Cooper's Plumbing & Air

Kira V.

Ah I hate to even write this. However reading the other reviews I see my incident was not isolated. To make a point. I just found out I have a leak and I badly need it fixed. I know coopers can get it taken care of tomorrow. However I refuse to be severely overcharged again. So I'm gunna let this leak flow till Monday when I can get it addressed. My first experience with Coopers we had a kitchen pipe disconnect under the sink. The guy who serviced it was awesome. Great personality. Charged the main fee and of course over charged us to fix it right then and there. Since it was my sink it was worth it to just get it done. I signed on for the plan and the perks sounded great considering we had just bought our home. After signing the plan we were contacted for our free ac evaluation. I went ahead and scheduled that! During our evaluation a guy came out and again great personality. He checked out our duct work and the ac unit. It's old and was not well maintained so I knew it needed some tlc. He said I needed a new capacitor. Showed me how he tested it and I was okay with that. He also recommended an internal cleaning. Showed me the organic matter that was growing and all the dirt that had been kicked into the unit. I spent a pretty penny for sure. Immediately after the capacitor replacement my husband came home and said the house felt abnormally warm. I brushed it off cause there was no way I was gunna get blamed for making a bad decision. Within 72 hours our fan motor went out. Doing a quick google search it became relevant that when replacing a bad capacitor it can often over load a bad fan motor. I called coopers and I asked if he had tested the fan motor while he did the inspection. He had not. So now we had no ac in the middle of summer and the only immediately available company was coopers. Since the fan motor they had came with the right for it capacitor I essentially bought 2 capacitors within 72 hours and he acted like he had done me a favor by not recharging me a service fee. I was def left biter by this. I felt like I should have been refunded the $200+ capacitor I now couldn't use and I felt like not charging an additional service fee was just common sense since he should have tested the fan during the first visit. After this my sink repair failed and the same cool guy came out to fix it. He made it clear the first repair was a bandaid like I did know but we both were expecting at least a 6 month shelf life on it. He did a more permanent repair and it has held since. So here I am with a leak on a Friday and I am afraid to call Coopers. I gave 2 stars cause the guys do have great customer service in a sense. I feel like it's the company morals that are lacking.

Ben O.

Grossly overpriced with serious price gauging. Quoted $7,000 to replace an A/C compressor that other reliable contractors quoted at less than $3,000. Sorry I wasted time with them getting a quote.

Stacy N.

I needed my kitchen faucet tightened and knobs added to the two outdoor spickets. After waiting 5.5 hours for them to show up, I received a text asking if I could reschedule. I agreed to reschedule for several days later but was a bit irritated at wasting a whole day waiting on them. The same thing happened with the second scheduled appointment. I waited forever for them to show up only to be asked if I could reschedule. I should have cancelled then. However, I replied that I would reschedule if they assured me I'd be the first appointment of the morning on any day the following week. I didn't want to waste another day waiting on them. I received a text at 9:09 on the morning of the third scheduled appointment from the tech advising he was on his way. He didn't show up until 11:30 with no apology or acknowledgement he was 2 hours late. By this time I was annoyed. He tightened the kitchen faucet (30 seconds), with no tools needed and replaced the two outdoor spicket heads (parts at Ace HW are $12/each). He quoted me $321 which I thought was outrageous but accepted. At this point, I just wanted it done. What I didn't realize until I received the emailed invoice is the total cost came to $480. The original price estimated did not include the additional $159 service fee. UPDATE - I received a call from the manager who agreed to remove the $159 service fee. He also advised the technician was coming from Bainbridge, GA which is why it took so long for him to get to my house. I have no complaints regarding the work that was performed or the professionalism of the technician. I also appreciate the manager reaching out to me and taking the time to make it right.

Bill S.

This company is ripping people off and ripped off my 95 year old mother. Her a/c quit and to come out it would be an xtra $50 (total $109) if she wanted them now or $50 less if she could wait 2 days...Really?? Then, they replaced a $30 capacitor and charged her almost $600. I called my a/c company and it would be $149 total. Unreal

Micheal G.

Brandon is an absolute great plumber he listens to your concerns he is always on time he explains solutions too you and most of all he has a good reputation to his local community

Lorea A.

Charged $109 just for coming out to see AC unit. Said $500+ to cut wires and swap out a capacitor (which can be bought for ~$15). So total would have been $600. Left without turning the breaker back on, when I did the unit started smoking.

Ikeheem A.

0 Stars!!! For the love of God, run. These are the most careless, clueless, and unprofessional group of """"technicians"""" that I have EVER encountered. Save yourself from the headache my blood is boiling right now at their incompetence and lack of care.

Laura G.

Never use Cooper's for your HVAC maintenance. They are completely unreliable. They never show up for appointments or call with any explanation why no one showed up for your appointment. When you call them the people who answer the phones are completely useless. Can't answer the simplest questions. No one calls you back with any information what so ever. They state in the contract that if you are not 100% satisfied, you will get a refund. THIS IS A LIE. They never give you any money back. I would call another company Cooper's Plumbing & Air has zero customer service, and is completely unreliable.

Fred S.

Don't use them, they're greedy pigs. Their techs do good work, but the bills are unbelievable. I paid $605 for stop leak , $28 on Amazon. What's wrong with this picture? Unbelievable profiteers. Next time I want to get hosed like these guys did I'll go to a dentist.

John M.

Business ethics are a corporate value that is often lost to sins like greed and spite. When faced with opportunity to do the right thing with exemplary customer service or profit off a bad situation, Coopers chose the later. The field people I worked with were nice enough but Cooper's management clearly has a culture of money first, customer satisfaction second (or somewhere else down the line). That lack of an ethos of customer satisfaction doesn't sit well with me. For this reason I will neither do business with Coopers again nor recommend them (for AC) to anyone in the region. It's tough in a small town but it'll be worth your effort to find another HVAC contractor.