CPL Cable Pipe & Leak Detection

Chuck M.

Called CPL out for a leak that we could not locate. The person I spoke with on the phone scheduled the appointment for 11am the following day. At 10:30 the next day she called me and advised that the service tech was on his way from Temecula.

Jose Chacon arrived ON TIME and explained in DETAILl what he was going to be doing. He spent about an hour using his instruments and going from the front of the house to the back. He located the leak which as a bad pool overfill regulator.

Jose also made several recommendations to change valves on our water heater and other locations that were not leaking but could cause long-term potential problems. Jose was courteous, very knowledgeable and had a very pleasant demeanor.

I would STRONGLY Recommend CPL and Jose for any leak issues.

Monica H.

I had a great experience with cpl. They were able to have someone to my house within 20minutes of me calling. Dave was very thorough and helpful and diagnosed my issue quickly. The phone interaction was also great. I would use them again.

Steve L.

As multiple parties have indicated, the prices for their ""expertise"" are usurious (look it up). I would also say they fail to delineate what will actually take place, in the sense that I thought the minimum they charged (~$250) would be a comprehensive assessment of my property, not just water pipes, but also drainage pipes. Nope!...if you want that, with camera inspection, it's another $300. Not an insurance job (yet), so it all comes out of my pocket. I wasn't there at the time to see what the guy actually did, but my understanding was that it was less than 30 minutes. Where can I find a gig like that? Outrageous...will NEVER call these folks again.

Mike M.

I certainly cannot recommend a company that I wasted $270 on.

They spent about an hour at my home for $270. Like other reviewers, they misdiagnosed the leak location, causing multiple square holes to be cut through the driveway concrete. In fact the leak was right under the portion of the seam in the concrete where the water was leaking the fastest - not where they marked it. Unlike another review, when I called, they would not discount their price at all.

Be careful what you sign. They said it clearly stated in the contract that there was no guarantee they would properly locate the leak. I think I may have been misguided in signing the contract after they marked where the leak was. What I do recall is that I signed a blank ipad screen with my finger right after I gave them my credit card for payment. I was not told that I was signing a contract and I assumed my signature was only for the credit card payment. Only later I received an email contract with my ipad-finger signature on it.

I don't know if there was deception . . . you can decide for yourself about their business practices.

I was told afterwards to try Advanced Detection Services (619) 697-5900.

Jason R.

CPL is great. Their techs are very knowledgeable & able to find leaks within just a couple hours. They use top of the line equipment to ensure the best service possible. They are willing to travel to job-sites and flexible when scheduling to fit your availability. I would recommend CPL to anyone that is in need of a good leak detector.

michael g.

I hired them to find a pipe leak under our rear yard concrete patio. They marked a spot to cut and I rented a concrete cutting saw. Long story short, the leak was not where they indicted--not even close. The actual leak was at least 6 feet from where they indicated. This caused me to cut up a much larger portion of our patio than anticipated, costing us more time and money. I paid $270 for their service and am not happy. I asked for a credit or refund and they only refunded a measly $40. Do yourself a favor and shop around for a different company. They do not stand behind their work and you might end up paying for nothing.

A B.

I don't know why the reviews are so bad. They were great to me. We had a leak under our driveway on a Saturday. We called plumber after plumber, all who were busy. Finally found one available at a big plumbing business who said we'd need a leak detector first, but was only able to find someone to come out the next day. I didn't want to wait, so I called CPL directly. They called me right back and said their earliest was the next day as well, so I booked them.

The guy called when he was 1/2 hour out, which was well within the time slot. When he got to my house, he was really friendly, knowledgeable, and efficient. He found the leak within an hour and then even helped the plumber and my husband with removing the pavers and digging.

We had him out on a Sunday, so had to pay double time and had a two hour minimum, but it was worth it to us. We wanted to turn the water back on as soon as possible, and with CPL pinpointing the leak for us, we were able to dig up the area we needed and get the line patched. I recommend them to anyone who needs a leak detector.

Stephen C.

I had almost the same experience as Jacob did, except that the detection was done at my home. They said I had a leak and told me the area to dig. I paid someone to dig a hole 5 feet long by two foot wide by three foot deep. After this I discovered there was no leak at all. When I called the technician, he said to wait a few days and he would call me back. I waited five days, he did not call, hoping no doubt that I would go away. After this I called the company and they had him call me. All he could say was that I was lucky that there wasn't a flood. I called the company again expecting reparations. The woman in charge basically told me to pound sand. So, they have my money and I have a messed up yard where there was no leak. The people who gave them five stars must be associated with the business. It is a terrible company, steer clear.

Kathy T.

My plumber recommended CPL when I felt a warm spot on my floor. Jose was very thorough and knowledgable. He mapped out where the leak was as well as the manifolds and other lines so the plumbers have options. Very friendly and customer service focused.

S B.

There was a leak at rental property that I manage. I called a leak detection company out and they were not able to find the leak. They did not charge me a fee and they scheduled an appointment with CPL for them to come out and attempt to find the leak. The gentleman that scheduled the appointment for me told me that CPL would charge me $270. The next day CPL showed up a little over an hour late, the tech located the leak and told me that I owed them $370. I called CPL's office to advise them that the previous leak detection company that scheduled the appointment for me told me that the fee was $270. I was told that extra $100 was a travel fee. I explained to them that this is not what I was told by the other leak detection company. After going back and forth for a while, I was transferred over to Ruth who was extremely rude and began lecturing me about travel time, all the other jobs they could have done, how much money they lost by sending someone so far out to my property, etc...At this point I asked Ruth why they would send someone all the way out to Hemet from from San Diego when they have an office in Temecula that is only about 20 minutes from this particular property. She did not offer a reasonable explanation and carried on with her lecture. The next day I spoke with the Owner of the company (Brad). He listened to my story and seemed somewhat sincere while offering an apology. The end result was, a $50 travel fee added to my bill ($50 more than what I was told it would cost). Based on my experience and the end result of the situation, I would advise NOT to use this company. It was a very unpleasant experience.