Cox Plumbing

Rick W.

Do not use this company. My home warranty company assigned me this plumber after my water heater failed. After approximately a week of dealing with Leslie she told me twice she would call me back about scheduling details and never did. Her husband, the plumber, showed up at my home on a Friday and told me they could install the water heater the following Tuesday and I told him I would confirm that appointment after the other contractors finished the water damage repairs, and I did so. I contacted them Monday night and Leslie told me they had three other water heater repairs and would try to make adjustments. She again never called back until Tuesday morning at 10 AM to tell me they could not show up until Wednesday. Then the home warranty company called to tell me the plumber advised them of $630 of out-of-pocket costs I had to pay. I called Leslie to confirm these costs because another plumber advised that $400 of those was not required if those items were already there. I canceled them and arranged for another plumber through my home warranty company.

Shauna L.

Bradyn phoned 20 minutes before his scheduled appointment to assure us that he was on his way. . He arrived, was courteous and knowledgeable, and quickly installed a garbage disposal to our complete satisfaction. Answered all our questions and demonstrated how to care for and reset, if needed, the new disposal. This is a family-owned business and we're been impressed with their tradition of friendly customer service.

Shawn J.

My home warranty company picked this company or I would not use him at all. Took 4 days to get a call back to schedule appointment. Missed his appointment. 1 week to order a 50 gallon water heater that everyone stocks. Missed his first appointment to install, and has now missed 2 more appointments he made with me. I am beyond pissed and will recommend no one use him

Tim M.

I would say don't waste the cost of a phone call even trying to get them out. Lauri W. is correct. They will not commit to a time. Rude when it comes to customer service. Why they are still in business is a wonder.
DO NOT USE!!!!

Lauri W.

Was referred to Cox Plumbing and Heating through our homeowners warranty. We had a garbage disposal that was pouring water out every time we would turn it on. Since this was covered under our home warranty we tried to schedule with Cox Plumbing for a week. They would never commit to a day and time and the wife would keep saying she had to check with her husband as to when he ""wanted"" to come out. I called everyday for a week to see if she found out from her husband when he ""wanted"" to come out and replace our garbage disposal. Finally on Friday when I called yet again, she said that her husband would come by some time on Saturday on his way to Salt Lake City. I asked her approximately what time and she said some time on Sat. So I asked if we could at least narrow it down to am or pm. Hesitantly, she said in the afternoon. Well.....after waiting ALL afternoon and evening, he was a no show. No phone call or anything. Very disappointing and cannot believe someone runs their business this way.

Roger D.

Rod Cox Plumbing installed our water heater. We've smelled natural gas in our house ever since. Questar came out and red tagged our water heater and furnace citing:
1. No combustion air.
2. No t&p drain.
3. Vent needs to be upsized.
4. Hole in flex line.
5. Needs an earthquake safety strap (2nd one).
6. Improper installation.
I have no problem with Lowe's, but they contracted this plumber to do this and he didn't perform up to their standards nor State of Utah code. I don't like to put stuff like this on Facebook, but when you expect someone to do a job, you don't want them to put your family's health and safety at risk.

David T.

Have used Cox Plumbing twice now. On both occasions Rod was FANTASTIC! He was quick to diagnose the problem and just as quick to get to the solution. This is the only call I will make for any (and all) of my future plumbing needs. Thanks again Rod for super service.