Cornerstone Pros

J F.

Update this company had responded, but after some back & forth about if they pay their service techs commissions / bonuses for the extra work they find / sell. Cornerstone deleted that part of this review. They never answered the question, but I did find out from one of their people their techs are in fact paid to find services to sell you. Like in our case the tech said we had mold in our air handler & needed a very expensive UV light to make the air in our home safe. I climbed the ladder to look myself & there was no mold. The bottom line is when companies pay service techs to find work to sell it often promotes an environment where unneeded work is recommended.

Holly C.

They couldn't give me a ballpark estimate to install an RO system, which should be pretty routine. They insisted someone had to come out and I had to pay for them to come out - just to get an estimate. I found another company to give me a ball park estimate before coming out so I went with them. When I tried to cancel my appointment a day in advance they gave me real attitude and said they would """"try to cancel it"""". I had to tell them they can try all they want but if they send someone out I'm not paying for it or answering the door. They finally called me back and were able to miraculously cancel my appointment. Eeek. Working with them could have been a nightmare...

Mary C.

I use cornerstone pro's for my electric, plumbing and AC. Every service person has been professional, knowledgeable and on time. I would recommend them.

Nancy K.

I would like to give Kyle from Cornerstone an outstanding employee reward!!! He is truly an asset To your company. Awesome young man. He gets 5 stars. Only 4 stars because of pricing. But they always work With me.

April M.

Start by saying they are very nice people! But... I couldn't get even a ballpark price for the work I needed. Even after I called several times. I had a kitchen sink, faucet, and garbage disposal to be installed. I had to pay them to come give me an estimate. If I would have got an idea of the price, it would have saved them time and me money. Their quote was very very high and I could not use them. But again, everyone was friendly and they did show up, so that means something! I wish it just didn't cost me $60 bucks just to meet them!

Sophia M.

Phenomenal experience. Serviced our first home with a/c work, and plumbing over the years. Turned it into a rental and they've been keeping up the maintenance for the past two years. All the staff I've encountered has been knowledgeable and courteous. Always give fair pricing and discounts to club members/ long term clients. Never had to question or worry about the quality of work and we live in another state away from the property. Professional, timely, work done right the first time around. Listed as my vendor with our property management company. Nope their not cheap but neither is their quality of work/ service. You get what you pay for! Extremely trustworthy and Highly recommended.

Gail L.

We had a toilet that was never properly installed despite prior company coming out three times and breaking the toilet paper holder in the process. Mike Hill came out and did a beautiful job and remove extra wax rings the other company just left under the toilet and never got a proper seal. Mike also installed my new toilet seat which I very much appreciated. From setting the appt, the follow up and timely arrival everything was professional. While price was a bit expensive I learned my lesson from prior company You Get What You Pat For. We would definitely use this company again and Mike Hill our plumber was great and professional. My bathroom now looks great and I will be able to keep it clean.

Jamie M.

We do not recommend Cornerstone Pros. They have made 2 trips to our home in the last week in a half trying to fix an electrical issue with our sump pump to our lift station. The sump pump worked fine when we ran an extension cord from the house to it, so we know it's an electrical issue. They charged $100 on the first trip out. Said they fixed the issue, it was wired wrong, and also said that since they fixed the issue we couldn't run an extension cord to it anymore. Shouldn't be a problem right?! Since the issue is fixed...well it wasn't. So we call back, they don't get us on the schedule for the same day, but the following day, now keep in mind our waste is bubbling out of the ground anytime we use water in the home. They come back out yesterday - and mess with the wiring again... they get the red light on the lift station to light up and says it should do that when it's working. They leave. The red light stays on until we go to bed and we manually flip the switch cause we are a little concerned why it was on for basically 4 hours straight and don't want a fire to start. We flip the switch back on this morning, take showers, and the waste is bubbling out of the ground, red light is on, but the pump isn't running. I call Emergency Services - they say they can't get someone out until Monday. I explain that is not acceptable - I need someone out today. The dispatcher states she will talk to her manager and someone will call me right back- that was now over an hour ago...I call emergency services again, and the only thing this girl can do is take my message and forward to dispatch and tell me they will call me back. So just to recap - all they've done thus far is take $100 of our money - force my husband to miss 8 hours of work between the two service calls, and take away our only work around we had. Oh, and give us a red light that stays on constantly! The only way I'd recommend this company is if you want to be inconvenienced in any way or enjoy poor customer service this is the company for you. I'll add back to this review as I get more details! *** Update - They FINALLY called my husband to advise they can't get an electrician to us on the weekends. Agreed to give us back our service charge.

Keith T.

Have used Cornerstone for our AC needs for years and have always trusted them and their team. Recently we started using them for electrical and plumbing and were happy with them in those areas, too. We signed up for their """"maintenance plan""""... not sure what they call it... and all 3 technicians showed up on the same day as promised to do their inspections. They uncovered some potential problems throughout our property BEFORE they became BIG problems. Being a member of their plan saved me a fair amount on their posted rates. That said, the only feedback I would have for them is to quit advertising so much and driving their rates up. Their prices are still reasonable... but are on the high side of the other quotes I received. In years past, they would always have been a five star, but I was able to get the work done for less elsewhere. As for the quality of their work and the cleanliness and professionalism of their staff... you won't find any better, anywhere else. FIRST CLASS OPERATION!

S S.

Did not fulfill service contract guarantee. They advertise """"24/7 Emergency Service"""". I even have a signed """"Gold"""" service contract with them promising a """"24 Hour Service Guarantee"""". I had a plumbing emergency coming home from work, promptly called them and was told someone could come out 4 DAYS later. Their """"discount"""" you're supposed to get is also nothing special, they give you set prices which you can easily match or beat with their own coupons. Don't waste your time or money.