wanted the oval shaped one for more well endowed. They delivered my toilet on time but diddnt have someone to install. I waited over 3 months for "Travis" to come by and install it, by the time he came, it's was literally covered with moss and full of rain water. Good service but took forever. I also have to say that Travis wore pants clearly made for a guy 50 pounds lighter then him and his crack was showing during the install. Made for a funny conversation later lol. With all jokes aside, i will not be using Creative plumbing again. Mahalo

Aaron N.

I called this place because my landlord recommended them. Both of our bathroom and kitchen sinks we filling up with water even when we hadn't been using them for most of the day. We suspect the neighbors (we share the drain pipe) tried to put something down the drain not ment to be put down the drain. The first day they sent a young gentleman that seemed a little in over his head and recommend we reschedule for a time when the neighbor would also be available. He was very helpful in rescheduling the appointment. The next day a different gentleman can and began working on the pipes. When he started the sinks were still full of water and he tried to drain it out. He did something wrong and all the water ended up running out onto the floor. We had to waste 4 towels to clean it up. we ended up throwing the towels away because the water was nasty and the neighbor had poured some chemical down the drain that ate the paint off his flashlight. I am giving 2 stars because I don't feel the workers we equipped to properly deal with the situation and both days they were about an hour late from the time they told me they would be there.

Joanne P.

My shower was leaking and it turned out that the entire Kohler cartridge needed to be replaced. I called Creative and I received very professional service from the person who answered the phone as well as the plumber himself. James was able to show up in about 3 hours, which was wonderful. He worked for about an hour and I got charged for two hours of labor (@$85) because they charge for travel time. Throw in the parts ($124) and the bill topped $300.

Definitely more than I expected to pay, but then maybe it was worth it to get such good service and a quick, hassle free solution. I will call them again next time.

Amber K.

Horrible billing practices. Was sent an over due notice twice when I already made payment. One late notice was from 2 years ago and before that notice I heard nothing from them about being late. Not cool to send an over due notice twice and both were not true. Will not ever use them again.

Peter C.

5-star service! Super nice and very professional. Fixed my toilet and changed my kitchen valves and faucet at my condo. Even set up a required building water shut down with the building for me, no hassle on my part, awesome right! Will definitely be using them again. Thank you Creative Plumbing!

Denny N.

If I could give zero stars I would. Unprofessional. Plumber decided to urinate with the door open, and my wife walked in. She wanted to call the police, but he just left. $125 for an upset wife and no repairs done. Called their office and secretary apologized profusely and said she'd get back to me. Never heard from her again and they'll never hear from us either.

Micah C.

Building maintenance water shut off scheduled
Take off from work to be home for repair
Plumber shows up.....nope

I don't know their system of scheduling appointments. You'd think calling, speaking to a human, being told "we can do that", giving your name, service request, date, time and address would do the trick right? Wrong. If you do schedule with this company I'd recommend calling more than once, including the day of, several hours before to remind them. I scheduled the appointment the day before they were supposed to come out and whoever took my call still "forgot" or "didn't log it on the schedule". Whatever their excuse was, it was a waste of my time and a waste of my day off.

Reef N.

Rates are very reasonable but when they replaced a water heater the plumber didn't seemed to really know what to do and ended up spilling rusty water on the carpet. But, he was a very nice person--perhaps just on the wrong career path. On a separate occasion the plumber kept going out the van for a different part and always came back with the wrong one...like four times! I think his memory might have been altered by some of the "local flora" and therefore made his job more "challenging." Regardless, am not using them again even if they are nice guys.

Rafael L.

The company itself is good but the workers 1.) have a big mouth and they spill everything to the tenants, then the tenants get upset and start asking questions... first of don't tell the tenants anything I'm the resident manager don't discuss it with them i called you to tell me whats the situation. 2.) plumbers are very unprofessional, I'm talking to this plumber and he is not listening, very rude, not professional AT ALL!!! Creative Plumbing needs to fix that ASAP!!!!!!

Gregg K.

My 2 toilets needed to be upgraded with fluid master cup system which Korrie did with ease and in a professional manner. I am content with Creative Plumbing and will definitely use them in the future. This was my very first experience with this company and I am happy to have found them in the yellow pages.