County Wide Mechanical Services

Daniela S.

Absolutely awful and unprofessional service. We were having a plumbing issue, explained what was happening and they sent someone to come check it. They were on the phone with customer support the whole time, and charged us for having to call customer support. Told us what the problem might be, charged us for this visit ($400!!) and then came back to fix the issue. Fixing it took them less than 30 minutes, and they charged us an additional $600. Problem was never fixed, so we called them again. We told them we have already spent $1,000 and the problem is not solved, and the young lady on the phone said we would not be charged for the check up visit. They arrive, and again call customer support the whole time they are here. They tell us what they think the problem is, and tell us we have to pay an additional $800 for the visit. When we asked for a breakdown of the costs, they refused to give to us. the invoice just says $800. For what? For an issue that is not fixed. Called the manager and they were absolutely unprofessional and accusatory, accusing us that we should have called our contractor since he's the one that had installed the hot water heater. We thought it was a plumbing issue, like a blockage, which is why we called THEM. Accused us by saying that we probably didn't want to call the contractor because he was not licensed. SO ABSOLUTELY UNPROFESSIONAL and that doesn't include some of the other things they told us. I cannot believe it. So we've spent $1,800 for NOTHING. BEWARE, I WOULD NEVER RECOMMEND THEM TO ANYONE!

Aram B.

We needed a plumber to install 2 toilets and a sink and scheduled an appointment with County Wide. They were a no-show which was the first bad sign. We re-scheduled for the next day. The following day the plumber finally showed up and was a little loud. I explained we had a child doing some remote schooling. He quieted down and inspected the work to be done--told us how the sink installation was going to be a problem and involved tearing the counter top out. He clearly did not want to take that on so we asked him to forget the sink and get the 2 toilets installed. He then told us his truck was low on supplies and he did not have the necessary supply lines to install the 2 toilets despite having a work order to install a pair of toilets. He left to get what he needed. A little less than an hour later, he returned and spent another 20 minutes cleaning out his truck. Then he finally got started inside. As he worked, both of the old toilets were damaged during the removal. He couldn't replace one of them with the new toilet because the drain flange was damaged. Ultimately, he was able to install 1 toilet. Also disturbing was that he would interact with our son while he was ""in school"" online and did so with his mask lowered. For our troubles we got a $500 bill, 1 working toilet, 1 bathroom with a rag stuffed into the waste pipe and no response from the company management despite 2 promises of callbacks to discuss the poor service call.
Painted on the side of their trucks is the slogan ""How can we make your day great?"" My answer would be to not do business with County Wide.

Elizabeth V.

This is a horrible company. They sent out a new homeowner coupon offering a ""Free Furnace or Air Conditioning Maintenance Check -A $185 value"" yet, when you call to schedule it (after rescheduling 4 or 5 times before coming out) they wouldn't offer the coupon and said we have to pay the $185 to get the furnace maintenance check. They refused to honor their coupon and have been very difficult to work with. I just don't understand sending out coupons that they won't offer. We would never use a company that doesn't honor their word.

Robert S.

We called them because the Air Handler in our attic was leaking water. The technician was very professional and likable, but an hour after he left our house there was more water leaking from the ceiling from the Air Handler in the attic. Called their office and they didn't seem to be concerned at all. I asked to speak to the owner, and was told i would receive a call back from them - no one ever called me back. I had to hire another company and he fixed the problem in 10 minutes and charged me half what they charged. I should have read their reviews before hiring them because they seem to have a pattern of behavior. If there is a problem after they get paid they won't call you back and they obviously don't care about your home. They never emailed me my credit card receipt either...

Christine B.

We had a great experience with CountryWide.
They called to say they running late, but they ended up being on time.
Everything went smoothly and our basement/laundry sink, was fixed.
Everyone was very professional and friendly.
They also fixed a corroded pipe near the furnace.
Very satisfied with their work and expertise.

Vanessa H.

