Cornerstone Pros

Curt L.

I purchased a top of the line Lennox A/C System through Cornerstone in November, 2013. There were a few issues that arose immediately, including a service person who claimed that """"You can't get humidity in Florida below 50% or you'll get nose bleeds"""", but ownership stepped up and made everything okay. I was pleased with the system and looking forward to having a good, local AC contractor lined up for future service on what I believed would be my last AC purchase ever. Fast forward to July 4, 2015, when the unit stopped working. A service call the next day ($89, high, but not out of line for a Sunday) identified the culprit as the condenser fan motor, which was covered under the warranty. The labor, however, was not. The service man stated he would order the motor first thing Monday, with plans to do the job the next day.. The repair required disconnecting 5 wires, removing 4 screws to lift off the top grille, removing 4 nuts to release the motor/fan assembly, then loosening a single bolt to remove the fan blade from the motor shaft. Reverse the process with the new motor and the job is done. Cornerstone's quote for this service? $439. When I asked how much time was required for the work I was told that Cornerstone does not use hourly rate pricing, and has flat rate charges for every job. The tech also tried to sell me a """"club membership"""" that would get me a 10% discount on that fee. I objected to that price, which I considered exorbitant, to say the least. I then received a polite call from the service manager attempting to justify the price by delineating all his costs associated with acquiring a new part under warranty. When I responded that I understood, but simply could not afford such a high labor charge and asked him to call me when the motor arrived so that I could pick it up and do the work myself, he informed me that Cornerstone would not release the part to me. His best offer was to apply the $89 service call fee I had already paid against the $439 fee. I called a local competitor, Ierna A/C. The Ierna rep suggested I have a service call for a second opinion, and said the fee would automatically be applied against any repairs. Since I already had a diagnosis, I declined. The part was ordered and the job was slotted for between 8 and 10 on Thursday . However, I was pleasantly surprised to receive a phone call on Wednesday afternoon informing me that the part was in and that a tech could be on-site in 15 minutes. Long story short, Ierna did the job, quick and simple. Better still, the $140 quote was reduced even more with a $25 coupon my wife found in the paper that morning. Cornerstone AC will never work for me again. I urge anyone considering hiring them to seek out a second quote and save serious money.

Karra L.

We used Cornerstone in October 2014, we thought the service was okaty, but the price seemed high. They told us we had a leak in one unit and would need to think of purchasing a new unit. I referred them to my parents house, since they were also having AC issues. They immediately told them she needed a new unit, and charged them over 400 dollars for being there 30 minutes. Their unit is working fine and had another AC company come out and tell them they do NOT need a new unit at all. We recently needed our AC unit serviced ad called a local company to come out. We realized that Cornerstone charged us 5X more for freon than a local AC company. THEY ARE CROOKS!

Chris R.

I paid $160 for them to flip a breaker switch. They charged a $69 fee for the analysis, which is a bit high, but I'm fine with the charge. Then they charged $95 to flip a breaker switch, which is insane. The HVAC guy was in and out of the house in less than 5 minutes. I called management to complain and they stood by the charge saying this was the standard default service fee; I thought that was the $69, but apparently not.

Scott R.

The company would not honor the $30 a/c cleaning they advertise on their website. Instead, they wanted to charge me $65! No one at the company knew how much they charged per pound of freon. Even the dispatcher had to """"call a manager."""" After pressuring them to find out what their pricing was, I finally got someone to reveal to me that their price per pound was THREE TIMES the going rate! The only company which won't reveal their pricing until you commit to the work is a shady one which will never get my business.

C W.

My wife and I decided to have out plumbing and HVAC replaced. It is great to have a company that can do both with a fair price. I am a home inspector and the quality of work was great. Trevor was fantastic from the quote and always available to me. The crew was outstanding as well. Jerry, Chipper, mike, and Jay were fantastic! Professional and finished both jobs in one day. I would happily recommend them.

Lola T.

The only reason I use Cornerstone Air is because of Donald Smith the Technician, If Donald leaves I will take my business wherever he goes. I have been using them for years, they send out these young inexperienced techs who do the basics and try to upsell you to death. Donald came in and noticed that I did not have the proper shut off switch that should have been installed by the builder 5 years ago when my house was built. It should have never passed the county inspection. Anyways, I filed a warranty claim with my builder and it was installed, how their techs could have been servicing my house for all these years and not noticed?! Donald is old school and knows his stuff! People in the office are useless....

Jennifer D.

A/C stopped working and called Conerstone after reading other reviews. I am pleased to say their service was outstanding. Donald was our technician and he was professional and explained everything to us. Very impressed and will recommend to friends and family.

Maria W.

One of our AC units stopped working. Cornerstone came right out and repaired it the same day. Their tech, Jay, couldn't have been more polite and respectful. He put boot covers on every time he entered my home and constantly gave me updates on what he was doing next. He was very professional. We even had Jay come back the next day to install Ultraviolet bulbs in both of our units to sanitize the air flowing through our systems. Before Jay came to our home both days, Cornerstone called to let me know they were on their way. I would highly recommend Cornerstone, they were a pleasure to do business with.

Miriam F.

After our AC stopped working we researched companies and read reviews from Yelp. Cornerstone had received good reviews so we decided to give them a try. We were very pleased with the results!! We called this morning and received an arrival timeframe of between 10-2. We also got an hour call ahead to let us know they were on their way. Our technician, Richie, was very professional and had our problem fixed by 12:00 that afternoon. We will definitely be using Cornerstone again!!

Trudy B.

Richie and Michael came out and did a very thorough inspection. They replace a part which they showed me the original needed to be replaced. I would recommend Richie to anybody he seems to know better than anyone I've had here before. Hopefully next time if there is a next time I can have him again.