Cooper Heating & Cooling

Steve M.

Do NOT hire these guys. I have been waiting 5 months for rebates promises to me by Cooper upon purchasing a new furnace, AC, and humidifier. The rebates total $1,400. After weekly calls to Cooper Heating - Eric in their rebate processing department promised time and time again that they were coming. I now found out they were never processed and hence Eric was lying to me for months. Stay far, far away from cooper Heating. There are far mor ethical and moral furnace companies out there.

Dan L.

They had some trouble with the install and had to move the location of my thermostat and cut several holes in the walls and ceilings around my house, which I did not approve. I'm not happy about that, but then they told me another company would call me to set up an appointment to come fix the holes, and they still haven't called me, 3 weeks after install. The thermostat they supplied does not work as expected either.

I also had a bit of trouble with the salesman they sent. He was late several times, and lost several key pieces of paperwork, including the check I gave him and the measurements he took of my furnace. He gave us the wrong quote on the price and also pointed out the wrong location where the AC unit would be placed. When I balked about the price being higher than what I was quoted, he was nice enough to upgrade us to a better unit, so I can't complain about the price. I also got a good rebate, about 15%, from Costco for going through them, which is a very nice perk. The price was great, but I'm just not sure I can recommend Cooper.

Casey P.

I did not end up using Cooper Heating and Cooling but I will say that we had a great experience with them. Terry, was they salesmen who came out to our house and gave us an estimate. He was very passionate about his job and explained everything to us very thoroughly. We never felt any pressure from him regarding what type of equipment we should get. I spoke to Terry a couple times after he came to the house and he was very considerate and very professional when I told him we chose someone else. We were referred to Cooper by a neighbor and I would recommend them to anyone out there needing HVAC help.

Ted W.

Great sales person, Justine. Listened to our concerns and was knowledgeable and helpful. Installers stumbled a bit, finally have system running well. Good men. Electricians were fast and effective. I shared our concerns of plumbing work with Cooper rep. Usual "" we try to please everyone"" story, yet no desire to remedy what we believe to be shoddy plumbing work.
We like the heat, expect to appreciate the AC and have a system that will last a long time. If feel better if we would have seen a remedy to alter plumbing issue.

Josh C.

I can personally recommend these guys as the best heating, air conditioning, plumbing and electrical contractors on the front range. They take their time to plan the job correctly, to install the job correctly and will keep coming back until the the customer is satisfied. The whole team is committed to customer service and pricing is competitive - even though their expertise is probably worth more.

Sally C.

Had Ross come out to discuss project and give estimate. He is exceptional in professionalism, knowledge and demeanor. A real asset to company and homeowner.

Joseph J.

Cooper heating and cooling did a great job. I hired them through Costco, and would hire again! Workers were courteous and professional, the job was done above and beyond what I asked, and my consultant, Niklas, was great as well! I would definitely go with Cooper again.

Nicole R.

We set up an appointment for an inspection through Costco after we saw a special they were running. We have had several different HVAC companies perform inspections for us in the past and knew what they had each done. Aireus Chavez was our technician, and while his schedule had him running a bit behind for the day, he was courteous enough to give us a call several times to update us on his ETA (great communication from the start!). Upon arrival, Aireus was very professional, friendly, and respectful of our home (we have a toddler, so it's always nice when a company uses shoe covers and you don't need to have an uncomfortable conversation about shoes on the floors). Above all, Aireus showed a great knowledge and skill level in his work, and it was obvious he really takes his job seriously and cares about the well-being of customers. He was so thorough and really did a quality inspection compared to what we had seen done in the past. Wow, what a refreshing experience in this day and age when good customer service seems to have gone by the wayside. We are more than impressed with the level of service and expertise we received, and will be using Cooper Heating & Cooling (with a request for Aireus) for all of our future needs. Thank you!

Brett S.

Very thorough. Very very thorough.

It took four visits before our installation to check and double check to make sure the AC would fit in our basement. They did an amazing job on the install. Stayed on schedule, and cleaned up on their way out. These guys are very knowledgable about their products and worked with us to make the installation process clean and quick.

The only reason I gave 4 instead of 5 is because of the many hours in prep work, but I suppose it was worth it in the end.

These guys are great at what they do.

T M.

Terrible experience from install to months later. We received a subpar install team who after 10 hours of working on the new furnace still couldn't get it operational. He was a Rheem expert and knew nothing about installing Carrier, which is what our unit was. They never checked the inventory so didn't have all the parts they needed. Unfortunately it was a very cold day so we spent all day of them coming in and out of the house and no heat. Finally about 9pm they got it working and this was after we had been told we would just have no heat until the next day and to use space heaters. The next day we went and looked at the furnace room to find it an absolute mess, parts everywhere and it wasn't working again. They sent out a master service tech later that night who then spent 3 hours re-wiring everything to get it running. For the inconvenience we were given a year free of their green program which honestly I doubt we will use due to the fact that they are so disorganized. 2 months after the install we received a call from the finance company asking why they hadn't received our paperwork. Cooper never turned it in, big surprise. Once that was fixed we then received a bill asking for money because they had their numbers wrong. That took another week to fix. Now another 2 months later we still hadn't received our rebates so I called them and they never filed the paperwork for the $450 we were supposed to get back. Of course separate people do each rebate so another couple of hours on the phone going back and forth trying to fix their mistake. No one there seems to know what anyone is doing and messages are never relayed. I've dealt with about 10 different people there and none of them had a clue what was going on. We will find another company when we replace our A/C unit next year.