Creative Irrigation & Lighting

John B.

As the others have said...horrible customer service. They promise and swear to either email or call back and never get back to you. I found a new provider and will NEVER do business with this place again!

Sean K.

Not very happy with this service. I've used them in the past and last spring I scheduled a back flow test and they just forgot to do it. I got a notice from the city that my water is going to be shut off. They were nice enough about it and did come out and get the inspection done, so thought it was just one of these things. I then I tried to schedule a winterization and called 3 times to have it scheduled and no one would call me back from their scheduling department to confirm a date. They kept telling me, ""I am on the list to get schedule, just can't give you a date yet"". I was on the schedule in the spring when you forgot to inspect my backflow device, so what confidence should I have this time. Why is it a struggle to just schedule service? I started this process in early Sept, expecting that schedules would fill up quickly. Now waiting around to ""maybe"" get serviced from Creative, has left me trying to find someone that isn't booked up. BAD customer service....

Marcia S.

Poor customer service - Kevin is good but phone support bad - never return phone calls - my recomendation - lookk elsewhere

A C.

I have been a customer of Creative Irrigation Co for several years. The services they provided were marginal at best and mostly deficient. The last incident occurred during the fall blowout of my irrigation system. The system worked well all summer and after the workmen finished the blowout, I was informed that they would have to come back in the spring because of a broken head. I tried to get an appointment in the spring and the logistic people in the office didn't seem to have the knack for scheduling. I was told that the crew would show on Thurs - and I took the day off from work - and then got a call in the afternoon saying that they would show up on Friday. When I called to express disappointment, Mel and Bev in the office noticeably giggled when I asked how they would amend their error.

Worse yet, I took the cover off the system box and noticed that the wires of two solenoids had been cut or ripped off the top of the solenoid. These two valves/solenoids had been replaced by Creative just the year before. So now, I suspect that during the fall blowout the solenoid wires were damaged (purposefully or not) and that the workmen were trying to cover up the accident with a so-called ""broken head.""

I'm just one customer; others may have had a better experience. But to me these guys (and their office staff) are nothing short of reprehensible.

K M.

The individual who is responsible for giving an estimate is completely unprofessional on the phone and provided me a quote that left open multiple ways to up-charge the job. Didn't return voice messages and liked to yell ""Jesus Christ!!!!"" in the phone when hanging up. If this behavior was displayed prior to me using their services, it shows that my experience with them would be even worse.

Carolyn A.

We did not and will not be using this company for a variety of reasons. They came to our home to provide an estimate to detach our front sprinkler system from our neighbors, get the system back up and running and possibly install a system in the backyard. Creative Irrigation came back to the home two more times after the initial meeting because they needed to look at the yard again and access our home...again. We made arrangements to ensure we were home to accommodate this each time. Not once did we receive a call or notice during those appointment times and no one showed. We had to call to ask where the worker was and were then advised someone had already been out and that they really did not need access to the home again. This was extremely frustrating to alter our schedules, per their request and not have anyone meet with us. Additionally, we were told the estimates were free as that is all they did, provide an estimate. They then began sending bill after bill and calling incessantly about their ""fee for service"", but could never specify what service they provided. Very unprofessional company. I cannot imagine how they would be should we have hired them. Please avoid Creative Irrigation.

T K.

Well, I guess I'm not the only one who's had terrible service since Allen's Sprinklers became Creative Irrigation. I always had terrific service in the past and like clockwork, purchased my full service package (Winterization, Spring Turn-On and Backflow) in the Fall. Winterization - Perfect! Spring Turn-On - AWFUL. Technician didn't know what he was doing. Marked a bunch of heads as ""needs repair"" and said the ""Office"" will be in touch. No one ever contacted me and he didn't leave any service form to indicate the issues. After numerous attempts by phone and email, 3 weeks later Melania finally responded with an estimation of charges. My confidence already rattled, I declined the repairs. I then asked for the date of Backflow testing since I needed to be home for access of the valve - again, no response. Three more weeks later, a date is finally scheduled for the test. First appt, I take the day off and no one shows. The response when I finally got someone to answer the phone - ""Oh sorry, there was another emergency."" One vacation day wasted. Second appt scheduled - ANOTHER NO SHOW with no call or apology. Again another wasted vacation day. After I called again, and finally spoke to Melania, she informs me that someone was scheduled to come out that SAME day. Um, when were they going to let me know? I asked for a refund and was told a check would be sent the following day. Well, that was over two weeks ago + more unanswered phone calls and emails. The check finally arrived yesterday. (Side note: The tech that performed the Backflow was very professional and I can only assume the report was properly sent to the county.) I'm so sad to see another once wonderful company take such an awful turn. So, I begin the search in hopes there's another Allen's out there somewhere.

Kristina G.

SO... I have had a service contract with this company (before it changed names) for some time. They come out and clear out all of my sprinkler plumbing and turn the system off in the fall, and come out in the spring to test and troubleshoot as part of the turn on service. Last year... EXCELLENT service. This year, really, really poor. They turned everything off just fine last fall... but when they scheduled me for my turn on service this spring(email received 4/11 for service scheduled 5/4), I had to reschedule. I was told that I would be on the reschedule list (by Melania) and they would be in touch as alternative dates became available (4/27). Then, nothing. On 6/16, I went ahead and turned the system on myself, and went through the testing to make sure there were no leaks, etc..., I emailed back, advising that I had turned it on myself, please remove me from the schedule, and I would like a refund for the spring turn-on portion of my service contract. No response. I resent the request for a refund on 7/12... still no response. Very poor customer service. It's a shame because I was very happy with all the tech's they have ever sent out and also with their service previously.

Austin L.

Where do I begin with this terrible experience. I asked this company to give me an estimate for some drainage work in my yard in late January. I received HOA approval in March and have been trying for 3 months to get this work scheduled and done. I call numerous times a week and they keep on saying it is on the board. I call the manager, admin, etc. nothing. No call backs no contact. Not a peep. Not to mention no one has space left on thier voicemail to leave messages. I am done with them and hope no one else.

Erin R.

As with the prior reviewer, I was with another company for regular service, but came home to a huge leak on the side of my house, with water shooting out. I called everyone, including plumbers, but Creative was the only company that answered my call. The owner came to my house on a Sunday night to shut off the water and was gracious and professional. Within 2 days, they had the problem repaired. They have won my business.