Crawford Service

Frequent T.

Mikel Williams has been performing our seasonal HVAC checkups for many years. Mikel's good work and thorough inspections have caught several items that would have become major service issues had he not found them first. Mikel provides an understandable explanation of the system components and will point and teach the problem. Mikel is very professional, friendly and easy to work with. We always feel ready for the next season of HVAC once he has done our seasonal inspection.

Jon S.

Crawford Sevices was sent to our home to resolve a problem with a toilet that was slow to drain. The tech said the problem was an internal toilet and the toilet needed to be replaced. The tech stated the toilet lacked throw not sure what that means. The internal workings of the toilet seemed to be functioning properly to me so I questioned the Crawford Techs' opinion and had a different plumbing company come to our home for a second opinion. The second plumber quickly identified the issue as being with the drain, which was my opinion as well, not the toilet. He extracted a 4-foot web of roots from immediately below the toilet which he had to remove to identify the problem. He then used the main cleanout to make sure there were no additional problems. The Crawford tech also damaged the toilet with multiple scratches marks that cannot be removed with brushing. I am relieved not to have followed the recommendation of the Crawford tech and gone through the expense and time t replace a toilet that was working fine and would not have resolved anything.

Gregg E.

I used Crawford service from Grand Prairie after purchasing a Lenox AC/hearing system at Costco last winter. Right from the start there were problems. The first night I had the system we did not have heat so I called Crawford (this was on a Sunday) and they tried talking me into a weekday appointment. I was insistent that it had to be that day, which they finally agreed on. They showed up and told me the installation was done wrong, which he had to fix. And he did within a few hours. Fast forward to hot weather a few months later, And one night I realized I had no AC. So I Put the thermostat to 70 degrees for overnight and it didn't move 1 degree cooler overnight.  Nothing but wasting electricity.  I called Crawford and they sent out a repairman who said I was totally out of freon. It was leaking from several places so they had to replace the entire coil system. First the tried telling me they couldn't get the part, but when I said "you're still selling new units, I want one of those" and I was real insistent on it, what a miracle - they managed to find the part. After several confusing phone calls setting up the appointment, It was finally replaced. So Last night late (November) we had a warm night and I clicked on the AC at 11 PM, set it to 70 while it was reading 73. Several times during the night I checked it, finally at 5am I shut it off, it was still reading 73. I would say, even though you get the better prices via Costco, I would not use this Lenox system. I know they will fight me on a repair, since that's their job to do in saving money and do less repairs on warranty. This system is junk. Don't be fooled by the Coscto sales. While Costco is great, this system is junk.

Vann O.

I was ripped off by the service tech who led me to believe that the "Cool Club" was a maintenance programe that covered regular maintenance items. It's was over a thousand dollars and turns out be a glorified discount program. no line skipping or preferred treatment. This is a shady business practice and they are lying to people. Does not even include air filters. They won't even schedule maintenance request for you.

don't do business here!

Paola L.

Jose Zapata and Kenji Pearce were amazing. Kenji was very polite and professional from the begging. We got our HVAC systems replaced and they were the best. The Zapata team left me with no words. They were on time, very clean and dedicated. I was amazed on how clean and neat job they did on my attic. It is like a piece of art. I am also very amazed by the customer service of Kenji. He was here to show me how everything was going and took his time to show me how everything works. Jose, stayed until I had full understanding of our new system and air scrubber. I will recommend them all the time hands down. I loved the team Crawford sent for my project.

Scotty B.

We recently had both a Lennox Gas Furnace and Lennox 5 ton A/C system installed in our home. After talking to numerous other HVAC companies and gathering bids, we are so happy we found Crawford Services and our sales rep, Kenji. From day one, we knew we had found the right company after Kenji performed his analysis of our existing system and issues. Although, we spend a few more dollars above the other bids, we could not be more pleased with the professional service we received from product knowledge to final installation. The installation process and the guys who did the install were so professional and knowledgeable. We are forever grateful we found Crawford Services and its team. We could not be happier with our decision and the Lennox system we installed.

Be V.

Joe Gil has been my technician for a year and he is always professional and on time. He is very thorough explaining my options and any concerns I may have.

Melinda D.

Plumbing backed up at 10:30 am on Labor Day. I have a service line warranty so I called them. Nobody came out or called on Labor Day. My husband snaked the line at 6pm so we could use the bathroom. The drains were still slow to drain. I got a call from Crawford services on Tuesday and scheduled an appointment for Thursday at 8am I got a call at 7:40 that they were on the way. At 8:30 nobody had showed up. I was told they would be there in 10 minutes. 20 minutes later at 850 ( almost an hour late) matthew jolly showed up and looked around. One of my outflows was blocked by bushes. He said he didn't have access so I cut the bushes. There was another outflow that I showed him however he wanted access to the blocked one. Then because there was no water in the outflow line he refused to look for a blockage. He did nothing to resolve my issue. I called service line warranty back. They sent Drain and Plumbing service my information. They called and were at my house within the hour. Awesome service I do recommend because they found the roots in my line in about 10 minutes and will be fixing the problem. Crawford service did not want to fix my blocked drains. They wanted to deny I had a problem. I will never use Crawford services for anything. Terrible technician. Obviously did not want to have to do any work. Only gave them a star because I had too. They don't deserve even one star

Donna O.

ricky had stated that he could not fix my plumbing problem ..stated it was pre existing and water lines were crossed ...i called another plumber and my house was fixed in 45 minutes and that was time to travel to get a 1/2 inch galvanized 2 to 3 inch coupling ...thats just wrong and homerserve uses ur company ...watch out folks

Tony S.

First I should say that I did not choose Crawford Services. They were sent by an insurance company I use to do the work, as one of their "trusted" contractors.
The repair seems fine. My issue is w/ their clean up work. They left my yard a mess, cut sprinkler lines and landscaping lines. And when asked when they were going to fix these things, they hide behind their agreement w/ the insurance company on what they "are & are not" responsible for. So, if you are going to use these guys make sure you check w/ your landscape company and your sprinkler company to get other quotes for the money you will need to spend after Crawford "fixes" whatever you may have them working on.