County Wide Mechanical Services

Vanessa H.

I scheduled an appointment with County Wide Mechanical Services LLD for Yearly Preventative Maintenance for an oil furnace. The cost was $196.75. The heat had been running since the week before, including use over the past weekend 10/18-10/20. When the tech first contacted me, he stated that I need to have some things repaired and sent me an email with the items. At this time, as indicated by the tech and the email 9:31 AM, the system was in operation but needed repairs and as an alternative, complete renovation.
By the time the gentleman contacted me the second time 10:14 AM, the system was no longer in operation, needed a new oil pump (not originally listed as a repair) and I had no heat. I feel that even if their maintenance could not better the system, it should not make it worse. If I had heat when they arrived, I should have had heat when they left. When I asked the tech, Isaiah, about this, his response was, ""Its Murphy's Law, whatever could go wrong will. It may have worked before but if just so happened that the maintenance could have caused it to give out...it's Murphy's Law,"" (which he repeated at least 4 times.) Well what happened to, if you broke it, fix it! I truly believe that the techs broke the pump from the time that the first summary was sent to the time that the second one was sent. It is not a coincidence that I did not need a new oil pump in the first summary and my system was in operation, but now I need a new oil pump, the heat is not working because of the oil pump and my system is now inoperable.
I feel that this is a very deceitful way of doing business. They tried to turn my $196.75 into over $2,000 in a matter of minutes. My options were to either get the repairs done or not have heat. I bet most people just grab the checkbook and allow them to do the service but I do not like my back being pushed up against the wall like this. I want to shop around and repair whatever is recommended at my own pace not be forced into a costly repair in order to have heat. If I had heat before they came, I should have had it when they left whether I replaced the system or not - I cannot say this enough.
I tried to resolve this issue with the company. I received a call from one of the owners. She was very rude and condescending and no customer should be treated the way she treated me. She barley let me get a word in, ending my sentences, talking over me, etc. She stated that she spoke with the techs and that the heat was not working when they got their and that it is their word against mine. Well no, they sent me an email stating that my system was in operation so how can you now say that my heat was not working. She then remarked, one of the techs said you were sitting on the couch with a blanket. At that point, I knew she was reaching!!! Sitting on the couch with a blanket does not mean that someone does not have heat, its comfort. I am not sure if she is trying to cover up something that she knows went wrong or if the techs are being dishonest with her. If she speaks to them the way that she was speaking to me, they are probably scared to tell her that they broke the oil pump.
She did not offer to have someone else come take a look at it. In fact, she said that if they got it back working they will red tape it. I do not believe that this is out of concern, I think it is a threat to keep me from complaining. They are bullies!

Christer O.

Run, don't walk from this place. A bunch of swindlers. We PAID them to come out and after their ""analysis"" they told us we needed a whole new bathroom. We ended up hiring another company but after the job was finished, the leak persisted and turns out it was the refrigerator on the other side of the wall. $7,000 down the drain.

Bill E.

This company is FANTASTIC. I would highly recommend using them for your HVAC and other home improvement needs. We interviewed a lot of companies for our job, which was a complete replacement of an old oil furnace, old a/c unit, reducting of the entire upper floor (which was getting only minimal airflow), replacement of the water heater, and a conversion to propane. Their quotes were very competitive, and I chose them based on their great customer service, knowledge, and helpfulness. I have since met some of the family members who own the business, as they have come out after hours (they live in our town) to check on things or fix minor problems throughout the process. They have been extremely courteous and helpful, following up (even when I took a while to get back to them) on all our concerns, and we are very satisfied with our system. I'm quite confused with a few of the very negative reviews that I noticed when writing this one, because we've dealt with quite a few employees, and can't imagine where this would have come from. They did have a salesperson who no longer works there who caused some issues ... but they did their best to follow up after him to make sure the customers were taken care of. One of my neighbors did a similarly big job, and he is very satisfied as well.

Paul T.

Had them in to fix a leaking shower and an under-counter heater. After the first visit, shower continued to leak. They returned, however never finished and will no longer return our calls. Poor customer service! They also will not generate a detail invoice or give you a written estimate.
Had another service in after and they showed us everything that was done poorly. Expensive lesson

Bruce G.

County Wide (CW) installed our Mitsubishi ductless heating/cooling system in late April 2018. The system is 2 outdoor units with 3 6,000 BTU and 3 12,000 BTU units inside. We had gotten 3 quotes and CW's was the best...by far. We just had to move some furniture. They did everything else...as they should At one point they had 8 people here working. They completed the project in 2 days. They worked long & hard. We have had the system running for over 9 months now. We have no issues with either the equipment or CW's work. I know the project was challenging for them because our house was built about 300 years ago. I was and am happy with their work and do recommend them.

Richard K.

These people put in new air ducting and central air 3 years ago and did a careless, sloppy job; I had to have them come back repeatedly to do the job right. The guys seemed to have no pride in their work and seemed sullen and resentful when I asked them to do it right.

Now, a few days ago, we had an energy audit and the inspector noticed that some of the new basement ducts were not properly fastened to the ducts going up into the walls, so that there were gaps and hot air was being leaked into our otherwise unheated basement. My wife called Countrywide to complain and they sent someone out to look at the situation. The Company's only offer was to fix the problem at our expense. I was away, so my wife agreed and the guy just sprayed canned foam stuff all over it, charging us $350 for a slipshod job that I could have done better in an hour with $15-20 worth of canned foam. I would not recommend this company to anyone.

