Craftsman Sewers

Kevin P.

I spoke with Felix in the morning and he came out later that afternoon to do the FREE camera inspection. Felix was helpful and able to give an honest assessment of what our plumbing issues were. It is hard to find honest service these days and I would say that Felix and Carter sanitation is great way to go.

Meng J.

My toilet had a particularly stubborn clog that we couldn't solve for three days. Then I sent out a quote request and Carter Sanitation promptly got back to me within an hour, even though it was almost 10pm. Their price was easily the best amongst the group. We made an appointment window for 8-10 the next day. When they arrived they were really professional in doing an evaluation and testing of the clog. They made a couple of suggestions, explained that if the standard procedure wouldn't work they would need to remove the toilet to access the sewer line. They decided to give it a second try with tools from another site. After trying again they were able to successfully unclog it without removing the toilet. I appreciate fully the professionalism & honesty with which this company services clients. Without a doubt, All my future plumbing issues will be solved by Carter. Thanks guys!

Edgar T.

Carter Sanitation was referred to me by one of my co-workers. Felix was very professional when I called to set up a no cost and no obligation appointment for our sewer line problem. When he showed up the next day, Felix explained in the most general terminology of our situation. He gave us options with pros and cons. Even though the price is still expensive, but he gave us a little bit of a discount. Thanks for helping us with our sewer line problem.

Agustin P.

Starting off, Felix communicated with me very well and updated me on his time of arrival via text and was there on time.

As soon as he got there, he started educating me on the type of drain system I have on the property. He was very professional and detailed with the information throughout the process.

After he and his crew were done clearing the drain, he gave me the short term and long term fix solutions with out being a pushy salesman.

Carter Sanitation is a top tier company and partly due to Felix's great customer service.

Diana Q.

I'm glad to have found Felix and his team. After coming across a non-licensed company who over charged me for hydro jetting my main line, I was skeptical of everyone I was meeting to replace my main sewer line. I decided to go with Carter Sanitation, who provided me with the time to ask questions, depth details of what the process would consist of, payment options and best price quote with city permits. I will definitely call Felix again and recommend anyone to their team who is looking to replace their sewer line!

Ian F.

We are looking to do an addition on our newly purchased home. Given we were uncertain about the exact location of the septic tank (and its condition), we called on Felix. He spent about 15 minutes on the phone with me talking through the various components of a septic system. The next day he showed up on time with his team so they could put a camera through the pipes to check the location and condition. Even though they were not successful at first, the checked for other entrance points and ultimately were successful. They were timely, persistent, and got the work done in a professional manner. Felix then explained what they found in specific context to the addition that we want add to our house, helping us to know what questions to ask our architect and contractor. Would fully recommend Felix and his team.

M W.

Felix and his assistant made fast work of pumping our tank
with no fuss and no muss. I will call them again next time I
need my system cleaned.

Hank H.

[Backstory]
Early August 2018, Clean Out was doing a repeat, root maintenance on our sewer line. On our second year, they stopped service when they realized the line needed replacement. They reported the line had detached and could collapse. The line was the original clay pipe from the mid 1900s and survived at least one earthquake.

Clean Out offered to help but I didn't like the fact that they missed the whole thing the year before. I called 2 other services in order to compare and contrast. Clean Out also kept the money for the service they did not complete as a forwarded payment for what they assumed would occur.

Our city has been ripping up the roads all year complaining about blocked sewer lines from shoddy ""craftsmanship"".

[Enter Carter ...]
We decided to pay more and do it right with our city included. Carter sprang into action and got the process started within a few business days (this includes the permits etc).

There was another surprise waiting. When they broke ground, they noticed our gas line was right on top of the sewer line and was leaking. This emergency was escalated though the bureaucracy and by the next day, new contractors and permits were in place. Both lines were repaired and upgraded for decades to come. Our neighbors also got some safety upgrades on their aging service alley hardware.

I have to say this experience had a lot of entropy and I'm glad Carter was there to handle it all.

I would definitely use this team again -- especially compared to the other first option!

Jimmy T.

Needed service ASAP. These guys came through. Felix was an awesome guy to talk too. Would definitely recommend their service to anyone. Keep up the good job.

Kourtney R.

Felix from Carter Sanitation is simply amazing. We were very worried and upset when we found out we needed to replace our sewer line ASAP. Felix came out to my home on a Sunday and gave us a free quote and walked my husband and I through the process. I received quotes from a lot of companies and Felix went above and beyond. He showed us the material of the new pipe he recommended and the options we had. These guys are experts, all they do is sewer lines! This is who you want to hire to fix your sewer line. They didn't try to upsell us, they told us the facts and gave us a great price. He was able to start to the job that week, since we needed it done ASAP. He kept me updated thru the whole project and even sent me photos the show me the progress. They were honest and fair. They worked with us on payment, which was amazing since the job needed to be done ASAP. Thank you Felix and your team!!! I am so happy this job is done and I can run my washer and dishwasher at the same time and not worry!!!!! Thank you!!