Courtesy Plumbing & Heating

Sahib H.

I had a service call scheduled for 7/11 for a pipe leak for cold water inlet to my tankless heater. The service provider arrived on time, he looked at it and was confused about the source of the leak. He had noted the leak was from the copper pipping leading to the tankless water heater, however I had to tell him that the leak was from the flex tubing. The water was leaking and trickling down to the copper piping. The plumber had incorrectly assumed the source of the leak. Basic and fundamental mistake. He said he needs to get parts and would be back in a few minutes shortly. He did not return for more than hour and a half! No courtesy call, we just waited. He explained that he had to go far to get the copper pipe and the cost of the repair would be $395. My intuition told me he did not seem competent as he wasn't able to correctly identify the leak . I declined the service. I called their office and spoke to the customer service representative, Tiffany, regarding the competence of the plumber, she said she would discuss with the manager and get back to me. After a day of waiting, I did not hear from her. I just get an email with an invoice of $75 for plumber visit. I would strongly recommend not using this company as they are incompetent and have terrible unresponsive customer service. I was able to get a local plumber who resolved the issue immediately for parts and labor of $160. An expensive copper pipe was not required, a flex pipe did the job . I would strongly recommend not using this Company based on my direct personal experience with their incompetence and customer service.

Staying A.

They were the first company that was able to come out to my house for a leak that we were having. My normal plumber was busy that day. They arrived on time and were friendly, but that is the where the positives end. The costs were outrageous and I still have the same leak with a hole in my ceiling. I called back twice and left voice messages. The company did not return my call. I chose this company because of the ratings, but they are probably mock ratings and do not account for the lack of clarity in their pricing, technical abilities to fully troubleshoot an issue or customer service follow up.

Shannon K D.

I called Courtesy Plumbing to help re-install my garbage disposal after putting in new stone counters and a new sink. I was having trouble as there was a pipe in the way (went from a double sink to a single). Not only did Courtesy Plumbing help me immediately, they sent someone within 2 hours of my calling them and gave me several options to 'fix' the issue. I could not be happier with them and will highly recommend to anyone looking for Plumbing Services.

Brent Z.

Courtesy Plumbing and Heating came to my house a few weeks ago to replace a toilet supply valve that was not working properly. They charged me $280 to replace the valve.

The person who showed up to do the job did not have shoe covers on so I asked if he could put those on because my floors were new. He went down to his truck to get them then put them on. So I was working in my home office and several minutes later came to down to check on how the job was going as it was an easy job. Basically consisted of turning off water supply to house by furnace then replacing valve by toilet.

There was a cup full of dark brown liquid on my new floors by the toilet so I asked the plumber if he was chewing tobacco in my house and he said he was. I told him I do not allow that in my house. I had scheduled a water heater replacement job with Courtesy and called to cancel that job with their customer service people.

The manager called me and said chewing tobacco on the job was not allowed and they would retrain the person who did that. I found a much better price with another company and they installed a 9yr. water heater for much cheaper than Courtesy's 6 year water heater. They were very respectful, courteous, and neat and did an excellent job including new plumbing to the water heater, new expansion tank, etc. for hundreds less. Their company is called Euro Plumbing.

Matt S.

I used Courtesy Plumbing to fix our home inspection corrections. I would recommend Courtesy Plumbing to anyone. I first called Applewood plumbing and they came out and quoted me four times more than Courtesy and charged me a fee. Whatever you do, do not use Applewood. They are terrible and only care about selling you new stuff without looking into fixing what's broke. After calling numerous plumbers, Courtesy was the only plumbing company to give me a quote over the phone. Doug the technician was professional, honest and did an awesome job. The prices were very reasonable. I really appreciated Courtesy's honesty, hard work, professionalism and dedication to fixing our plumbing issues without taking advantage of us.

Connie S.

Courtesy Plumbing and Heating has been very prompt with their services doing the job quickly and efficiently and are fair with their prices. And very respectful and courteous while in the home. Courtesy Plumbing is the only company that I use for the reasons given. Thank You!

Connie,
Sedalia

Samantha P.

Really, really, incredulously overpriced. Had to have a service call just to get an estimate. The price was $600.00 over the two other estimates I received. I had to pay for the service call to boot. Absolutely would not use again.

Cassy T.

I am so happy with Courtesy Plumbing and Heating. Our furnace broke down late on a Sunday night. They came out and fixed it for us. He gave us a good deal and really knew what he was doing. We had a different company come out earlier who gave us a quote twice as much without actually telling us what was wrong.

Doug Williams was the guy who came. He was so kind and made time to come out late on a Sunday so we would have heat! He took time to explain everything and really show us what our options were.

I would recommend them to anyone!

Beth B.

I am so pleased to have found Courtesy Plumbing & Heating. They are an extremely professional, experienced company, and installed a new furnace and AC unit for us. Not only did they send out two great technicians, who patiently explained everything to us, but the office staff, lead by Paulette, are fantastic. Competitively priced, but more importantly, experts that are a pleasure to work with.....Highly Recommend

F D.

They did fix my furnace but at a inflated rate. When I challenged them, they said they would match any reasonable offer. I got quotes from 2 independent companies for approx. $150 less than the bill. I asked for the $150 difference in a refund. No calls back. The technician (J.R.) did finally did call back with an attitude I told him I talked to Tom. the owner and HE suggested I call other firms to see if I got over-charged. I did exactly that and it looks like I did!! Still no settlement on the inflated bill.

They charged me about $300 for 1/2 hour of work. That is excessive. Sorry. I'm in the service industry also and we charge $150 per hour. We use $100K worth of equipment (Land Surveying) and our time and trucks.

If you want descent service at an inflated price, call Courtesy Plumbing!!!