Mickey Z.

Reviews here are on point. I was calling around with a laundry list of items that needed to get done and this place is awful. I was told just to get a quote it would be hundreds. No thanks !

Bill Z.

I am writing this review because this Company did not respect my time and I would like others to know this when deciding whether or not to schedule an appointment with them.

On 10/9, I did a chat online with this Company to set-up an appointment to clean my furnace before the winter. I love Companies that have a chat feature, as long as it is useful and takes the place of an unnecessary phone call. We eventually connected on the phone later that day and I made an appointment for 10/29 at noon or after. I understand windows are required, but since I need to drive 40 minutes to our condo that we sublet, I prefer to know if it will be morning or afternoon, so this time worked for me.

On 10/28 (a Sunday), I received not one, but two confirmations of my appointment the following day. One via text and one via email, both very clearly reminding me I have an appointment with them on Monday, October 29th. Nothing about the Noon or after window, but I figured we were still good with that.

On 10/29, at 11:32 am, I received a phone call from County Wide Mechanical to schedule an appointment. I was confused and stated that I thought I had an appointment with them that very day in the next 30 minutes (or later). Alex said that he was sorry, but it looked like it was not actually scheduled and they had a number of emergency calls to attend to this week. Thankfully, I hadn't left yet to go to the condo, so I gave them a pass and rescheduled for 11/6. Alex promised me I would be the first appointment that day, right at 8 am. I figured that was asking for much, but if it got done in the morning, I would be happy.

On 11/5, I received no confirmation of my appointment the next day, which I thought odd since I received two confirmations when I actually didn't have an appointment set-up. I called at the end of the day and they had dispatch call me when the schedule for the following day was figured out. They called me back at 4:26 pm and said that even though i'm first in line, the technician had an emergency call first thing in the morning and then I would be after. I asked Alex (again) for an estimate and he said maybe late morning, but he wouldn't know for sure until the Tech started the work. Not a problem, just wanted an estimate.

On 11/6, I arrived at the condo at 9:05 am. I set-up my laptop and prepared to work from the condo as long as needed. Time went by and I had received no call by noon. At 1:45 pm they called me, but they confused me with whoever was the emergency call before me because they said they were trying to reach me all day and wanted to know if I wanted to order the part. Once I cleared things up with her, she said she thought the Tech was dispatched to me and on the way, but would verify and call me back. No call back by 2:15 pm, so I did a chat online again and they said they would have dispatch check and call me. Received a call at 2:45 pm from Alex and he started apologizing because they would not be able to get the Technician out to my place today and would like to reschedule to any time next week. I declined and told them I would be working with a different Company.

I hope anyone reading this review keeps this in mind when deciding between this Company and any other Company that seems in the same general ""option bank.""

Justin L.

The folks at County Wide Mechanical were helpful and responsive during each step of the project. I had a Mitsubishi heating unit installed. Within one day of the initial call, Ken showed up to provide me with a quote. The price was significantly less than the next lowest quote. I explained that I needed the unit installed ASAP. He was able to accommodate my request. Two installers from CWM and their electrician arrived on time and completed the installation. So far everything seems to be working properly. Great job.

Jennifer M.

I wish I could write a review of their actual services, but I couldn't even get them to show up at my home! Reached out to them in September for a boiler cleaning. The earliest they could book me for a ""first appt of the day"" was October 11. Due to a number of ""no heat emergencies"" they reschedule my appointment for October 19. Got a call on the 18th that they had to reschedule AGAIN. This time the earliest they could get me in was ""second appointment of the day"" on October 23. I needed an early morning appointment so that I didn't have to miss too much work to be home for the appointment. 2nd appointment of the day wasn't ideal, but I expected that would put me in around a 9am time frame. 10:15 rolls around and no one has come and I haven't received a call. I call and speak to Fran in Customer Service. Explain to her that I was supposed to be the 2nd appointment of the day so I was a little frustrated that no one had come yet. She looked at the schedule and told me that I was in the 12-2 window. I never would have agreed to that if that was communicated to me from the beginning. I expressed my concern and frustration that I have now missed hours of work waiting. She put me on hold to go speak to someone in scheduling and instead hung up. I call back and get Christina. I tell her that I was just on the phone with Fran and we got disconnected. She tells me that Fran is on another call and that I need to call back later! (At this point I'm really irritated!) A few minutes later Dakota in scheduling calls me back. She tells me that I am the second appointment of the day but the first appointment was a no heat emergency and was taking a lot longer than anticipated. She said he was just finishing up but still could not give me an idea of when I could expect someone at my house. I again explained to her that I was missing hours of work for this appointment, there was a reason that I needed an early morning appointment and I found that to be unacceptable. She was rather unsympathetic and simply said ""we're actually rescheduling all of our maintenance appointments for today anyway. I can get you back on the schedule in mid-November."" There was zero effort on her part to even try to gain or keep me as a customer. I told her after getting reschedule twice and the lack of communication I just wanted to cancel. And that was it. Now I will be finding a new company. I would give zero stars if that was possible.