Cooper Heating & Cooling

Bob W.

At last, after calling several elec. companies who never called back, I called Cooper Heating and the person who answered was very polite, interested in my elec. problem, took notes of my problem, and then told me a tech. would be over the NEXT day (Yes!) . A few minutes later I got an email again of time, date. Next day cooper tech calls me at 9:45 and said he was on his way which was the time the dispatcher said: between 10am and 12 noon . So James shows up in a few minutes and this guy checks everything I was concerned about including two switch boxes I wanted checked, found everything was ok, answered all my questions I was worried about, took his time and made sure I was ok with everything, I was. Cooper Electric is going to be my first and only heating and electric company from now on. Also the price was right. This company is good. C.W.

Jeremy S.

Scam Alert
Do not use this company!
Called them to try and fix the water heater. Was going to charge us $249 to blow out the air ducts with nitrogen. We refused , and the price suddenly dropped down to $129. This wasn't even going to be a guaranteed fix either. The price dropped even lower at the end of the session and all he did was clean. Didn't even fix the water heater and was there screwing around for 2 hours!! My entire house smelled of gas. Even touched the outside gas meter !
Gave us some outrageous quotes for parts and turns out that wasn't the problem.
We called another company out the next day and not even within 30 min switched 3 wires out and fixed the water heater!
I can't believe this is the help these days. Beware! NEVER EVER going with them again

Denise F.

I decided upon using Cooper as they were the company recommended by Costco for a Lennox Air Conditioner install. We have been homeowners for over 40 years and have never worked with a more professional company. Their work is top notch and in addition, they identified a few issues with the initial install of our heater by the builder and they repaired them and prevented any further damage to our heater from a poor install. I plan to sign up with Cooper for the bi-annual plan to ensure my heater and air conditioner last for many years to come. The installers knew their business quite well!

Jubz M.

The technician himself was great. But the follow-up was not great: after diagnosing our air conditioning unit on a Tuesday, and promising to replace a part on Thursday, we heard nothing from them about whether the part was available or when they expected to get that work done. A call over the weekend to them only got us a promise that someone would call the following week. This after having charged $89 just to show up.

Kalei A.

I saw them at a stand in Costco. I bought a humidifier from them. They installed it quickly and it's been wonderful in our home. They helped from the start and they were very professional. If I need assistance with our heating or cooling unit; I'm going to contact them. Thanks for great service.

Maria B.

Friendly, prompt and did a great job. Thank you to Barrington and Ryan for coming out and servicing my heater and advising me on the addition of a humidifier to my heater.

Windy W.

Don't use this company. Saturday a tech came in and stole my medication. I called on Monday spoke to the manager. He said he would speak to the owner and resolve this issue. When the police arrived for me to make the report and called the same manager he informed the police that they don't test for drugs except upon hiring and that they believe their employee when he said he did not do this. What do you think the employees going to say, ""yes I stole that, yes please give me a burglary charge, and fire me from my job.""
Get real this company's manager lied to me and then told the police something totally different to protect their employee. Do not allow them in your home, they are not honest or reputable.

Mark M.

Cooper installed my AC two years ago. I have them check heating and AC yearly. Yesterday, their service tech Jacob who is absolutely incredible, did an exceptional job on both systems. He is timely, professional and extremely honest. They do not try to sell you something that is not needed. Instead you get an incredibly honest evaluation and a list of things to look for just in case. This great when your furnace is 19 years old. With Cooper and Jacob, we know we are in safe hands.

Karen B.

We contracted with Cooper through Costco for purchase and installation of a complete NEW Furnace and Airconditioning whole home system. They presented 2 offers because of an addition to that the previous owners built required extra work. We agreed to the highest price bid so that we would have an entire home that would keep a comfortable living space with no cold spots.
When Cooper arrived at our home to start the installation of the higher bid job, they told us they could not perform the one portion of the installation that required cutting through the original foundation to the addition that had been built later. They stated that it was something they did not do but could not and did not offer us any other options or names of companies that could perform that portion of THEIR OFFER.
Now with the cold weather and after paying $11500.00 for a home that should be warm in winter and cool in summer, we have an addition on our home that requires space heaters 24/7 to keep warm so pipes won't freeze. We have ductwork that was not inspected, falls off the vents and then isn't connected at all, and a front room in the main portion of the home that when the thermostat that is located just outside the door of that room reads 70 degrees - the room is a balmy 63 degrees. 7 degrees difference for 14 feet.
COOPER HEATING AND AIRCONDITIONING now wants $350 more money to try to fix the home addition issue that they are saying we refused the original bid for work they could not do. We didn't refuse. They don't do that install service and have no one they contract with that does.
We have Costco involved now. I have video from multiple days/nights that show 68 degrees on the thermostat and 51 degrees in the family room aka the addition that was added later.
The owner/general manager of Cooper's main office in Denver will not listen or respond to our concerns and will only return phone calls a few minutes before 5:00 - quitting time.
DO NOT GO THROUGH COSTCO AND PURCHASE A $12000 SYSTEM FROM COSTCO'S SERVICE CONTRACTOR FOR HEATING AND AIRCONDITIONING. THEY DO NOT STAND BEHIND THEIR ESTIMATES OR THE WORK DONE.

Shino N.

Had a great experience with Cooper. We had a bad fix with D&H and so we called Cooper out to come help us. They wanted us to wait a couple of weeks so we held tight. They sent Ceasar out to help us and he looked at our furnace and coils and figured out what was wrong. Cleaned everything and the cooling was fixed in about 2.5 hours. He was able to work with barking dogs and 3 screaming kids.
So thankful and so happy they could fix our cooling. He even recleaned our outside unit that was supposedly cleaned. Hopefully we won't need another cleaning for 8 more years:)