Craig's Plumbing Solutions

John O.

Showed up without bringing the proper tools for the job. I had worked at a clog in my washer drain, and asked for them to bring a larger snake for a 2"" drain. When the technician's showed up the first time I asked if they had brought the large snake, they hadn't. So they repeated all the work that I had previously done, which didn't fix the problem. However, this did rack up charges. They left saying the would return soon. A week and a half later they got me back into their schedule. Then they didn't show up. Another week goes by and we are able to get back on the schedule. This time they did bring the large snake that they should have brought the first time. 20 minutes later the clog was cleared. I was charged $577 for what should have been a 20 minute job in the first place. I can understand being charged the call out, an hours labor, and supplies. However, when you milk out extra wages... that's just not right. I should have just rented the proper equipment from Home Depot for $65.00, and had the job done 3 weeks earlier. Can not recommend.

Frank J.

So we needed Craigs plumbing again...not their fault. They are local and very responsive. Can't say enough about their great service. A big deal is, I trust them!!!

Julie F.

Everything you want in a. plumber: he showed up on time, worked hard to fix the problem, charged what he said he would, and made friends with the dog.

Cory D.

After reading so many positive reviews about Craig's Plumbing (and the fact that they were local), I thought I would give them a try. It didn't go well and it all boiled down to poor communication. I called them to get an estimate on a project and explained the details to their secretary. I was told they would get back to me to schedule a time to come out. 1 week later I hadn't heard anything so I called back and talked to the same secretary, who assured me I'd hear from them soon. 2 weeks after that the owner finally called me. I missed the call, but called back later that day (he gave me the office number). Again talked to the same secretary and was told to leave a message. Well, it's been over a week later (and a month since the original call) and still no call back. If it's that hard to get an estimate from them it sure seems like a red flag. I'll take my business elsewhere.

Pat R.

Craig's Plumbing just completed a job for me replacing an old and leaking pressure tank in my basement. The team arrived on time and were great to work with. They really did a nice job and the finished installation is far superior to the original. I have another plumbing job coming up as part of a remodel and won't hesitate to engage Craig's Plumbing again. Great team, great service!

Janice D.

These guys are the best! We've used them quite a few times and every time they are prompt, get it fixed and offer great solutions to prevent future issues.

Linda B.

I contacted Craig's Plumbing to repair a leaking pipe in my irrigation system. They did a terrific job and the price was reasonable. I would not hesitate to hire them again and recommend them highly.

Amanda B.

Craig's is doing the plumbing on a bathroom addition in my basement and they have been awesome to work with! Very friendly guys and reliable and they even fixed a couple other things while they were here. 100% recommend

Hope J.

Great work but lacking conflict management and communication skills. These guys were my go-to plumbers for which lasted a few jobs, which were all done to my satisfaction. The last job they did, however, led to a dramatic altercation. When I was concerned about the work they did, we had some schedule conflicts, so the owner, Casey, agreed to check out a video of the problem. He never responded. I believe he thought what I was reporting was unrelated so he disregarded it, but with no communication.
A week later, the problem I had asked about led to an emergency. Fumes filled our rental and emergency service was called. The emergency tech was suspicious of the work they had done and said it was probably sewer fumes.
When I contacted Casey directly -- pretty angry about the lack of response on his part -- his response was totally unprofessional. He wouldn't acknowledge his promise to get back to me about the video. He disagreed with everything I said, was super defensive and childish, instead of just saying they'll get to the bottom of it. In the end, they came out and verified their work and cleared their name... But the unprofessionalism along the way was very unnecessary, unhelpful.

David N.

This outfit is great. Their response time was superb, and they referred me to another business for some flood damage. They acted as a go-between initially.
Instead of just stopping the leak, they generously referred me to others that specialized in areas that I wasn't aware that I needed.
Craig's is now on my short list to call for any plumbing needs. They have shown to be honest and fair in pricing.