Country Boys Plumbing

Danielle S.

We are moving north and need to let our Austin and Central TX Hill Country neighbors know that Country Boys Plumbing is the best value and experience for customer service, within 100 miles. Keith saved our bacon again, after our failed effort to switch out an old shower cartridge, the day before our buyer's inspection. Two days later (and without water) we contacted Keith, who made room in his busy schedule, that same day. He is a Master tradesman, and his prices are so reasonable. Shawn, in the office, providers expert and knowledgeable customer service, and the Country Boys team is a pleasure to work with. There is just no beating Country Boys for value, knowledge and expertise, integrity, punctuality and professionalism. This was our third call to Country Boys Plumbing in three years, and they have been consistent and exceeded expectations, every time. We wish we could take them with us!

Maggie M.

Keith has helped us a couple of times, through our Home Warranty Company. He's fixed everything with no issues, he shows up on time and knows what he's doing. I will continue to use Country Boys Plumbing.

Neeley S.

Awful service! They were dispatched by American Home Shield.It has been 4 months and he has yet to make the repair even though I keep calling. Would not recommend them for anything!

Charlotte H.

What a joke of a company. I called American Home Shield because the handle on my commode broke. They came out and said that the bolt was stripped and they needed to come back with the part. They came back a week later and said they fixed it. Two weeks later, the handle broke again. They came out and said the bolt was loose again. He said he tightened it and said he didn't want to tighten it too much because he didn't want to crack the tank. Two days later, the handle broke again. Country Boys told American Home Shield that I was "abusing" the commode. WHAT!

Elissa S.

Horrible service. As all of the other reviews state....came out for American Home Shield Service. Did not submit request to AHS for over 3 weeks even though I called 7 times to remind them. Apparently just take service calls to collect the $75 and never actually intend on doing the work. The guys that came were nice but the follow up is horrible. Left me with a leaking toilet for over 4 weeks now.

Ashley G.

I'd give this less if I could! He did a terrible job on my mom's bathroom. She called to tell him his "fix" was leaking and he said he'd come correct his mistake.
NO SHOW!
NO callbacks!
Now he won't answer his phone because he's been paid!

Christine S.

Do not use this company...they do not show up waited 3 weeks for a minor hot water tank repair. Hired via Fidelity home warranty they collected $75.00 initial fee and never bothered to get authorization for the part that was needed for 3 weeks. Very unprofessional

Tom B.

Old Republic home warranty uses country boys plumbing for repair work. Scheduling was easy and Keith came out within a few days to confirm I needed a new hot water heater. It was installed yesterday and works as planned.
Only downside is that I was without hot water on one side of the house for two and a half weeks. I recognize they are busy. On the positive side, they did the install on a Saturday and don't normally work weekends, so I appreciate the effort.

Michael W.

Home Warranty of America contracted Country Boys Plumbing (CBP) to replace my hot water tank. They came and did the inspection, found the tank needed to be replaced and came back about a week later. I took the day off work and they showed up on time, however, they were there only 10 minutes before telling me "there is a problem". You see, my tank is in the attic and the estimator that first came never bothered to measure the opening to ensure the tank would fit! Had I known, I could have removed the ladder and molding for them before wasting a day off work.

I removed the ladder and rescheduled. They returned, installed the tank and I scheduled the city inspector. FAILED. I called the city and they advised the tank failed due to excessive damage. DAMAGE!!?? My mistake for reinstalling the ladder and molding because, sure enough, I inspected the tank and looked like someone took a baseball bat to it.

I got pushback from CBP but they agreed to replace it. I took the ladder and molding back off. Another vacation day and they show up...guess what? This tank also looked like it had been dropper several times. To their credit, they advised me they would not attempt the install and would find another tank. But gosh, could you be less on top of your game?

They came back the forth time and installed the tank. I was pretty much out of vacation so my Mother-in-Law had to be there for me. I rescheduled the inspector. FAILED. This time the inspection failed due to the location of the gas line. I get that is kind of a ticky tack reason to fail the inspection. You call yourself a professional plumber, though, you should know the city ordinances surrounding your profession.

At this point, I was livid. I argued with the owner to send someone on the weekend or after hours. I was tired of taking time off or having to pull family members in when this company made mistake after mistake. Shockingly, they refused. Even though this work would probably just take 15 minutes to do. The plumbers were nice enough. If it weren't for warranty companies finding the cheapest labor to fulfil their contract, I don't think this company would stay in business.

Emily T.

Most reviews of Country Boys are either 1- or 5- stars. Mine's... sorta in the middle.

Home Warranty of America assigned them to my house call, they were on time, and they did fix two problems related to a leaking toilet. However, they fixed the first problem, asked me to check to make sure it was fixed, and when I found it to be still leaking, the plumber's immediate, sarcastic response came across slightly defensive. "It wasn't leaking when I checked it. What'd you do... break it?" Mildly annoying.

I met the plumbers at my empty rental property. In conversation about my maintenance of the the property, the plumber said, "Man, you women take on everything these days." Um. We sure do. The worst part of the experience for me is that the plumber felt comfortable asking personal probing questions that were a thinly veiled attempt to uncover *how* I (being young and/or female, I assume) had an extra house to rent out. e.g. "Did you run off and get married?" There were other personal questions that I was also uncomfortable answering, and... my hunch is that he might not have asked any of those questions to a man. Either way, that's a problem.

So, yeah, for $75 (my home warranty house service fee), they did address my problem. But I wouldn't personally look to hire them again. The plumber would benefit from not indulging in attempts to satisfy all of his personal curiosities.