CPL Cable Pipe & Leak Detection

James S.

CPL. was suggested by both my gardener and a plumber. I called after 9:00 pm and a technician was out at 8:30 a.m. Sharp. He found the leak in less than one hour saying, ""It is where the copper pipe joins the PVC. It is deep."" I handed a thin steel rod to him and he slid it down in the soil exactly at the joint of the pipes. The excavation was narrow and exactly on the spot where he was proven correct.

Ali S.

I called out CPL because my water bill was unusually high. I thought I had a leak in my irrigation. In no time at all they were able to locate it and let me know what the problem was. I would use them again and highly recommend them to all my friends and family.

Jenn G.

I noticed I had a warm spot on my floor in my kitchen. I called a plumber out, after he looked around he told me that I was going to need a leak detector and recommended CPL. I called them and they were able to send out a technician the same day. When the technician Mark, arrived, he was very kind and polite. He explained to me that first he was going to listen to all my pipes hot and cold to determine which pipe was leaking. It wasn't long before he determined that it was my hot line to my kitchen sink that was leaking. He then explained to me that he was going to locate the line to determine the path the line takes to get to the kitchen. After he located the line he then listened and checked the line for leaks. He marked a square about the size of 2 tiles in my kitchen and told me that's where the leak is. I had my plumber come out the next day to dig up where CPL marked the leak and it was exactly where Mark had marked it. I was very satisfied with CPL's service and professionalism and would definitely recommend them.

Vicki J.

I have to say that I am unsure how they have any negative reviews. Their customers service was exemplary, returned my call promptly and sent out a technician within less than a hour. The technician was very knowledgeable, informative and professional. My house is from 1940s with interesting plumbing (main turn off valve has been enclosed and not assessable) on a fairly large lot. It should of made finding the leak very difficult, but not for this technician, he found it. I hope never to need ""leak detections services"" again, if I do I will be using CPL and will not hesitate to recommend them to others.

Carlos S.

WOW, their customer service is HORRIFIC! I left a message yesterday (after 5) and sent an email message off their website for a return call, pretty much expecting a return call within the first hour of their office opening. NOTHING. Called them, and they are booking for the next day. Since we are without water asked if they could refer to someone who might be able to take us same day (yes I am aware they don't want to lose business, but truthfully it doesn't hurt to help people) and she promptly said ""No, I can't help you with that"". Work your return calls people. Snide service brings you nothing.

Rachel Z.

CPL (Jake) came to my house on Tuesday because I was told that I may have a hot water leak in the slab. I was given a 4-hour window of when they would could be there and received a 30 minute call ahead.
I took this problem as a learning opportunity to understand more about my water heater. Jake had no problem explaining things to me along the way to diagnosing where the leak actually was along the pipeline. They charge for a 2-hour minimum, and it only took him an hour and 15 minutes. I am glad it did not go over the 2 hours, because that is when the price gets nerve racking.
The secretary's on the phone were very friendly for scheduling the service and updating the arrival time.
I am happy with the service I received. Hopefully the leak can now be fixed by a plumber that exerts service just like CPL did.

Chuck M.

Called CPL out for a leak that we could not locate. The person I spoke with on the phone scheduled the appointment for 11am the following day. At 10:30 the next day she called me and advised that the service tech was on his way from Temecula.

Jose Chacon arrived ON TIME and explained in DETAILl what he was going to be doing. He spent about an hour using his instruments and going from the front of the house to the back. He located the leak which as a bad pool overfill regulator.

Jose also made several recommendations to change valves on our water heater and other locations that were not leaking but could cause long-term potential problems. Jose was courteous, very knowledgeable and had a very pleasant demeanor.

I would STRONGLY Recommend CPL and Jose for any leak issues.

Monica H.

I had a great experience with cpl. They were able to have someone to my house within 20minutes of me calling. Dave was very thorough and helpful and diagnosed my issue quickly. The phone interaction was also great. I would use them again.

Steve L.

As multiple parties have indicated, the prices for their ""expertise"" are usurious (look it up). I would also say they fail to delineate what will actually take place, in the sense that I thought the minimum they charged (~$250) would be a comprehensive assessment of my property, not just water pipes, but also drainage pipes. Nope!...if you want that, with camera inspection, it's another $300. Not an insurance job (yet), so it all comes out of my pocket. I wasn't there at the time to see what the guy actually did, but my understanding was that it was less than 30 minutes. Where can I find a gig like that? Outrageous...will NEVER call these folks again.

Mike M.

I certainly cannot recommend a company that I wasted $270 on.

They spent about an hour at my home for $270. Like other reviewers, they misdiagnosed the leak location, causing multiple square holes to be cut through the driveway concrete. In fact the leak was right under the portion of the seam in the concrete where the water was leaking the fastest - not where they marked it. Unlike another review, when I called, they would not discount their price at all.

Be careful what you sign. They said it clearly stated in the contract that there was no guarantee they would properly locate the leak. I think I may have been misguided in signing the contract after they marked where the leak was. What I do recall is that I signed a blank ipad screen with my finger right after I gave them my credit card for payment. I was not told that I was signing a contract and I assumed my signature was only for the credit card payment. Only later I received an email contract with my ipad-finger signature on it.

I don't know if there was deception . . . you can decide for yourself about their business practices.

I was told afterwards to try Advanced Detection Services (619) 697-5900.