Cooper Heating & Cooling

Phil D.

AC installed in May. Over 15 techs in 8-10 visits and we have no AC and now a new born in the house. 0 communication from techs back and rarely follow up after being promised. We trusted them because they were through Costco but DO NOT EVEN CALL THEM FOR AN ESTIMATE. We are now waiting to see if they will give us a refund since they have a ""Money back guarantee"". Will need to find a real company to fix this disaster and maybe get AC for our new born.

Brad V.

We have had problems every year with our Cooper install. We call for someone to fix it and they say the next ""emergency"" appt is a week out if they even call back. The unit constantly stops working when we need it most and cooper is unable to provide reasonable support. Stay Away!

Renee A.

FIND SOMEONE ELSE QUICKLY. We bought a new Lenox air conditioner from Cooper Heating and Air in June of 2016. Called and made an appointment for a tune-up but no one showed up at the scheduled appointment (no call or communication of any kind). Now, on July 11, 2019, the air was not getting cool, so we called again for someone to come out and diagnosis the problem (fix), they put us off until July 15th. When they did come to our house they told us there was a problem with the compressor (which is under warranty for 10 years). Now the earliest they can come to install the new compressor is July 24th (a week and a half away). We are experiencing 98+ heat with hotter days ahead. This was not a cheap system.

Haley R.

ABSOLUTELY HORRIBLE. I scheduled a preventative tune up 6 weeks ago. They cancelled it due to other 'emergency' service appts. Gave me a new date and when I confirmed it they said that wasn't available. I had scheduled and then re scheduled other housework to accommodate their schedule Nice to know they value expensive emergency services over preventative maintenance. please go elsewhere

Gray S.

This is one of the worst companies I have ever dealt with. A year ago I called them up to see if they fixed swamp coolers. They said yes. I told the woman on the phone that I was most likely going to need part of the 1/4"" copper tube replaced.

The tech shows up a few days later and we get on the roof so I can show him what is happening. He tells me this is the first swamp cooler he has ever seen. That's right, the tech they sent to fix my swamp cooler had never actually seen one. I mean I can't even begin to say how ridiculous this is. Then when he agrees with me that some of the 1/4"" copper pipe needs to be replaced he tells me that he didn't bring any. I straight up told the woman on the phone that I would need to replace this and her tech didn't even put any in his truck. So he had to drive back to the warehouse and get some.

After he got back and patched up the pipe the drain valve was leaking. He just looks at me and says well I guess you are gonna have to go down to Home Depot and get a replacement for that and fix it. He didn't even carry a $2 part to complete the job and then told me to fix it myself. What an absolute joke.

That happened a year ago and I got over it. But then a year later almost to the date I start getting calls and emails saying that the original charge never went through and that I owed them almost $300. When I call them up to ask why it had taken them a year to let me know all they could say was that their system had problems and the man on the phone had said they were getting a lot calls asking about this same thing and he had no answer. You would think that if a lot of people were calling about this issue you would have a better answer than ""Our system had problems"". But clearly that was asking too much of this company. Definitely in the top 5 worst customer service experiences of my life. This is a prime example of a larger company that doesn't care about it's customers and only the almighty dollar. Do yourself a favor and small local shop. Most of them know how to treat their customers.

Jace J.

We used Cooper Heating & Cooling through Costco to Install central air conditioning in our home. From our initial estimate through the day of the install (and even after), Cooper has been wonderful to work with. Their prices seem to be right in line with the other estimates we received, but the customer service was light years ahead of the other vendors we spoke with, which is why we ultimately went with Cooper.

Our sales rep William, along with our installers Reza and Gholam worked together to provide a creative solution to cool our home. We have an older home with lots of character, so it required a bit of creative thinking to figure out how to properly install central AC (other vendors have told us it was not doable). Throughout the process, William went above and beyond to make sure our needs were met. The installers showed up on time and were courteous and professional. These guys do what they say they are going to do, which isn't the case for a lot of the other companies in this space. In my experience, their great reputation is well-earned.

Lichun L.

We have been using Cooper for several year. They did a fabulous job at our previous house. Their technicians were knowledgeable and helpful. We felt it was a company we could trust. After a recent move, we called them for a furnace cleaning and inspection, plus possibly installing a whole house humidifier. The technician they sent this time kept trying to sell us more expensive items--a $3500 humidifier vs. $1000, a $500 air filter system vs. no system and just a plain filter. He kept telling us how wonderful the new/more expensive items were and how he used the same in his own house, even after we told him we couldn't afford the items at this point. This is not the Cooper we used to know. We're very disappointed in the direction Cooper is going now. We'll think twice about contacting them in the future.

Teri S.

We purchased a furnace, humidifier, and AC from Cooper heating and cooling. They installed all appliances approximately 3 years ago. Their technicians are fabulous but policies are simply complicated and expensive. Their mark up on appliances are typically 200% - we just had to replace a 3 year old condensator pump as it was out of warranty after just 2 years - it cost almost 350 dollars but when we searched online it can be purchased for 45 dollars from Home Depot
Furnace Warranties are only valid based on yearly inspections which may be typical but that information wasn't provided to us - but its in the small print. Plus trip charges if service is required of 129 dollars.
The tech that did the work was very professional and provided tips that should ensure the pump doesn't break after just a couple of years.
And if it does - well we wont be calling Cooper.

Stacey S.

Woke up to snow and cold, but no heat! The Green team acted fast and a few hours later I'm warm and cozy again!! Great customer service and extremely professional. Shout out to Jason, thank you for the great service.

Mel P.

This company is completely unreliable. Will not follow up on problems. And just cancelled a checkup appointment with no ability to reschedule in my timeframe. I've called them for the last time!