Cooper's Plumbing & Air

Ikeheem A.

0 Stars!!! For the love of God, run. These are the most careless, clueless, and unprofessional group of """"technicians"""" that I have EVER encountered. Save yourself from the headache my blood is boiling right now at their incompetence and lack of care.

Laura G.

Never use Cooper's for your HVAC maintenance. They are completely unreliable. They never show up for appointments or call with any explanation why no one showed up for your appointment. When you call them the people who answer the phones are completely useless. Can't answer the simplest questions. No one calls you back with any information what so ever. They state in the contract that if you are not 100% satisfied, you will get a refund. THIS IS A LIE. They never give you any money back. I would call another company Cooper's Plumbing & Air has zero customer service, and is completely unreliable.

Fred S.

Don't use them, they're greedy pigs. Their techs do good work, but the bills are unbelievable. I paid $605 for stop leak , $28 on Amazon. What's wrong with this picture? Unbelievable profiteers. Next time I want to get hosed like these guys did I'll go to a dentist.

John M.

Business ethics are a corporate value that is often lost to sins like greed and spite. When faced with opportunity to do the right thing with exemplary customer service or profit off a bad situation, Coopers chose the later. The field people I worked with were nice enough but Cooper's management clearly has a culture of money first, customer satisfaction second (or somewhere else down the line). That lack of an ethos of customer satisfaction doesn't sit well with me. For this reason I will neither do business with Coopers again nor recommend them (for AC) to anyone in the region. It's tough in a small town but it'll be worth your effort to find another HVAC contractor.

Adela G.

I am only giving 1 star because leaving 0 is not an option. Please, PLEASE do yourself a favor and DO NOT use Cooper's Plumbing and Air. They are a dishonest company with very shady business practices. I called Cooper's Plumbing and Air to come assist with a sewage draining issue occurring in my home. Someone came out on Tuesday 4/16, a young man named Javier, who was by himself. He originally quoted me close to $400 for the initial work, and then came back in and the number was much higher - he upsold me on a 'membership' to discount the price, which then brought things to just under $800. He ended up removing both toilets upstairs to try to snake the drain, and literally never even snaked it, because he said the drain kept coming back up from one toilet to the other, after I warned him that yes it's narrow but it is doable because other companies have done it before. He in total was on my property for about 3 hours but actual work time was maybe half of that if not less. He also did fix the downstairs toilet seal. However, after that time he was unable to unclog the drain, and then after spending a sizeable amount of time outside, came back in with a new list of estimates. This included a plan to return another day and attempt to access the drain from the roof with another colleague and that would be a bill of $1,400, BUT he said he would subtract the $800 that I was spending that day. He then walked me through if that didn't work, that they would need to do a day long job of cutting into the ceiling from the first floor to repipe things and that would be in the range of $4,300 BUT at that point it would subtract the $1,400 I would have paid up to that point. I tried to move foward, and it was going to take them another two days to come back (From Tuesday to Thursday), which with no bathroom to shower in is such an inconvenience. So then they called me to come out Thursday afternoon, and right before they were going to 'dispatch' the plumber, which was going to be a different plumber because the original was not available, they wanted to make sure I understood the pricing - the woman on the phone, Neisy, told me that she wanted to be sure I understood that the full bill would be $1,200 today - I said no, that's not what Javier explained, he stood in my house and we went over it 3-4 times, and I'm telling you that he explained the $800 from the first day would be deducted from the total, and she said no, that the 'break' I was being given was for $1,200 instead of $1,400 I said no - that is NOT what I was told. She then called Javier and called me back and said he never said that - I believe this is part of their scam, to 'switch up' the plumbers as being 'unavailable' so that the person who first promised one set of pricing is conveniently able to hide off and try to ensure I'm overcharged and cannot be held accountable for the actual quote conversation that was had. As I was adamant that was not what was discussed, I heard a male's voice begin speaking who I guess was the owner/manager listening in, and he said that he would 'work with me on the price but he couldn't do $800, that he needed to be paid for the work he did, and he could take $200 off.' I said what work, he didn't fix the problem, and he mentioned he was here for almost 3 hours, but of course it doesn't matter that he was outside in the yard for half of it at least. I then said I don't trust you as a company, because this is not what I was told and I asked for them to get Javier on the phone and say it in front of me because we went through it so clearly multiple times on Tuesday, but he just mentioned that he was 'sorry for a misunderstanding.' I said yea I guess facts are hard, because it's not a misunderstanding, its blatant LYING on the part of this company. I told him I no longer trusted the company, I wanted assurance that I would never be charged again for their 'membership' and I would never work with them again.

Lizzy C.

they are not committed to any of your maintenance service. scheduled several time and they rescheduled stating the plumber was in another job and will be over after only to find they canceled. Mind you I have taken time off to fit their timeframe several times and they still could not accommodate the maintenance visit. if this is a company that is going to keep their customers for long term - their service commitment needs to change.

Steven M.

Our home had to have all of the pipes replaced due to a leak in our slab. Jason and his crew were professional, courteous, and very hard workers. Jason kept us informed through the entire process. We appreciate the dedication of Jason to making sure our needs were taken care of. Due to Jason taking such good care of us we highly recommend Coopers Plumbing.

Sarah L.

I've been with cooper's since 2019. Recently, they had to replace my pump for around $600. Whatever. They did that same day, not a problem. But then, right before Christmas, my motor goes out. No heat in the middle of December. Whatever! I live in Florida, it's not too cold. Fast forward THREE AND A HALF WEEKS LATER. I still don't have the part because they were waiting for a manufacturer part under warranty. Its now 23F at night. Even with a space heater, I woke up absolutely freezing under 5 blankets. I've been a loyal customer and I'm even on their subscribe plan for $15 a month for their services. This does nothing but the free clean out, so it's not even a deal. You basically pay for it over time. I've gotten no value from it at all. I still pay $159 for them to come out. I still pay for all my parts. And now I'm FREEZING MY ASS OFF waiting for them. I've already had to call another person in summer to come fix my ac when it went out because no one could come for less than $200 within 3 days. THREE DAYS of Florida summer with no ac. That's hell. Anyway, super over coopers. I'm only staying until my last manufacturer's warranty runs out in a year. I'd rather have a handy man on tap instead for half the cost (he charges $85 to their $159).

Jerry E.

Website says same day service. Only same day service when they feel like it. Called this company today at 10:55 this morning. My mother in law has a leak dripping through her ceiling. Person that answered said someone would come same day. Asked a couple times and woman said yes and she would note it as emergency. Get call at 5:15 and they said they could not come until next day. Pick another plumber if you need same day service.

Nancy M.

the gentlemen showed up and spent an hour and a half walking through my house showing me the pipes under my sinks and down in the crawl space to look at more pipes. told me he made his money doing repair work, not on the service call. tried to sell me a policy, after I told him, I wasn't interested several times, only to find out he makes money if he sells the policy. he kept saying I needed to replace my pipes, before even knowing the problem. he then sat in his truck writing me up for the work he said needs to be done to the tune oh $8000. 3 hours and $780 later, the problem still existed. had another plumbing company come out and the problem had nothing to do with the work he did. the problem was a slow drain from the main to the street. luckily this experience seems to much better. These guys came in took care of business. do not recommend Coopers. unfortunately they are the first name that comes up when searching for a plumber.