County Wide Plumbing Heating and Air

Christina T.

My Ac was making noises and I noticed some leaks coming from it. I called County wide at 8am and within 30 minutes Nick from County Wide shows up.First I must say he was friendly,courteous and knew exactly what he was doing. My husband and I had Nick install a complete HVAC System. We've had Nick come back a few times since then to fix minor leaks here and there around the house. I will definitely refer County Wide to my Friends and Family

Fran C.

NEVER, NEVER use Country Wide Plumbing Heating and Air. We used them and they are total RIP OFF's. They replaced a drain pipe under our bathroom sink and cleaned out the drain. The also replaced a garbage disposal. They charged us the exorbitant amount of $999 plus!! I couldn't believe it. I should have checked on Yelp before we called them.

Becky P.

Right off the back the man shows up and throws his cigarette out of his truck, while it was still lit. So disgusting. His name is James and he wasn't professional at all, his pants were barley on him, they were really baggy. He was fixing my shower head and was grunting and said some words. He then came back out and said he might have to charge me more because he couldn't get it off, when he already have me paper work to sign for the amount he was going to charge. He was wearing the Beats by Dre head phones the whole time so I couldn't ask questions and I'm just overall dissatisfied. I would not recommend his service to anyone.

Ron G.

I did not have a customer-friendly experience and do not recommend County Wide Plumbing. The plumber who came out was very nice. I was not home at the time. He found our toilet leak and we paid $180, which supposedly was a discounted charge. However to replace the wax seal on the toilet, while he was he was already onsite, we were quoted $225. Since we thought this was high, I called the owner who was argumentative and not customer friendly and proceeded to tell me about other companies who would charge a lot more. He also said he discounted the price of the discovery and holds to his $225 as his policy is also to replace the water line/valve at the same time. The discovery charge is paid by our insurance but we pay for the repair cost. I am not particularly adept at home repairs but have replaced wax seals myself in the past in 30 min and will do so in this case as well.

Although I am not happy with their quoted charge for replacing a wax seal, I more dissatisfied as to how I was treated on the phone by the owner.

Sandra D.

This is my first time reviewing a business but, I am compelled to warn the public. This company is a RIP OFF! Their $24.95 service charge is a gimmick to get into your home.
Our appointment was for this morning between 8 and 10 am. At 9:45 we received a call that our repairman would be 30 - 60 minutes late. Okay, not a big deal. Nick came to our home to replace a shower handle and a tub spout diverter. He did not have the parts with him and left for about an hour. What professional doesn't have tools needed to do the job??? I think he went to lunch on our dime. Total time from initial contact until completion was less than 2 hours. TOTAL charge was $675 and this was supposed to include the 20% discount because we were previous customers. We asked him to replace another tub spout diverter and were willing to pay the retail price for the part but, he would not do it without charging an additional labor charge. He had already gotten several hundredths of dollars for the brief time he was actually at our home!!!
WE WILL NEVER USE THEM AGAIN unless they are the LAST COMPANY in O.C.
SAVE YOUR TIME AND MONEY and CALL SOMEONE WHO IS HONEST and FAIR!!!!

c s.

Steve came out to check my ac unit that was making a weird noise earlier in the week. The blower stopped working and Steve told us the motor was broke/frozen, said we needed a new blower mower for $800+. He was rude, talked super fast and then left. He was in and out of my home in 10 minutes. My husband figured he had nothing to loose and tinkered a bit with the fan, and low and behold... it started working again! (and we have no mechanical skills what so ever!) Still making a weird sound every now and then, but we have someone else coming out to check on that. We used County Wide years ago and were happy with them but now, never again! Can't trust them.

Connie M.

I am extremely pleased with County Wide Plumbing Heating and Air Conditioning's work installing air conditioning in our home last week. The work was completed to perfection, despite a number of significant flaws with my home's old HVAC system and ancient faulty electrical infrastructure. The two technicians worked tirelessly to make sure every aspect of the work they completed was flawless. They were working at top speed the entire time they were here. They were very respectful to me and my home while on the job and left all work areas clean and neat, removing all debris. They even put a drop cloth under their truck to protect my driveway.

Their expert attention to detail in properly configuring and leveling the new equipment, sealing all openings, thoroughly securing connections and double checking everything for efficiency and quality was beyond impressive. They showed me problem areas they encountered and carefully explained everything they recommended, presenting options when appropriate. It is apparent that this company takes pride in proper and high quality installation and service. I enthusiastically recommend County Wide Plumbing Heating and Air Conditioning for HVAC installation!

Don L.

Been reading reviews on County Wide. They are mixed like many other establishments. Remember, every business has it's problems but how the customer is treated is what we always remember.
I recently had them install an American Standard gas heater in my rental home. From the beginning, speaking with Rick whom I believe to be the owner I felt comfortable and his price was better than most. Installation was half a day as expected which meant my tenants had minimal disruption. They were careful and cleaned as they worked. Later that day when the daughter came home from work she thought she smelled gas and called the gas company. They red tagged the system and shut of the gas. The next day James the installer was out there bright and early. I met with him as he diligently tested all possibilities for a leak. None were found. Neither of us could smell any gas. I called the gas company and spoke with a supervisor who sent out another technician. We arranged a time where both myself, the installer and the gas man would all look it over together. Almost two hours were spent by both men collaborating and working well together. Oddly, they could not smell gas but proceeded to test all the components involved with this heater installation as well as factory components. Rick even called the American Standard Co. to see if there were any service bulletins on any problems. None. In the end, the gas company removed the Red Tag, told the tenant the heater is safe to operate and we all went home. County Wide took full control were timely and fallowed the problem to the end. Good job Rick and James. Thx

Jay S.

We have been using this company for over 10 years. The same man answers the phone and the service is excellent. We found out our air conditioning broke after we got home from work and gave them a call. Within two hours the air was fixed at a very reasonable price. No extra charge for coming in the evening and we didn't have to miss work. Thank you County Wide, we will continue to call you first when we need our air conditioning fixed!

Angel R.

I called County Wide Plumbing of Orange, CA when I had a problem with the shower on my rental property in Buena Park on August 19, 2014. The diverter in the shower is not operating properly. When the plumber from County Wide Plumbing, arrived he immediately diagnosed the problem and recommended a solution. He said that not only that the diverter has to be replaced but also both controls for the hot water and cold water has to be replaced. He completed the repair in approximately 45 minutes or less than 1 hour. I was charged $431.40 for less than 1 hour work. Outrageously expensive for less than 1 hour work !!
I checked with Lowes Home Improvement for the price of the similar plumbing kit that was installed by the plumber. The Lowe's price for the kit is $59.99. I also understand that contractor's also get a discount. Subtracting $59.99 from 431.40 equals $371.40.
Which means that the County Wide Plumbing labor cost for 1 hour is at the exorbitant rate of $371.40 !!!

Although the estimate of $431.40 was disclosed prior to the repair, I think this is only an estimate and the actual cost should be adjusted according to the hours spent doing the repairs.