I scheduled an appointment with County Wide Mechanical Services LLD for Yearly Preventative Maintenance for an oil furnace. The cost was $196.75. The heat had been running since the week before, including use over the past weekend 10/18-10/20. When the tech first contacted me, he stated that I need to have some things repaired and sent me an email with the items. At this time, as indicated by the tech and the email 9:31 AM, the system was in operation but needed repairs and as an alternative, complete renovation.
By the time the gentleman contacted me the second time 10:14 AM, the system was no longer in operation, needed a new oil pump (not originally listed as a repair) and I had no heat. I feel that even if their maintenance could not better the system, it should not make it worse. If I had heat when they arrived, I should have had heat when they left. When I asked the tech, Isaiah, about this, his response was, ""Its Murphy's Law, whatever could go wrong will. It may have worked before but if just so happened that the maintenance could have caused it to give out...it's Murphy's Law,"" (which he repeated at least 4 times.) Well what happened to, if you broke it, fix it! I truly believe that the techs broke the pump from the time that the first summary was sent to the time that the second one was sent. It is not a coincidence that I did not need a new oil pump in the first summary and my system was in operation, but now I need a new oil pump, the heat is not working because of the oil pump and my system is now inoperable.
I feel that this is a very deceitful way of doing business. They tried to turn my $196.75 into over $2,000 in a matter of minutes. My options were to either get the repairs done or not have heat. I bet most people just grab the checkbook and allow them to do the service but I do not like my back being pushed up against the wall like this. I want to shop around and repair whatever is recommended at my own pace not be forced into a costly repair in order to have heat. If I had heat before they came, I should have had it when they left whether I replaced the system or not - I cannot say this enough.
I tried to resolve this issue with the company. I received a call from one of the owners. She was very rude and condescending and no customer should be treated the way she treated me. She barley let me get a word in, ending my sentences, talking over me, etc. She stated that she spoke with the techs and that the heat was not working when they got their and that it is their word against mine. Well no, they sent me an email stating that my system was in operation so how can you now say that my heat was not working. She then remarked, one of the techs said you were sitting on the couch with a blanket. At that point, I knew she was reaching!!! Sitting on the couch with a blanket does not mean that someone does not have heat, its comfort. I am not sure if she is trying to cover up something that she knows went wrong or if the techs are being dishonest with her. If she speaks to them the way that she was speaking to me, they are probably scared to tell her that they broke the oil pump.
She did not offer to have someone else come take a look at it. In fact, she said that if they got it back working they will red tape it. I do not believe that this is out of concern, I think it is a threat to keep me from complaining. They are bullies!

Christer O.

Run, don't walk from this place. A bunch of swindlers. We PAID them to come out and after their ""analysis"" they told us we needed a whole new bathroom. We ended up hiring another company but after the job was finished, the leak persisted and turns out it was the refrigerator on the other side of the wall. $7,000 down the drain.

Bill E.

This company is FANTASTIC. I would highly recommend using them for your HVAC and other home improvement needs. We interviewed a lot of companies for our job, which was a complete replacement of an old oil furnace, old a/c unit, reducting of the entire upper floor (which was getting only minimal airflow), replacement of the water heater, and a conversion to propane. Their quotes were very competitive, and I chose them based on their great customer service, knowledge, and helpfulness. I have since met some of the family members who own the business, as they have come out after hours (they live in our town) to check on things or fix minor problems throughout the process. They have been extremely courteous and helpful, following up (even when I took a while to get back to them) on all our concerns, and we are very satisfied with our system. I'm quite confused with a few of the very negative reviews that I noticed when writing this one, because we've dealt with quite a few employees, and can't imagine where this would have come from. They did have a salesperson who no longer works there who caused some issues ... but they did their best to follow up after him to make sure the customers were taken care of. One of my neighbors did a similarly big job, and he is very satisfied as well.

Paul T.

Had them in to fix a leaking shower and an under-counter heater. After the first visit, shower continued to leak. They returned, however never finished and will no longer return our calls. Poor customer service! They also will not generate a detail invoice or give you a written estimate.
Had another service in after and they showed us everything that was done poorly. Expensive lesson

Bruce G.

County Wide (CW) installed our Mitsubishi ductless heating/cooling system in late April 2018. The system is 2 outdoor units with 3 6,000 BTU and 3 12,000 BTU units inside. We had gotten 3 quotes and CW's was the best...by far. We just had to move some furniture. They did everything else...as they should At one point they had 8 people here working. They completed the project in 2 days. They worked long & hard. We have had the system running for over 9 months now. We have no issues with either the equipment or CW's work. I know the project was challenging for them because our house was built about 300 years ago. I was and am happy with their work and do recommend them.