Cranney Home Services

Karen M.

Called for water heater flooding basement and loud hissing sound from water heater. Since advertised as 24/7 service we hoped for a call back (as assured by answering service); nothing. Found service who responded to us and we did as instructed. Frustrating experience, if you are not a 24/7 responder, please do not advertise yourself as such. So disappointing.

Sharon B.

I have not had good experience of late with Cranney. They installed a new AC unit/furnace in March 2021 and AC did not work when needed in June. I paid a lot for the new furnace/ac system and they had to come out 3 times to get the new installed AC working. Also--I had them replace 5 smoke alarms only to be awoken at 3 AM with one going off for no reason after the installation 2 weeks ago. I had to get a ladder out at 3AM to disconnect the unit. I'm 70. I'll be looking to any other company even though I have warrantees.

Gaby L.

Nick and Joe did an outstanding job! Everyone is friendly, they listen to you and you get your appointments dispatched and completed seamlessly.

I had a lot of electrical work needed to be done, including installing lights on upstairs rooms and they are amazing - dimmer included. They listened to everything, were on time and very friendly.

I definitely recommend Cranney,

Wendy M.

I give them one star as they showed up in the agreed time frame....I needed a plumber to do something about a ""water hammer"". Frank immediately determined that my expansion tank was ""full"" and needed to be replaced. The cost to replace will be $367. I agreed to have this done as the ""water hammer"" shook the pipes. Right next to the expansion tank is a valve that to Frank appeared to be corroded. It was a valve that I don't think has ever been used...But, it did appear, on the surface, to be corroded. I don't think he even opened the valve to see if it workThe cost to repair that would be $585. He said he would have to come back at another time. But, wanted me to pay in full or pay half. I paid half. I got a second opinion and they scraped all the corrosion off to reveal an intact valve. He opened up the valve which worked fine. I called the next day to cancel the appointment with Cranney and told customer service that I wanted my money refunded. She said there might be a ""stocking fee""! And would talk to the manager and manager would call back. After two days, no call back. I called and talked to a different customer service with the same-she would bring it to the managers attention. These were very aggravating calls as I was basically getting nowhere. I did get a call from the manager who nicely agreed to give me my money back. I haven't gotten my money back yet. Oh, and I still have the water hammer problem! So, this was my experience...
Today, to Cranney Companies credit-they refunded my entire bill...

Michele M.

Totally dissatisfied from start to finish.. Ok so 49.00 to come to the home. That's understandable, but in the home no more than 30 seconds and now I'm told I need to pay an additional 245.00 as a ""diagnostic"" fee. Ok so I pay 49.00 just to have them tell me I need to pay another 245.00 for them to actually see what the problem is.. How crazy is that? 30 seconds later, the problem was found to be the breaker.. In addition, I was supposed to be the second appointment when they were coming back but when I called at noon, they said oh it won't be til late afternoon.. Really?? Had to reschedule for the next day. Was told I'd get a call ahead 1/2 hour, but that never happened either.
Technician was condescending and all he was interested in was trying to sell me a membership..
Bottom line, a lot of aggravation and a cost of $315.00 for less than 2 minutes of work.
Never again..

Deborah J.

Phone interaction was pleasant. Wanted me to pay $699.00 to replace my kitchen sink with a new one I had purchased. I refused service. Ridiculously high prices.

Ellen G.

Avoid this company!!! I bought a heat pump from them They never told me they don't work when the temperature is below 30 degrees!!! Of course we had a week of sub freezing temperatures & it died!!! Also the kids installing it were about 17 years old!!! What a disappointment Avoid at all costs!!!

Peter K.

Cranney service people did install the necessary part to get our furnace up and running. However, it seemed they were much more interested in selling me a new furnace. They gave me an estimate for the part replacement and said it was a big job. (At the same time they also provided an estimate for a full replacement.) We decided to just repair so we had time to consider replacement and get estimates. When they came to replace the part it took less than two hours. Online the part was listed by Amazon at $274. I ended up paying $1144 for the repair. I complained that I hadn't realized the ""estimate"" was actually a hard bid. They offered a $125 refund! I won't be doing business with Cranney again.

Keith M.

i called cranney home services in danvers for an installation of our $600 dishwasher!
it took the plumber the better part of the three hours he spent in our home unhooking the old one!
after three hours in my kitchen he told me that he had called a cranney electrician to complete some electrical work that needed to be done prior to installation !
so , he told us he had finished his end and requested a check for his time- $457.00!
when he departed, the dishwasher was sitting in the middle of my kitchen !
next thing. two electricians show up!
so i asked the electricians if they were looking for a check as well!
they told me that they were looking for a check for $522.00!
almost $1,000 to install a $600. 00 dishwasher!
i called douglass appliance and asked them what was a reasonable price for a dishwasher installation!
they told me that it should not cost more than $300 !
i spoke to ricky( manager) at cranney and told him about my dilemma ! he was a gentleman!
he explained that additional work was required, but agreed to deduct a total of $275 off of my 1,000 invoice
this invoice had already reflected the 15% off because we had signed a service contract with them!
it aggravates me at the total expense!
without a service contract, i was looking at a bill of over $1,100 on do a simple installation !
i must look extremely stupid to these people!
if i had not voiced my displeasure at the outrageous fees, we would have been out $275 on top of an already ridiculous charge!
completely appalled at their charges !

Donald H.

I live in Lynn, MA. I have a vacation home in Ossipee. The call my wife made for service was for Lynn, Ma. Regardless, no return call. Period.